Acquire.io vs Live2Support

• Acquire is easy to implement and integrate with websites.
• Very responsive to new development requests and support.
• Acquire is esy to use for both the customer and service agent.

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• Their customer support is so quick with help/responses!
• In the two years that I have used the product, I haven't experienced any downtime.
• Consistency, professional and clean, user-friendly.

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• The product is stand-alone chat and co-browse, not really omni-channel.
• Workforce management features, work distribution and control, could use some improvement.

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• Making it easier to find archived chats (having the option for just one's self)
• Color scheme changes - maybe some darker colors, not as bright/whites
• A different way of transferring to dept's and not just giving a direct transfer option as the first option.

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• Acquire gave us chat as a service channel.
• It gave us insight and details on long-standing, but hard to prove, website concerns.

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• Helps us keep up with our current customers and resolve their issues ASAP
• Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
• API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.

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