What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 3 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 5 reviews and ratings
Attribute Ratings
- Provide Support Live Chat is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.0
Acquire.io
90%
1 Rating

9.7
Provide Support Live Chat
97%
3 Ratings
Support Rating
9.0
Acquire.io
90%
2 Ratings

9.7
Provide Support Live Chat
97%
6 Ratings
Likelihood to Recommend
Acquire.io
Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
Provide Support Live Chat
Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
Operations Manager
Emergent Safety SupplyLogistics & Supply Chain, 11-50 employees
Pros
Acquire.io
- Acquire is easy to implement and integrate with websites.
- Very responsive to new development requests and support.
- Acquire is esy to use for both the customer and service agent.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
Provide Support Live Chat
- Incoming chat notifications
- Easy to add additional operators to the room
- Easy to see information of the person you are chatting with
- Chat transcripts are automatically emailed
General Manager
KEYLOKComputer Software, 11-50 employees
Cons
Acquire.io
- The product is stand-alone chat and co-browse, not really omni-channel.
- Workforce management features, work distribution and control, could use some improvement.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
Provide Support Live Chat
- Does not allow us to flag a particular 'consumer' as a scammer.
Operations Manager
Emergent Safety SupplyLogistics & Supply Chain, 11-50 employees
Pricing Details
Acquire.io
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Provide Support Live Chat
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
Acquire.io
Acquire.io 9.0
Based on 2 answers
They are very responsive to inquiries, and quickly make product changes when asked.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
Provide Support Live Chat
Provide Support Live Chat 9.7
Based on 6 answers
They are there when I need them.
General Manager
Reliant Business ProductsRetail, 11-50 employees
Alternatives Considered
Acquire.io
We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
Provide Support Live Chat
We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
General Manager
KEYLOKComputer Software, 11-50 employees
Return on Investment
Acquire.io
- Acquire gave us chat as a service channel.
- It gave us insight and details on long-standing, but hard to prove, website concerns.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
Provide Support Live Chat
- I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
Operations Manager
Emergent Safety SupplyLogistics & Supply Chain, 11-50 employees