Acquire.io vs Provide Support Live Chat

Likelihood to Recommend

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.

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Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

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Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.

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Kimberly Graham

Operations Manager

Emergent Safety SupplyLogistics & Supply Chain, 11-50 employees

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Pros

Acquire is easy to implement and integrate with websites.
Very responsive to new development requests and support.
Acquire is esy to use for both the customer and service agent.

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Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

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Incoming chat notifications
Easy to add additional operators to the room
Easy to see information of the person you are chatting with
Chat transcripts are automatically emailed

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Tim Regas

General Manager

KEYLOKComputer Software, 11-50 employees

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Cons

The product is stand-alone chat and co-browse, not really omni-channel.
Workforce management features, work distribution and control, could use some improvement.

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Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

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Does not allow us to flag a particular 'consumer' as a scammer.

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Kimberly Graham

Operations Manager

Emergent Safety SupplyLogistics & Supply Chain, 11-50 employees

View all 3 answers on this topic

Support Rating

Acquire.io 9.0

Based on 2 answers

They are very responsive to inquiries, and quickly make product changes when asked.

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Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

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Provide Support Live Chat 9.7

Based on 6 answers

They are there when I need them.

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Steven Woodall

General Manager

Reliant Business ProductsRetail, 11-50 employees

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Alternatives Considered

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.

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Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

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We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.

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Tim Regas

General Manager

KEYLOKComputer Software, 11-50 employees

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Return on Investment

Acquire gave us chat as a service channel.
It gave us insight and details on long-standing, but hard to prove, website concerns.

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Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

View all 1 answers on this topic

I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.

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Kimberly Graham

Operations Manager

Emergent Safety SupplyLogistics & Supply Chain, 11-50 employees

View all 3 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Acquire.io vs Provide Support Live Chat

Acquire.io

Provide Support Live Chat

Pros

Cons

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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