Acronis Advanced Backup (formerly Cyber Backup Cloud) vs MSP360 Managed Backup | TrustRadius

What users are saying about

Score 7.8 out of 10

Based on 52 reviews and ratings

Score 8.7 out of 10

Based on 44 reviews and ratings

Attribute Ratings

Acronis Advanced Backup (formerly Cyber Backup Cloud) is rated higher in 2 areas: Likelihood to Recommend, Support Rating
MSP360 Managed Backup is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

9.0

Acronis Advanced Backup (formerly Cyber Backup Cloud)

90%

9 Ratings

8.9

MSP360 Managed Backup

89%

14 Ratings

Likelihood to Renew

9.1

Acronis Advanced Backup (formerly Cyber Backup Cloud)

91%

1 Rating

10.0

MSP360 Managed Backup

100%

1 Rating

Usability

Acronis Advanced Backup (formerly Cyber Backup Cloud)

N/A

0 Ratings

7.1

MSP360 Managed Backup

71%

2 Ratings

Support Rating

8.6

Acronis Advanced Backup (formerly Cyber Backup Cloud)

86%

6 Ratings

8.4

MSP360 Managed Backup

84%

12 Ratings

Implementation Rating

Acronis Advanced Backup (formerly Cyber Backup Cloud)

N/A

0 Ratings

10.0

MSP360 Managed Backup

100%

2 Ratings

Pros

Single pane of glass for managing customer tenants
Quick and reliable backup recovery
Both onsite and offsite backup destinations are supported

Read full review

Lead Systems Engineer

N2M TechnologyInformation Technology & Services, 11-50 employees

View all 9 answers on this topic

Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
You can limit cloud usage for customers and servers.
You can transfer entire servers or virtual machines to cloud.
You can backup files, disks, or virtual machines to local and cloud locations.

Read full review

Verified User

Technician in Information Technology

Information Technology & Services Company, 11-50 employees

View all 14 answers on this topic

Cons

No option for on premises hardware BDR. This means recovery restorations rely on self-supplied hardware performance.
License per machine can get costly if large number of computers or servers.

Read full review

Derek Schroeder

Service Manager

Kloud9Information Technology and Services, 11-50 employees

View all 9 answers on this topic

Message errors are hard to understand
Should add a general interface to manage all accounts, not a specific interface for every account.
The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.

Read full review

Fernando Lisboa

Managing Partner

Vertic TecnologiaInformation Technology & Services, 1-10 employees

View all 14 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Likelihood to Renew

Acronis Advanced Backup (formerly Cyber Backup Cloud) 9.1

Based on 1 answer

The cost savings we realized from moving to this software has us hooked - it does everything we need it to do on a very high level (virtualization, for example) and is very low cost for us.

Read full review

Chief Operating Officer, and HIPAA Privacy Officer

dmi NetworkingInformation Technology and Services, 1-10 employees

View all 1 answers on this topic

MSP360 Managed Backup 10.0

Based on 1 answer

I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.

Read full review

IT Director

Women's Pavilion of South MississippiMedical Practice, 51-200 employees

View all 1 answers on this topic

Usability

No score

No answers yet

No answers on this topic

MSP360 Managed Backup 7.1

Based on 2 answers

The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.

Read full review

IT Director

Women's Pavilion of South MississippiMedical Practice, 51-200 employees

View all 2 answers on this topic

Support Rating

Acronis Advanced Backup (formerly Cyber Backup Cloud) 8.6

Based on 6 answers

We seldom make use of Acronis support, but when we have they have been brilliant. All our engineers are Acronis certified, if they not able to resolve an issue, we touch base with our local Acronis supplier, Synapsys, who resolve issues 90% of the time.

Read full review

Co-Owner

Gravit8Information Technology and Services, 11-50 employees

View all 6 answers on this topic

MSP360 Managed Backup 8.4

Based on 12 answers

I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.

Read full review

Senior Consultant

Moser ConsultingInformation Technology and Services, 201-500 employees

View all 12 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

MSP360 Managed Backup 10.0

Based on 2 answers

Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.

Read full review

IT Director

Women's Pavilion of South MississippiMedical Practice, 51-200 employees

View all 2 answers on this topic

Alternatives Considered

We went with Acronis Backup Cloud because we're able to backup all platforms, not just PCs. And the price was good when it comes to all those options. It's a hard sell to clients, but when explained properly, the understand the cost of a good solution. It's like having good car insurance.

Read full review

Service Manager

Professional Computer AssociatesInformation Technology and Services, 11-50 employees

View all 9 answers on this topic

We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.

Read full review

CEO (Chief Executive Officer)

XTK SystemsConsumer Services, 1-10 employees

View all 14 answers on this topic

Return on Investment

It's been a great investment especially knowing our data is protected.
We no longer worry about upgrade storage hardware or devices.

Read full review

Michael O'Riley

Director of Information Technology

International Food Protection Training InstituteNon-Profit Organization Management, 11-50 employees

View all 9 answers on this topic

Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service

Read full review

Senior Cloud Services Architect and Engineer

The PC Wizard LLCInformation Technology and Services, 1-10 employees

View all 14 answers on this topic

Screenshots

—

See All (4) MSP360 Managed Backup Screenshots

Add comparison