Acquire.io vs. Provide Support Live Chat

Provide Support Live Chat

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Acquire.io	Score 9.8 out of 10	Enterprise companies (1,001+ employees)	Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.	N/A
Provide Support Live Chat	Score 8.8 out of 10	N/A	Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.	$24 per month

Pricing

Acquire.io

Provide Support Live Chat

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Acquire.io	Provide Support Live Chat
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

When you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.

Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.

More Pricing Information

Community Pulse
	Acquire.io	Provide Support Live Chat
Top Pros	Pro Screen sharing feature Pro Voice call Pro Multi channel	Pro Saves time Pro Customer service Pro Real time
Top Cons	Minus Need to include Minus Omni channel Minus Workforce management	Minus Chat window

Best Alternatives
	Acquire.io	Provide Support Live Chat
Small Businesses	Gist Score 9.6 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Acquire.io	Provide Support Live Chat
Likelihood to Recommend	9.0 (1 ratings)	9.7 (3 ratings)
Support Rating	9.0 (1 ratings)	9.7 (3 ratings)

User Testimonials
	Acquire.io	Provide Support Live Chat
Likelihood to Recommend	Acquire Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases. Incentivized BT Brad Tharp Vice President, Product Read full review	Provide Support Live Chat Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person. Incentivized KG Kimberly Graham Operations Manager Read full review
Pros	Acquire Acquire is easy to implement and integrate with websites. Very responsive to new development requests and support. Acquire is esy to use for both the customer and service agent. Incentivized BT Brad Tharp Vice President, Product Read full review	Provide Support Live Chat Incoming chat notifications Easy to add additional operators to the room Easy to see information of the person you are chatting with Chat transcripts are automatically emailed Incentivized TR Tim Regas General Manager Read full review
Cons	Acquire The product is stand-alone chat and co-browse, not really omni-channel. Workforce management features, work distribution and control, could use some improvement. Incentivized BT Brad Tharp Vice President, Product Read full review	Provide Support Live Chat Does not allow us to flag a particular 'consumer' as a scammer. Incentivized KG Kimberly Graham Operations Manager Read full review
Support Rating	Acquire They are very responsive to inquiries, and quickly make product changes when asked. Incentivized BT Brad Tharp Vice President, Product Read full review	Provide Support Live Chat They are there when I need them. Incentivized Steven Woodall General Manager Read full review
Alternatives Considered	Acquire We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations. Incentivized BT Brad Tharp Vice President, Product Read full review	Provide Support Live Chat We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat. Incentivized TR Tim Regas General Manager Read full review
Return on Investment	Acquire Acquire gave us chat as a service channel. It gave us insight and details on long-standing, but hard to prove, website concerns. Incentivized BT Brad Tharp Vice President, Product Read full review	Provide Support Live Chat I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it. Incentivized KG Kimberly Graham Operations Manager Read full review
ScreenShots	Acquire.io Screenshots	Provide Support Live Chat Screenshots