What users are saying about
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 54 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
File Sharing & Management

Acronis Advanced Backup
Feature Set Not Supported
N/A

10.0
SmartVault
100%
SmartVault ranks higher in 3/3 features
SmartVault ranks higher in 3/3 features
Document collaboration

N/A
0 Ratings

10.0
100%
1 Rating
Access control

N/A
0 Ratings

10.0
100%
1 Rating
File search

N/A
0 Ratings

10.0
100%
1 Rating
Cloud Storage Security & Administration

Acronis Advanced Backup
Feature Set Not Supported
N/A

9.5
SmartVault
95%
SmartVault ranks higher in 2/2 features
SmartVault ranks higher in 2/2 features
User and role management

N/A
0 Ratings

9.0
90%
1 Rating
File organization

N/A
0 Ratings

10.0
100%
1 Rating
Cloud Storage Platform

Acronis Advanced Backup
Feature Set Not Supported
N/A

10.0
SmartVault
100%
SmartVault ranks higher in 2/2 features
SmartVault ranks higher in 2/2 features
Performance

N/A
0 Ratings

10.0
100%
1 Rating
Reliability

N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- Acronis Advanced Backup is rated higher in 1 area: Support Rating
- Acronis Advanced Backup and SmartVault are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
Acronis Advanced Backup
90%
9 Ratings

9.0
SmartVault
90%
1 Rating
Likelihood to Renew

9.1
Acronis Advanced Backup
91%
1 Rating

SmartVault
N/A
0 Ratings
Support Rating

8.6
Acronis Advanced Backup
86%
6 Ratings

2.0
SmartVault
20%
2 Ratings
Likelihood to Recommend
Acronis Advanced Backup
Acronis Backup Cloud is suited for backing up Windows Servers. Downtime is greatly decreased by using their virtualization options. You will need a Hyper-V enabled computer to virtualize, though, but this can be one of your general-use workstations. A Windows 10 Pro machine with 16 GB of RAM would do it for you.Or, if you have Macs that need to be backed up, you can do that as well. You can grab either full volume images, or files/folders.I can't really think of a scenario that you would not want Acronis Backup Cloud, except pre-Server 2012 OS's, since virtualization isn't supported on those older systems.
Chief Operating Officer, and HIPAA Privacy Officer
dmi NetworkingInformation Technology and Services, 1-10 employees
SmartVault
SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.
Owner
INTELESOFT FINANCIALSAccounting, 1-10 employees
Pros
Acronis Advanced Backup
- Single pane of glass for managing customer tenants
- Quick and reliable backup recovery
- Both onsite and offsite backup destinations are supported
Lead Systems Engineer
N2M TechnologyInformation Technology & Services, 11-50 employees
SmartVault
- Cloud document storage.
- Transmission of tax returns to client.
Owner
INTELESOFT FINANCIALSAccounting, 1-10 employees
Cons
Acronis Advanced Backup
- No option for on premises hardware BDR. This means recovery restorations rely on self-supplied hardware performance.
- License per machine can get costly if large number of computers or servers.
Service Manager
Kloud9Information Technology and Services, 11-50 employees
SmartVault
- They have cut back on support as have many SaaS companies recently.
- The documentation can sometimes be a little difficult to follow.
Owner
INTELESOFT FINANCIALSAccounting, 1-10 employees
Pricing Details
Acronis Advanced Backup
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Acronis Advanced Backup Editions & Modules
—
Additional Pricing Details
—SmartVault
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
SmartVault Editions & Modules
Edition
Starter | $161 |
---|---|
Professional | $201 |
Enterprise | Contact sales team |
Accounting Pro | $403 |
- per user/per month
- none
- per user/per month
Additional Pricing Details
—Likelihood to Renew
Acronis Advanced Backup
Acronis Advanced Backup 9.1
Based on 1 answer
The cost savings we realized from moving to this software has us hooked - it does everything we need it to do on a very high level (virtualization, for example) and is very low cost for us.
Chief Operating Officer, and HIPAA Privacy Officer
dmi NetworkingInformation Technology and Services, 1-10 employees
SmartVault
No score
No answers yet
No answers on this topic
Support Rating
Acronis Advanced Backup
Acronis Advanced Backup 8.6
Based on 6 answers
We seldom make use of Acronis support, but when we have they have been brilliant. All our engineers are Acronis certified, if they not able to resolve an issue, we touch base with our local Acronis supplier, Synapsys, who resolve issues 90% of the time.
Co-Owner
Gravit8Information Technology and Services, 11-50 employees
SmartVault
SmartVault 2.0
Based on 2 answers
Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.
Owner
INTELESOFT FINANCIALSAccounting, 1-10 employees
Alternatives Considered
Acronis Advanced Backup
We went with Acronis Backup Cloud because we're able to backup all platforms, not just PCs. And the price was good when it comes to all those options. It's a hard sell to clients, but when explained properly, the understand the cost of a good solution. It's like having good car insurance.
Service Manager
Professional Computer AssociatesInformation Technology and Services, 11-50 employees
SmartVault
Our due diligence on this application was a bit week. We read the reviews on its closet competition (Sharefile) but did not actually enter into a trial with them. We would definitely suggest that potential subscribers do so.
Owner
INTELESOFT FINANCIALSAccounting, 1-10 employees
Return on Investment
Acronis Advanced Backup
- It's been a great investment especially knowing our data is protected.
- We no longer worry about upgrade storage hardware or devices.
Director of Information Technology
International Food Protection Training InstituteNon-Profit Organization Management, 11-50 employees
SmartVault
- Expensive product but the ROI is still excellent.
- Can't see how any accounting firm could get by without it.
Owner
INTELESOFT FINANCIALSAccounting, 1-10 employees