What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 9 out of 100
2 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Acquire.io

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
Brad Tharp | TrustRadius Reviewer

Comm100

Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
Rob Rasmussen | TrustRadius Reviewer

Pros

Acquire.io

  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
Brad Tharp | TrustRadius Reviewer

Comm100

  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
Allan Wade | TrustRadius Reviewer

Cons

Acquire.io

  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
Brad Tharp | TrustRadius Reviewer

Comm100

  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
Rob Rasmussen | TrustRadius Reviewer

Usability

Acquire.io

No score
No answers yet
No answers on this topic

Comm100

Comm100 9.1
Based on 2 answers
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
Rob Rasmussen | TrustRadius Reviewer

Support Rating

Acquire.io

Acquire.io 9.0
Based on 1 answer
They are very responsive to inquiries, and quickly make product changes when asked.
Brad Tharp | TrustRadius Reviewer

Comm100

Comm100 7.3
Based on 1 answer
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
Rob Rasmussen | TrustRadius Reviewer

Alternatives Considered

Acquire.io

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Brad Tharp | TrustRadius Reviewer

Comm100

After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
Rob Rasmussen | TrustRadius Reviewer

Return on Investment

Acquire.io

  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
Brad Tharp | TrustRadius Reviewer

Comm100

  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
Allan Wade | TrustRadius Reviewer

Screenshots

Pricing Details

Acquire.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Comm100

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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