Acquire.io vs. ClickDesk

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

• Acquire is easy to implement and integrate with websites.
• Very responsive to new development requests and support.
• Acquire is esy to use for both the customer and service agent.

• ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
• It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
• I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.

• The product is stand-alone chat and co-browse, not really omni-channel.
• Workforce management features, work distribution and control, could use some improvement.

• We believe ClickDesk has questionable business practices... be careful
• ClickDesk charged us for services we did not use
• It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

They are very responsive to inquiries, and quickly make product changes when asked.

We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.

As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.

• Acquire gave us chat as a service channel.
• It gave us insight and details on long-standing, but hard to prove, website concerns.

• Overall pricing is high
• We can handle our customer's 24-hour basis with multiple agent accounts
• It makes easier our business productivity