Acquire.io vs. eGain

eGain

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Acquire.io	Score 9.8 out of 10	Enterprise companies (1,001+ employees)	Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.	N/A
eGain	Score 6.8 out of 10	N/A	eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and…	N/A

Pricing

Acquire.io

eGain

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Acquire.io	eGain
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

When you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.

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More Pricing Information

Community Pulse
	Acquire.io	eGain
Top Pros	Pro Screen sharing feature Pro Voice call Pro Multi channel	No answers on this topic
Top Cons	Minus Need to include Minus Omni channel Minus Workforce management	No answers on this topic

Best Alternatives
	Acquire.io	eGain
Small Businesses	Gist Score 9.6 out of 10	Sogolytics Score 8.9 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Acquire.io	eGain
Likelihood to Recommend	9.0 (1 ratings)	7.0 (1 ratings)
Support Rating	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	Acquire.io	eGain
Likelihood to Recommend	Acquire Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases. Incentivized BT Brad Tharp Vice President, Product Read full review	eGain Corporation Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service. Incentivized Verified User Anonymous Read full review
Pros	Acquire Acquire is easy to implement and integrate with websites. Very responsive to new development requests and support. Acquire is esy to use for both the customer and service agent. Incentivized BT Brad Tharp Vice President, Product Read full review	eGain Corporation Multiple options to choose channel of your convenience The product capabilities are very good. Easy for integration and deployment Strong consulting partnership Incentivized Verified User Anonymous Read full review
Cons	Acquire The product is stand-alone chat and co-browse, not really omni-channel. Workforce management features, work distribution and control, could use some improvement. Incentivized BT Brad Tharp Vice President, Product Read full review	eGain Corporation Service and support needs to be done better. Compliance and risk management needs to be improved Incentivized Verified User Anonymous Read full review
Support Rating	Acquire They are very responsive to inquiries, and quickly make product changes when asked. Incentivized BT Brad Tharp Vice President, Product Read full review	eGain Corporation No answers on this topic
Alternatives Considered	Acquire We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations. Incentivized BT Brad Tharp Vice President, Product Read full review	eGain Corporation While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time. Incentivized Verified User Anonymous Read full review
Return on Investment	Acquire Acquire gave us chat as a service channel. It gave us insight and details on long-standing, but hard to prove, website concerns. Incentivized BT Brad Tharp Vice President, Product Read full review	eGain Corporation eGain helped in improvising our customer engagements Customer retention was made possible as the tool helps us analyse the painpoints of the customer Social Media Marketing helped to gain a lot of customers with minimal cost incurred. Incentivized Verified User Anonymous Read full review
ScreenShots	Acquire.io Screenshots