Acquire.io vs. Atlassian Stride (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acquire.io
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.N/A
Atlassian Stride (discontinued)
Score 4.8 out of 10
N/A
Atlassian has discontinued Stride. Users are being migrated to Slack.N/A
Pricing
Acquire.ioAtlassian Stride (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acquire.ioAtlassian Stride (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWhen you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.Stride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound calls
More Pricing Information
Community Pulse
Acquire.ioAtlassian Stride (discontinued)
Top Pros
Top Cons
Features
Acquire.ioAtlassian Stride (discontinued)
Project Management
Comparison of Project Management features of Product A and Product B
Acquire.io
-
Ratings
Atlassian Stride (discontinued)
8.0
3 Ratings
Mobile Access00 Ratings9.02 Ratings
Search00 Ratings6.93 Ratings
User Ratings
Acquire.ioAtlassian Stride (discontinued)
Likelihood to Recommend
9.0
(1 ratings)
4.9
(3 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Acquire.ioAtlassian Stride (discontinued)
Likelihood to Recommend
Acquire
Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
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Atlassian
Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
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Pros
Acquire
  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
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Atlassian
  • Stride is great as a chat tool with your team members online.
  • Stride allows us to share documents and files with one another.
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Cons
Acquire
  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
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Atlassian
  • Dark theme would be nice
  • Better integrations to 1 on 1 chats, some software only works in group/room chat
  • Platform is going away in a few months, so letting it run longer would be nice.
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Support Rating
Acquire
They are very responsive to inquiries, and quickly make product changes when asked.
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Atlassian
No answers on this topic
Alternatives Considered
Acquire
We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
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Atlassian
Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
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Return on Investment
Acquire
  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
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Atlassian
  • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
  • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
  • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
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