What users are saying about

Acquire.io vs ChatBeacon

Acquire.io
2 Ratings
ChatBeacon
2 Ratings

Acquire.io

2 Ratings
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Score 9 out of 100

Based on 2 reviews and ratings

ChatBeacon

2 Ratings
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Score 6 out of 100

Based on 2 reviews and ratings

Likelihood to Recommend

Acquire.io

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
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ChatBeacon

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Acquire.io

  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
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ChatBeacon

  • Easy to install and configure.
  • Easy for customers to use.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Acquire.io

  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
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ChatBeacon

  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

Acquire.io

Acquire.io 9.0
Based on 1 answer
They are very responsive to inquiries, and quickly make product changes when asked.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
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ChatBeacon

ChatBeacon 8.0
Based on 1 answer
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Acquire.io

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
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ChatBeacon

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Acquire.io

  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
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ChatBeacon

  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

ChatBeacon

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Pricing Details

Acquire.io

General

Free Trial
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Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ChatBeacon

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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