What users are saying about

Acronis Backup

Top Rated
72 Ratings

Datto

30 Ratings

Acronis Backup

Top Rated
72 Ratings
Score 7.9 out of 101

Datto

30 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Acronis Backup

I actually think that it works great for most scenarios.
Kevin Cooper profile photo

Datto

Datto works well for smaller shops that just need something that will work without needing a great deal of day to day work on it. I only login to the device periodically to see where we stand on space and occasionally when we need to restore something. The offsite datacenter backup which is hosted by Datto works well for us particularly as we do not have our own offsite tech to use. In larger departments other solutions will possibly win out based on required features and setups but for the 1-10 man IT departments the Datto solutions fit in well.
Matthew Fex profile photo

Pros

  • User-friendly interface makes it easy to manage.
  • Easy to restore files/systems.
  • Acronis supports mobile devices such as Android and Apple.
No photo available
  • Ability to snap shot a machine.
  • Rapid, point-in-time recovery protecting against ransomware.
  • Bare metal restores
Kevin Hutchinson, CISSP profile photo

Cons

  • You can find local resources but you cannot search the network globally. You have to input an IP/DNS name to search. Whereas in the previous version 11.7, you could search and find locations without having to use these references.
  • The interface is somewhat slow to load
  • The licensing is very difficult to navigate if you are using Acronis in different locations because you have to have a controller on different subnets and you can't sync the licensing across the network
  • Also, keeping track of what the computer is using what license if you have not added to the management controller is difficult.
  • My biggest issue with Acronis Backup Advanced 12.5 is if the hard drive on your machine starts to fail you cannot run the software to back up the machine. I spent a lot of time with support with just this issue and they could do nothing until I replaced the hard drive but at that point, I could not run a backup so I had to use the oldest backup I had.
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  • The installation of Datto can be tricky without experts.
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Likelihood to Renew

Acronis Backup9.1
Based on 2 answers
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Ethan Nick profile photo
Datto10.0
Based on 1 answer
I trust the product and service and am satisfied with the direction of the company
Franz Josef Bautista profile photo

Usability

Acronis Backup8.2
Based on 1 answer
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Ethan Nick profile photo
No score
No answers yet
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Support

Acronis Backup8.2
Based on 1 answer
We have only had to contact support a hand full of times. The reason for this 9 out of 10 is do to how quickly and cooperative they have been on the rare occasion we needed to chat with them about our small questions or queries with potential issues do to the nature of our business.
Ethan Nick profile photo
No score
No answers yet
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Implementation

Acronis Backup9.1
Based on 1 answer
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Ethan Nick profile photo
No score
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Alternatives Considered

Acronis is the best software only solution. Veeam has many flavors and does a superb (and more scalable) job of backing up data and replicating it offsite. Backup Exec is the oldest big player and has not done a lot to keep up with the competitors. Carbonite is a cloud-backup solution that does a good job but primarily pipes data offsite versus retain in-house.
Derek Schroeder profile photo
We use Datto device because they are priced right and very easy to setup and use. I have used AppAssure and Unitrends in the past and find them both to be a lot more involved and downright complicated at times.
Michael Kerzner profile photo

Scalability

Acronis Backup7.2
Based on 24 answers
Simple, easy to use, amazing support.
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No score
No answers yet
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Return on Investment

  • Peace of mind. It is good to know that at any time we can have information restored for our users within minutes. Previous software needed an extended amount of time and failed often.
  • Data backup and recovery have been a breeze. As previously stated, we have had no issues with the process of restoring data, unlike we had with previous software.
Ethan Nick profile photo
  • Monthly service cost is pricey.
  • Less resource time monitoring backups.
John Hamas profile photo

Pricing Details

Acronis Backup

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Datto

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Datto sells 100% through the channel. Specifically, Datto partners with managed service providers (MSPs). The MSPs then sell direct to small and mid-sized businesses, worldwide.