What users are saying about

Acquia

40 Ratings

Jive-x

23 Ratings

Acquia

40 Ratings
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Score 7.8 out of 101

Jive-x

23 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Acquia

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman profile photo

Jive-x

Jive-x is great for external communities for support deflection or customer communication and document sharing/editing. If you spend the money on the available add-ons and integrations, you could use it for customer education/learning. It's less appropriate for use as a revenue -generating tool or a lead-generating platform.
No photo available

Feature Rating Comparison

Security

Acquia
8.9
Jive-x
Role-based user permissions
Acquia
8.9
Jive-x

Platform & Infrastructure

Acquia
8.5
Jive-x
API
Acquia
9.0
Jive-x
Internationalization / multi-language
Acquia
8.1
Jive-x

Web Content Creation

Acquia
7.4
Jive-x
WYSIWYG editor
Acquia
8.0
Jive-x
Code quality / cleanliness
Acquia
8.8
Jive-x
Admin section
Acquia
7.8
Jive-x
Page templates
Acquia
8.0
Jive-x
Library of website themes
Acquia
6.0
Jive-x
Mobile optimization / responsive design
Acquia
7.0
Jive-x
Publishing workflow
Acquia
7.8
Jive-x
Form generator
Acquia
6.1
Jive-x

Web Content Management

Acquia
8.5
Jive-x
Content taxonomy
Acquia
8.0
Jive-x
SEO support
Acquia
9.0
Jive-x
Bulk management
Acquia
7.7
Jive-x
Availability / breadth of extensions
Acquia
9.1
Jive-x
Community / comment management
Acquia
8.5
Jive-x

Pros

  • Acquia has a variety of products and services that serve a variety of clients that span across many industries. The wide variety of use cases, supported by hundreds of case studies, make selling Acquia to our customers very easy.
  • Acquia's platform is secure, scalable, and designed specifically for Drupal allowing us to get projects started much smoother and quicker.
  • Acquia is always innovating and providing new products for their entire suite. Acquia's LIFT product is a game changing platform that is starting to provide a personalization solution meant for any size client and project website.
Zach Ettelman profile photo
  • Jive-x does ask and answer very well. It's a great platform to allow people to pose questions and to allow others to provide their thoughts very easily.
  • Jive's internal search function is quite good. Google can tell you WHAT is inside the community. But if you use the internal search capability, you get context. For example, you will see that what you're looking for is an answered question or an unanswered question, or a blog post or a document. That's a big value and potential time-saver. Google can't tell you that.
  • Jive is good at providing access to the JiveWorks community for community managers. I have many criticism of how that's organized, but at least it's there and searchable and has real value to help you figure out how to fix problems that arise. And problems will arise.
No photo available

Cons

  • Acquia's pricing is sporadic across each product offering and for each industry vertical. Making pricing more standard across the board would help alleviate some of the doubt from our clients when they go to Acquia's site to see different products.
  • Acquia's BLT is a new and innovative product, but still lacks a lot of use cases. This comes with more implementation examples which will definitely come with time.
  • There is sometimes an inconsistency among different Acquia sales people and account managers. This results in a vastly different experience when bringing clients to Acquia. Mixed with Acquia's strange salesperson geographic/industry allocation, this has caused confusion for us and our clients. We'd love to see Acquia reps be more consistent across the board.
Zach Ettelman profile photo
  • Jive could do a better job of providing parity with its on-prem product in terms of features and in terms of making tiles on par with widgets. They basically quit developing for widgets and then stopped at a basic set of tiles.
  • Jive has some good health metrics built in, but the reporting tools need to be way more robust. It shouldn't require an API call to get information on which pages have the most likes or which customers have the most followers, or that sort of data. And they need to make the views/pageviews match the way Google Analytics reports them so it's honest data.
  • They need to improve the Data Export Service, which is opaque, klunky and hard to use. If CMs are required to use it to get important metrics, it needs to be MUCH easier, less time consuming.
No photo available

Likelihood to Renew

Acquia10.0
Based on 8 answers
Fast, reliable and tailored to Drupal.
Andy Thornton profile photo
Jive-x8.0
Based on 1 answer
For a large company the cost can quickly escalate so this must taken into account when renewing. For me, the decision to review will be taken with upgrading to the cloud version in mind as well. My power users love Jive for it versatility but it is important to note that you must be prepared to constantly train and coach the non-power users
Bob Crozier profile photo

Usability

No score
No answers yet
No answers on this topic
Jive-x8.0
Based on 1 answer
The positives for general usage more than make up for the difficulties faced by the community manager. There are some glitches which will ease as future releases are made. No developer resources are required to help with set up and once users get used to the sometimes clunky way of creating content then the experience is quite good
Bob Crozier profile photo

Support

No score
No answers yet
No answers on this topic
Jive-x9.0
Based on 1 answer
The support has been fantastic when we have been trying to code our own apps. Jive have went above and beyond what was required to help us out. Bugs fixes are generally very good and they are upfront when they are unable to help or a 'problem' is actually in need of Professional Services
Bob Crozier profile photo

Alternatives Considered

Acquia has a much easier path for procurement through the GSA contract. Pantheon didn't have an avenue to purchase through the GSA, which severely limited our ability to procure their product. Pantheon has a few extra features which Acquia has yet to develop like true multi-dev, allowing users to test out their changes on their own servers in the cloud. This is incredibly useful since windows Drupal development is typically very slow, even with the Acquia Dev Desktop software.
Eric Steinborn profile photo
For the money, it just happens to fit best with our original use case. Now that it's been sold to Aurea, which essentially halted any support or dev for the product before selling it off to Lithium, we will have to eventually move off of it (this assumes Lithium won't hire devs for code they didn't build, and that's not a bad assumption). So, while I recommend it, it's with the caveat that it's been sold and will be evolving in the near future.
No photo available

Return on Investment

  • With Acquia Cloud, I no longer need to implement my own home-grown deployment system and stay up-to-date on the latest LINUX security vulnerabilities or upgrade my web server software, as all of that is managed by Acquia. That in itself can save a single developer 50% of their time when compared to self-hosting.
  • Again, as I recommend the platform, I have no direct involvement in the actual cost of the hosting solution, I still benefit as a developer by using a solid mature software solution that delivers exactly what is promised.
  • My team offers Drupal and Wordpress solutions for Higher-Education institutions. Over the past couple of years, we have put together a list of recommended hosting providers for both Drupal and Wordpress. On the Drupal side, we only recommend Acquia and Pantheon and as-such, we are able to share our knowledge with other team-members using the same vendor. As a result, we have compiled a number of tips and artices we publish on the team's wiki. Put in the perspective of ROI, working with a known entity, the consistency reduces the time-to-market of many of our site builds as we have established relationships with our counterparts at Acquia and we know its strenghts and limitations.
Sean Hanford profile photo
  • More ease in sharing vital information and learning across the wide geographical footprint our company has.
  • Gradually changing the culture of what has traditionally been a large conservative insurer to collaborative sharing of knowledge and insight.
  • Making the company feel small again and the implications of that in becoming a more agile and innovative company.
Bob Crozier profile photo

Screenshots

Acquia
Jive-x

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive-x

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details