Likelihood to Recommend
Acronis Backup Cloud is suited for backing up Windows Servers. Downtime is greatly decreased by using their virtualization options. You will need a Hyper-V enabled computer to virtualize, though, but this can be one of your general-use workstations. A Windows 10 Pro machine with 16 GB of RAM would do it for you. Or, if you have Macs that need to be backed up, you can do that as well. You can grab either full volume images, or files/folders. I can't really think of a scenario that you would
not want Acronis Backup Cloud, except pre-Server 2012 OS's, since virtualization isn't supported on those older systems. Read full review
If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.
Read full review Pros Single pane of glass for managing customer tenants Quick and reliable backup recovery Both onsite and offsite backup destinations are supported Read full review Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day. We have different classes of data which requires different retention policies. Acronis makes that easy to manage. Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM. Read full review Cons No option for on premises hardware BDR. This means recovery restorations rely on self-supplied hardware performance. License per machine can get costly if large number of computers or servers. Read full review The web interface is slow and can kick you off from time to time I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors Read full review Likelihood to Renew
The cost savings we realized from moving to this software has us hooked - it does everything we need it to do on a very high level (virtualization, for example) and is very low cost for us.
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We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Read full review Usability
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Read full review Support Rating
We seldom make use of Acronis support, but when we have they have been brilliant. All our engineers are Acronis certified, if they not able to resolve an issue, we touch base with our local Acronis supplier, Synapsys, who resolve issues 90% of the time.
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I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
Read full review Implementation Rating
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Read full review Alternatives Considered
We went with Acronis Backup Cloud because we're able to backup all platforms, not just PCs. And the price was good when it comes to all those options. It's a hard sell to clients, but when explained properly, the understand the cost of a good solution. It's like having good car insurance.
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We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.
Read full review Contract Terms and Pricing Model
I would love it if they offered better cloud space pricing or even "unlimited"
Read full review Scalability
The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
Read full review Return on Investment It's been a great investment especially knowing our data is protected. We no longer worry about upgrade storage hardware or devices. Read full review Every times you restore a file, you see the value and the ROI of backup. Backup is a great protection against ransomware, you can always restore files that has been infected. When you want to go back in previous version of files, it can be life saver. Read full review ScreenShots