Acquire.io vs. LiveHelpNow

LiveHelpNow

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Acquire.io	Score 9.8 out of 10	Enterprise companies (1,001+ employees)	Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.	N/A
LiveHelpNow	Score 8.2 out of 10	N/A	LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.	$21 per month

Pricing

Acquire.io

LiveHelpNow

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Acquire.io	LiveHelpNow
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

When you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.

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More Pricing Information

Community Pulse
	Acquire.io	LiveHelpNow
Top Pros	Pro Screen sharing feature Pro Voice call Pro Multi channel	Pro Web traffic Pro Integrations with salesforce Pro Easy for customers
Top Cons	Minus Need to include Minus Omni channel Minus Workforce management	Minus Integration with marketo

Features

Acquire.io

LiveHelpNow

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Acquire.io - Ratings	LiveHelpNow 10.0 1 Ratings 25% above category average
External knowledge base	00 Ratings	10.01 Ratings
Internal knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Acquire.io - Ratings	LiveHelpNow 10.0 1 Ratings 26% above category average
Social integration	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	Acquire.io	LiveHelpNow
Small Businesses	Gist Score 9.6 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Acquire.io	LiveHelpNow
Likelihood to Recommend	9.0 (1 ratings)	9.5 (2 ratings)
Support Rating	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	Acquire.io	LiveHelpNow
Likelihood to Recommend	Acquire Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases. Incentivized BT Brad Tharp Vice President, Product Read full review	LiveHelpNow It's great for sales, customer service, and tech support. Incentivized Verified User Anonymous Read full review
Pros	Acquire Acquire is easy to implement and integrate with websites. Very responsive to new development requests and support. Acquire is esy to use for both the customer and service agent. Incentivized BT Brad Tharp Vice President, Product Read full review	LiveHelpNow Great visibility into web traffic and visitors to our website Great integrations with Salesforce.com and ZenDesk Fantastic analytics on user activity Incentivized Daniel Gotlieb Director, Inside Sales Read full review
Cons	Acquire The product is stand-alone chat and co-browse, not really omni-channel. Workforce management features, work distribution and control, could use some improvement. Incentivized BT Brad Tharp Vice President, Product Read full review	LiveHelpNow None at this time. Incentivized Verified User Anonymous Read full review
Support Rating	Acquire They are very responsive to inquiries, and quickly make product changes when asked. Incentivized BT Brad Tharp Vice President, Product Read full review	LiveHelpNow No answers on this topic
Alternatives Considered	Acquire We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations. Incentivized BT Brad Tharp Vice President, Product Read full review	LiveHelpNow No answers on this topic
Return on Investment	Acquire Acquire gave us chat as a service channel. It gave us insight and details on long-standing, but hard to prove, website concerns. Incentivized BT Brad Tharp Vice President, Product Read full review	LiveHelpNow LiveHelpNow is a very affordable source for acquiring leads Incentivized Daniel Gotlieb Director, Inside Sales Read full review
ScreenShots	Acquire.io Screenshots