Acquire.io vs. HappyFox Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acquire.io
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.N/A
HappyFox Chat
Score 9.0 out of 10
N/A
Indian software company Tenmiles offers HappyFox Chat, a live chat tool with a free edition, that is available as a standalone product, or integrated with the company's help desk software: HappyFox.N/A
Pricing
Acquire.ioHappyFox Chat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acquire.ioHappyFox Chat
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Community Pulse
Acquire.ioHappyFox Chat
Top Pros
Top Cons
User Ratings
Acquire.ioHappyFox Chat
Likelihood to Recommend
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Acquire.ioHappyFox Chat
Likelihood to Recommend
Acquire
Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
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Tenmiles Corporation
Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number. Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company. All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers
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Pros
Acquire
  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
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Tenmiles Corporation
  • All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
  • One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
  • You can integrate HappyFox with Magento.
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Cons
Acquire
  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
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Tenmiles Corporation
  • HappyFox should provide a customization in category statues.
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Support Rating
Acquire
They are very responsive to inquiries, and quickly make product changes when asked.
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Tenmiles Corporation
No answers on this topic
Alternatives Considered
Acquire
We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
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Tenmiles Corporation
No answers on this topic
Return on Investment
Acquire
  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
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Tenmiles Corporation
  • We are able to answer customer queries within SLA
  • The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
  • We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.
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