What users are saying about
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Acquia

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman profile photo

Rackspace Managed Hosting

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
Jim Rubenstein profile photo

Feature Rating Comparison

Security

Acquia
8.8
Rackspace Managed Hosting
Role-based user permissions
Acquia
8.8
Rackspace Managed Hosting

Platform & Infrastructure

Acquia
8.5
Rackspace Managed Hosting
API
Acquia
9.0
Rackspace Managed Hosting
Internationalization / multi-language
Acquia
8.1
Rackspace Managed Hosting

Web Content Creation

Acquia
7.4
Rackspace Managed Hosting
WYSIWYG editor
Acquia
8.0
Rackspace Managed Hosting
Code quality / cleanliness
Acquia
8.9
Rackspace Managed Hosting
Admin section
Acquia
7.8
Rackspace Managed Hosting
Page templates
Acquia
8.0
Rackspace Managed Hosting
Library of website themes
Acquia
6.0
Rackspace Managed Hosting
Mobile optimization / responsive design
Acquia
7.0
Rackspace Managed Hosting
Publishing workflow
Acquia
7.8
Rackspace Managed Hosting
Form generator
Acquia
6.1
Rackspace Managed Hosting

Web Content Management

Acquia
8.5
Rackspace Managed Hosting
Content taxonomy
Acquia
8.0
Rackspace Managed Hosting
SEO support
Acquia
9.1
Rackspace Managed Hosting
Bulk management
Acquia
7.7
Rackspace Managed Hosting
Availability / breadth of extensions
Acquia
9.1
Rackspace Managed Hosting
Community / comment management
Acquia
8.6
Rackspace Managed Hosting

Infrastructure-as-a-Service (IaaS)

Acquia
Rackspace Managed Hosting
7.4
Service-level Agreement (SLA) uptime
Acquia
Rackspace Managed Hosting
8.3
Dynamic scaling
Acquia
Rackspace Managed Hosting
6.9
Elastic load balancing
Acquia
Rackspace Managed Hosting
8.2
Pre-configured templates
Acquia
Rackspace Managed Hosting
8.5
Monitoring tools
Acquia
Rackspace Managed Hosting
6.0
Pre-defined machine images
Acquia
Rackspace Managed Hosting
8.0
Operating system support
Acquia
Rackspace Managed Hosting
6.8
Security controls
Acquia
Rackspace Managed Hosting
6.8

Pros

  • Simplifies installation of Drupal sites with one-click installations.
  • Development, staging, and production environments for a best-practice web development.
  • Access to git repos, databases, and backups that are all managed within the interface.
No photo available
  • Excellent, responsive, reliable, and HELPFUL support
  • Robust server offerings
  • Excellent uptime
  • Fair pricing
Jim Rubenstein profile photo

Cons

  • This is a difficult question for me to answer, as I have seen the platform mature over the past few years and they recently, 3-6 months ago revamped their admin UI web interface that addressed some of their previous shortcomings. I don't ever have any difficulty finding what I need, when I need it on the admin UI. My first suggestion would be to review their documentation in some areas, which are still linked to the previous iteration of the web interface.
  • The majority of the services offered by Acquia Cloud Hosting are built on top of Amazon Web Services. As a result, some SSL certificates do not work well, or at all if they originate from Network Soutions (which have never worked), or GeoTrust (Equifax), VeriSign, and DigiCert, which on occasion produce SSL certificates that fail to work on Acquia Cloud.
  • Recently I have found that team management has a couple of limitations when the client is the "Organization administrator," and the role of "Team administrator" is assigned to myself or a member of my team. There are some links and page options that should be available to those of us assigned the role of Team Lead or Senior Developer within the Team Management structure, but we have had to contact support to update our permissions to be granted the appropriate access. It may be a result of their recent upgrade to the site, and regardless, support was able to fix our issue the same day we submitted a request.
Sean Hanford profile photo
  • Pricing is competitive, but other providers do beat them out with some of their pricing "features".
  • The Cloud Files offering is relatively slow and wasn't usable for us.
  • The automated backup feature that is offered for the Cloud Servers is pretty limited and wasn't usable for us.
  • There are 2-3 different web management panels, with different logins. It's hard to keep track of which one is which, and can be frustrating/confusing when trying to log in to your panel and choosing the wrong one.
Jim Rubenstein profile photo

Likelihood to Renew

Acquia10.0
Based on 8 answers
Drupal is designed to grow with our changing needs and technology trends. Our hope is that as new features are needed, we'll be able to adapt as we grow
Chris Hood profile photo
Rackspace Managed Hosting2.2
Based on 2 answers
After using SoftLayer, I would not go back to RackSpace.
Nicholas Toscano profile photo

Alternatives Considered

Acquia is a leader in managed Drupal hosting, knowledge and supporting infrastructure.
Jason Smith profile photo
My use cases make it difficult to compare the two solutions as I use SiteGround on a much smaller scale. In terms of customer service, they seem fairly equal in my experience, and also appear to both provide good solutions. As I don't deal with hosting providers regularly, or in much depth, I cannot fault either too much.
Gideon Caspi profile photo

Return on Investment

  • Increased speed
  • Better security
  • Faster time to market
No photo available
  • Lead conversion: we are able to meet client needs immediately both from those presented to us without warning, as well as those we actually seek out
  • Efficiency: regardless of our internal technical prowess, Rackspace allows us to solve technological problems for our clients, instead of fumbling around attempting to manage our own.
  • Repeat Business: our clients return to us for continuing technology solutions challenging all businesses every day; the confidence in returning client business finds its foundation in the positioning Rackspace affords us in what we can, and cannot, offer.
John Wooten profile photo

Screenshots

Acquia
Rackspace Managed Hosting

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Rackspace Managed Hosting

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details