Acronis Cyber Protect vs. ConnectWise PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acronis Cyber Protect
Score 6.7 out of 10
N/A
Acronis Cyber Protect helps you safeguard your data from various threats while natively integrating your data protection and cybersecurity.
$85
per year
ConnectWise PSA
Score 7.5 out of 10
Small Businesses (1-50 employees)
ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.
$35
Per Tech Per Month
Pricing
Acronis Cyber ProtectConnectWise PSA
Editions & Modules
Acronis Cyber Protect
$85
per year
Acronis Cyber Protect
$85
per year
Subscription
$35.00
Per Tech Per Month
Offerings
Pricing Offerings
Acronis Cyber ProtectConnectWise PSA
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acronis Cyber ProtectConnectWise PSA
Considered Both Products
Acronis Cyber Protect

No answer on this topic

ConnectWise PSA
Chose ConnectWise PSA
ConnectWise Manage is better than all of them. It's more complete and has a consistent interface across all of its modules. Very easy to filter and find data with Views. I like that it has its own program too, not just a website. I think the program is essentially like a mini …
Top Pros
Top Cons
Features
Acronis Cyber ProtectConnectWise PSA
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Acronis Cyber Protect
4.7
25 Ratings
58% below category average
ConnectWise PSA
-
Ratings
Universal recovery1.023 Ratings00 Ratings
Instant recovery1.022 Ratings00 Ratings
Recovery verification1.022 Ratings00 Ratings
Business application protection1.021 Ratings00 Ratings
Multiple backup destinations7.022 Ratings00 Ratings
Incremental backup identification10.023 Ratings00 Ratings
Backup to the cloud7.015 Ratings00 Ratings
Deduplication and file compression6.015 Ratings00 Ratings
Snapshots8.619 Ratings00 Ratings
Flexible deployment3.011 Ratings00 Ratings
Management dashboard2.016 Ratings00 Ratings
Platform support6.016 Ratings00 Ratings
Retention options2.015 Ratings00 Ratings
Encryption9.412 Ratings00 Ratings
Enterprise Backup
Comparison of Enterprise Backup features of Product A and Product B
Acronis Cyber Protect
1.0
1 Ratings
156% below category average
ConnectWise PSA
-
Ratings
Continuous data protection1.01 Ratings00 Ratings
Replication1.01 Ratings00 Ratings
Operational reporting and analytics1.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Acronis Cyber Protect
-
Ratings
ConnectWise PSA
4.3
82 Ratings
59% below category average
Organize and prioritize service tickets00 Ratings4.982 Ratings
Expert directory00 Ratings3.347 Ratings
Subscription-based notifications00 Ratings5.455 Ratings
ITSM collaboration and documentation00 Ratings3.662 Ratings
Ticket creation and submission00 Ratings3.682 Ratings
Ticket response00 Ratings4.781 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Acronis Cyber Protect
-
Ratings
ConnectWise PSA
3.8
76 Ratings
68% below category average
External knowledge base00 Ratings2.962 Ratings
Internal knowledge base00 Ratings4.872 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Acronis Cyber Protect
-
Ratings
ConnectWise PSA
4.4
79 Ratings
54% below category average
Customer portal00 Ratings4.174 Ratings
IVR00 Ratings4.320 Ratings
Social integration00 Ratings4.327 Ratings
Email support00 Ratings4.874 Ratings
Help Desk CRM integration00 Ratings4.470 Ratings
Best Alternatives
Acronis Cyber ProtectConnectWise PSA
Small Businesses
Backblaze B2 Cloud Storage
Backblaze B2 Cloud Storage
Score 9.7 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.8 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acronis Cyber ProtectConnectWise PSA
Likelihood to Recommend
3.8
(48 ratings)
2.3
(113 ratings)
Likelihood to Renew
9.1
(2 ratings)
7.6
(25 ratings)
Usability
3.0
(4 ratings)
7.4
(25 ratings)
Availability
-
(0 ratings)
8.0
(4 ratings)
Performance
-
(0 ratings)
1.0
(7 ratings)
Support Rating
1.1
(5 ratings)
4.5
(20 ratings)
Online Training
-
(0 ratings)
5.0
(8 ratings)
Implementation Rating
9.1
(1 ratings)
1.0
(5 ratings)
Configurability
-
(0 ratings)
1.0
(1 ratings)
Contract Terms and Pricing Model
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
1.0
(2 ratings)
Product Scalability
8.5
(26 ratings)
1.0
(7 ratings)
Vendor post-sale
-
(0 ratings)
1.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Acronis Cyber ProtectConnectWise PSA
Likelihood to Recommend
Acronis
If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.
Read full review
ConnectWise
You absolutely need a full time individual on this program to manage it properly. It is likely a powerful application. However, you have to know how all the disparate parts interact with the other content in the application. How they actually interface with your businesses operation applications (really check this one out as it only seems to play nice with Microsoft suites based on our experience.) and decide how much time and additional money you are willing to bury into this. Figure at least 2x over CW cost your initial period of out-of-pocket costs
Read full review
Pros
Acronis
  • Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day.
  • We have different classes of data which requires different retention policies. Acronis makes that easy to manage.
  • Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM.
Read full review
ConnectWise
  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Read full review
Cons
Acronis
  • The web interface is slow and can kick you off from time to time
  • I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution
  • The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors
Read full review
ConnectWise
  • I will say the calendar option needs a little bit of work.
  • A calendar that looks more like lets say a Google Calendar would a nice feature.
  • Better Knowledge base section.
  • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
  • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
  • A better layout for reporting would also be something good to have.
  • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
Read full review
Likelihood to Renew
Acronis
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Read full review
ConnectWise
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Read full review
Usability
Acronis
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Read full review
ConnectWise
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Read full review
Reliability and Availability
Acronis
No answers on this topic
ConnectWise
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Read full review
Performance
Acronis
No answers on this topic
ConnectWise
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
Read full review
Support Rating
Acronis
I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
Read full review
ConnectWise
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Read full review
Online Training
Acronis
No answers on this topic
ConnectWise
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Read full review
Implementation Rating
Acronis
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Read full review
ConnectWise
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
Read full review
Alternatives Considered
Acronis
We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.
Read full review
ConnectWise
ConnectWise, does more than one function well for a CRM, it enables managed service providers to place all of their services into a single solution, that helps smooth the running of the business. Now we don't have to have 4+ different software packages to provide customer tickets, account information, sales pipeline, and HR.
Read full review
Contract Terms and Pricing Model
Acronis
I would love it if they offered better cloud space pricing or even "unlimited"
Read full review
ConnectWise
No answers on this topic
Scalability
Acronis
The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
Read full review
ConnectWise
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Read full review
Return on Investment
Acronis
  • Every times you restore a file, you see the value and the ROI of backup.
  • Backup is a great protection against ransomware, you can always restore files that has been infected.
  • When you want to go back in previous version of files, it can be life saver.
Read full review
ConnectWise
  • The positive impact is no one has to return to the office to look at notes - they can look up the support ticket on their laptop, tablet, or phone.
  • The positive impact on ROI is keeping all of your support tickets organized in one spot and multiple techs can update them.
  • The positive impact on ROI is that you have happier customers as you can update the support tickets no matter where you are at
Read full review
ScreenShots

ConnectWise PSA Screenshots

Screenshot of Service Ticket ExampleScreenshot of Ticket TemplateScreenshot of Work Plan TemplateScreenshot of Calendar TimeScreenshot of Meeting InvitesScreenshot of My Calendar