What users are saying about
2 Ratings
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Score 9 out of 100
28 Ratings
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Score 4.4 out of 100

Likelihood to Recommend

Acquire.io

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
Brad Tharp | TrustRadius Reviewer

LivePerson LiveEngage

I can't say where it isn't well-suited, which is the reason for saying only 9 out of 10. But for a pre-sales chat window or (to my knowledge) a tech support chat window, LiveEngage appears completely functionally up to the challenge while being easy to learn.
Anonymous | TrustRadius Reviewer

Pros

Acquire.io

  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
Brad Tharp | TrustRadius Reviewer

LivePerson LiveEngage

  • Want to track sales, visits, etc.? LiveEngage has the tools you need and or pretty quickly develop the ones that better suit your needs. Did I mention you can even track conversions or any kind?
  • Want to provide support using Facebook, the company has the interface to provide messaging support through the worlds leading social network. Talk about reach the masses.
  • BOTs - by partnering with IBM WATSON LiveEngage offers the best option for messaging BOT operations.
Willy Bernardo | TrustRadius Reviewer

Cons

Acquire.io

  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
Brad Tharp | TrustRadius Reviewer

LivePerson LiveEngage

  • I would like to see LivePerson improve in the area of displaying current page views. While sometimes this is accurate, it is not. It would definitely be a plus to have this functionality a consistent feature.
  • LivePerson does have problems with browsers. While this is only typically for Chrome or Safari, it does present problems (typically when a browser update comes out). We have also encountered problems with LivePerson not displaying correctly when on a mobile device as well.
Kayla Volland | TrustRadius Reviewer

Likelihood to Renew

Acquire.io

No score
No answers yet
No answers on this topic

LivePerson LiveEngage

LivePerson LiveEngage 10.0
Based on 10 answers
LivePerson's pricing is prohibitive to us renewing the service. We have used LivePerson for a long time and use to pay per number of concurrent user in chat, they changed their pricing model without communicating with us and our price went up by 5 times the price. Between the poor communication, poor user experience and limited reporting, we decided we are ready to move to the next level.
Anonymous | TrustRadius Reviewer

Support Rating

Acquire.io

Acquire.io 9.0
Based on 1 answer
They are very responsive to inquiries, and quickly make product changes when asked.
Brad Tharp | TrustRadius Reviewer

LivePerson LiveEngage

No score
No answers yet
No answers on this topic

Alternatives Considered

Acquire.io

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Brad Tharp | TrustRadius Reviewer

LivePerson LiveEngage

I've not used other programs in depth enough to make an accurate comparison. However, even from a customer standpoint, I've noticed when I contact a company and see they're using LP, my experience is often better. I've noticed a more genuine experience with business that use LP, possibly because of the ability to create your own canned responses and customize elements of the program to fit your business
Rich Fahey | TrustRadius Reviewer

Return on Investment

Acquire.io

  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
Brad Tharp | TrustRadius Reviewer

LivePerson LiveEngage

  • Employees and prospects now have another way to engage each other. Employees have been able to generate more leads faster, significantly increasing employee efficiency.
  • Customer Service was impacted positively. We frequently receive comments like "that was easy."
  • A few larger deals have come in that were directly sourced from LivePerson. One was almost $500K and another was $170K.
Marc Nowicki | TrustRadius Reviewer

Screenshots

Pricing Details

Acquire.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

LivePerson LiveEngage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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