Acquire.io vs. Live2Support

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acquire.io
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.N/A
Live2Support
Score 10.0 out of 10
N/A
Live2Support is a live chat software for online customer service
$9.99
per month
Pricing
Acquire.ioLive2Support
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acquire.ioLive2Support
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
User Ratings
Acquire.ioLive2Support
Likelihood to Recommend
9.0
(1 ratings)
10.0
(1 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Acquire.ioLive2Support
Likelihood to Recommend
Acquire
Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
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Live2Support
Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.

The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.
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Pros
Acquire
  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
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Live2Support
  • Their customer support is so quick with help/responses!
  • In the two years that I have used the product, I haven't experienced any downtime.
  • Consistency, professional and clean, user-friendly.
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Cons
Acquire
  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
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Live2Support
  • Making it easier to find archived chats (having the option for just one's self)
  • Color scheme changes - maybe some darker colors, not as bright/whites
  • A different way of transferring to dept's and not just giving a direct transfer option as the first option.
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Support Rating
Acquire
They are very responsive to inquiries, and quickly make product changes when asked.
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Live2Support
No answers on this topic
Alternatives Considered
Acquire
We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
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Live2Support
They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!
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Return on Investment
Acquire
  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
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Live2Support
  • Helps us keep up with our current customers and resolve their issues ASAP
  • Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
  • API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.
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