Acquire.io vs. HappyFox Chat

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.

Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number. Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company. All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers

• Acquire is easy to implement and integrate with websites.
• Very responsive to new development requests and support.
• Acquire is esy to use for both the customer and service agent.

• All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
• One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
• You can integrate HappyFox with Magento.

• The product is stand-alone chat and co-browse, not really omni-channel.
• Workforce management features, work distribution and control, could use some improvement.

• HappyFox should provide a customization in category statues.

They are very responsive to inquiries, and quickly make product changes when asked.

We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.

• Acquire gave us chat as a service channel.
• It gave us insight and details on long-standing, but hard to prove, website concerns.

• We are able to answer customer queries within SLA
• The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
• We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.