What users are saying about
41 Ratings
24 Ratings
41 Ratings
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Score 7.9 out of 101
24 Ratings
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Score 7.3 out of 101

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Likelihood to Recommend

Acquia

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman profile photo

Jive-x

Jive-x is great for external communities for support deflection or customer communication and document sharing/editing. If you spend the money on the available add-ons and integrations, you could use it for customer education/learning. It's less appropriate for use as a revenue -generating tool or a lead-generating platform.
No photo available

Feature Rating Comparison

Security

Acquia
8.7
Jive-x
Role-based user permissions
Acquia
8.7
Jive-x

Platform & Infrastructure

Acquia
8.5
Jive-x
API
Acquia
9.0
Jive-x
Internationalization / multi-language
Acquia
8.1
Jive-x

Web Content Creation

Acquia
7.5
Jive-x
WYSIWYG editor
Acquia
8.0
Jive-x
Code quality / cleanliness
Acquia
8.9
Jive-x
Admin section
Acquia
7.8
Jive-x
Page templates
Acquia
8.0
Jive-x
Library of website themes
Acquia
6.0
Jive-x
Mobile optimization / responsive design
Acquia
7.0
Jive-x
Publishing workflow
Acquia
7.9
Jive-x
Form generator
Acquia
6.0
Jive-x

Web Content Management

Acquia
8.5
Jive-x
Content taxonomy
Acquia
8.0
Jive-x
SEO support
Acquia
9.1
Jive-x
Bulk management
Acquia
7.8
Jive-x
Availability / breadth of extensions
Acquia
9.2
Jive-x
Community / comment management
Acquia
8.6
Jive-x

Pros

  • Deployment management is user friendly and developer extensible.
  • Rudimentary monitoring and logging is user friendly and accessible.
  • The Acquia team is on top of emerging threats, and where possible, silently mitigates the worst of them.
Jason Smith profile photo
  • Jive-x does ask and answer very well. It's a great platform to allow people to pose questions and to allow others to provide their thoughts very easily.
  • Jive's internal search function is quite good. Google can tell you WHAT is inside the community. But if you use the internal search capability, you get context. For example, you will see that what you're looking for is an answered question or an unanswered question, or a blog post or a document. That's a big value and potential time-saver. Google can't tell you that.
  • Jive is good at providing access to the JiveWorks community for community managers. I have many criticism of how that's organized, but at least it's there and searchable and has real value to help you figure out how to fix problems that arise. And problems will arise.
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Cons

  • "Scheduled" maintenance windows are often non-negotiable, vague and too abrupt.
  • The support escalation is slower than would be expected from a provider focused on enterprise availability.
  • The platform is rigidly composed in a way that serves Acquia's need to serve a wide customer base, and is thus sometimes not ideal for your use case.
Jason Smith profile photo
  • Jive could do a better job of providing parity with its on-prem product in terms of features and in terms of making tiles on par with widgets. They basically quit developing for widgets and then stopped at a basic set of tiles.
  • Jive has some good health metrics built in, but the reporting tools need to be way more robust. It shouldn't require an API call to get information on which pages have the most likes or which customers have the most followers, or that sort of data. And they need to make the views/pageviews match the way Google Analytics reports them so it's honest data.
  • They need to improve the Data Export Service, which is opaque, klunky and hard to use. If CMs are required to use it to get important metrics, it needs to be MUCH easier, less time consuming.
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Likelihood to Renew

Acquia10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford profile photo
Jive-x8.0
Based on 1 answer
For a large company the cost can quickly escalate so this must taken into account when renewing. For me, the decision to review will be taken with upgrading to the cloud version in mind as well. My power users love Jive for it versatility but it is important to note that you must be prepared to constantly train and coach the non-power users
Bob Crozier profile photo

Usability

No score
No answers yet
No answers on this topic
Jive-x8.0
Based on 1 answer
The positives for general usage more than make up for the difficulties faced by the community manager. There are some glitches which will ease as future releases are made. No developer resources are required to help with set up and once users get used to the sometimes clunky way of creating content then the experience is quite good
Bob Crozier profile photo

Support

No score
No answers yet
No answers on this topic
Jive-x9.0
Based on 1 answer
The support has been fantastic when we have been trying to code our own apps. Jive have went above and beyond what was required to help us out. Bugs fixes are generally very good and they are upfront when they are unable to help or a 'problem' is actually in need of Professional Services
Bob Crozier profile photo

Alternatives Considered

Acquia is a leader in managed Drupal hosting, knowledge and supporting infrastructure.
Jason Smith profile photo
For the money, it just happens to fit best with our original use case. Now that it's been sold to Aurea, which essentially halted any support or dev for the product before selling it off to Lithium, we will have to eventually move off of it (this assumes Lithium won't hire devs for code they didn't build, and that's not a bad assumption). So, while I recommend it, it's with the caveat that it's been sold and will be evolving in the near future.
No photo available

Return on Investment

  • Rapid prototyping and feature development is simpler with Drupal and the Acquia platform is simple to extend for experimental sites.
  • By leveraging the enterprise hosting platform, we could focus on the feature development during the initial build out of the site, deferring the hosting complexities to a time when we would have more bandwidth.
Jason Smith profile photo
  • More ease in sharing vital information and learning across the wide geographical footprint our company has.
  • Gradually changing the culture of what has traditionally been a large conservative insurer to collaborative sharing of knowledge and insight.
  • Making the company feel small again and the implications of that in becoming a more agile and innovative company.
Bob Crozier profile photo

Screenshots

Acquia
Jive-x

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive-x

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details