What users are saying about
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Top Rated
83 Ratings
37 Ratings

Acronis Backup

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Top Rated
83 Ratings
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Score 8.2 out of 101
37 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

Acronis Backup

I actually think that it works great for most scenarios.
Kevin Cooper profile photo

Datto

Datto works well for smaller shops that just need something that will work without needing a great deal of day to day work on it. I only login to the device periodically to see where we stand on space and occasionally when we need to restore something. The offsite datacenter backup which is hosted by Datto works well for us particularly as we do not have our own offsite tech to use. In larger departments other solutions will possibly win out based on required features and setups but for the 1-10 man IT departments the Datto solutions fit in well.
Matthew Fex profile photo

Pros

Acronis Backup

  • User-friendly interface makes it easy to manage.
  • Easy to restore files/systems.
  • Acronis supports mobile devices such as Android and Apple.
No photo available

Datto

  • Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
  • Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
  • Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.
Matthew Fex profile photo

Cons

Acronis Backup

  • Support staff does not always have answers and sometimes has to escalate issues.
  • A better way to integrate yearly subscriptions into the contract.
  • Better notifications of backup alerts.
No photo available

Datto

  • Occasionally backups which get restored can have an issue when being unmounted. A recent update has provided a simple way to fix this should it occur.
Matthew Fex profile photo

Likelihood to Renew

Acronis Backup

Acronis Backup 9.1
Based on 2 answers
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Ethan Nick profile photo

Datto

Datto 10.0
Based on 1 answer
I trust the product and service and am satisfied with the direction of the company
Franz Josef Bautista profile photo

Usability

Acronis Backup

Acronis Backup 8.2
Based on 1 answer
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Ethan Nick profile photo

Datto

No score
No answers yet
No answers on this topic

Support

Acronis Backup

Acronis Backup 8.2
Based on 1 answer
We have only had to contact support a hand full of times. The reason for this 9 out of 10 is do to how quickly and cooperative they have been on the rare occasion we needed to chat with them about our small questions or queries with potential issues do to the nature of our business.
Ethan Nick profile photo

Datto

No score
No answers yet
No answers on this topic

Implementation

Acronis Backup

Acronis Backup 9.1
Based on 1 answer
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Ethan Nick profile photo

Datto

No score
No answers yet
No answers on this topic

Alternatives Considered

Acronis Backup

Much better interface and data recovery. Tech support is also much better.
No photo available

Datto

Datto solution included hardware and software required vs Backup Execs software running on our own hardware. This enabled us to continue to have room to grow for other systems which could have been used by the backup/bdr solution. The Datto offsite virtualization gives us the ability to keep customer facing systems operational even if there is a catastrophic event at our main site, our IT availability of major systems is far greater than before.
Matthew Fex profile photo

Scalability

Acronis Backup

Acronis Backup 7.7
Based on 26 answers
This a great tool to do a well managed back up procedure and to save time and money with reports and de-duplication procedures that can take a lot of time and effort. I do really recommend this tool for Servers and Database solutions works smoothly
No photo available

Datto

No score
No answers yet
No answers on this topic

Return on Investment

Acronis Backup

  • When we restore files quickly we minimize time lost. Acronis is great with this.
  • The overall investment is small when compared with other solutions.
No photo available

Datto

  • Thus far the impact has been negative and the ROI is negative. The product has not been doing all of the things it was advertised to do.
  • Hard to rely on a product that is supposed to synchronize your data offsite but has been failing for two years but it does not tell you where the problems lie.
Kevin Hutchinson, CISSP profile photo

Pricing Details

Acronis Backup

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Datto

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Datto sells 100% through the channel. Specifically, Datto partners with managed service providers (MSPs). The MSPs then sell direct to small and mid-sized businesses, worldwide.

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