What users are saying about

Acronis Backup

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Top Rated
75 Ratings
34 Ratings

Acronis Backup

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Top Rated
75 Ratings
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Score 8.1 out of 101
34 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Acronis Backup

I actually think that it works great for most scenarios.
Kevin Cooper profile photo

Datto

Any MSP customer who has a server needs Datto on it
Alex Farling profile photo

Pros

  • Backs up different data types.
  • Backs up to multiple sources including tapes, external drives other servers.
  • Easy to use interface.
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  • Datto's RoundTrip service, which is an external hard drive provided by Datto to expedite the transfer of larger data sets to the Datto Coud. This can also be used for outages and if replication falls behind.
  • Reporting - Datto does a nice job with the Backup Report page which displays information on a per-agent basis for Screenshots, Forced Backups, Scheduled Backups, Last Screenshot, Last Successful Backup
  • Screenshot Verification - this feature boots and screenshots recovery points created by associated agent. This way, it can ensure that the agent will boot successfully in a restore.
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Cons

  • Backup failure error messages should be more helpful. Sometimes they are hard to decipher and you have to call in for support.
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  • Occasionally backups which get restored can have an issue when being unmounted. A recent update has provided a simple way to fix this should it occur.
Matthew Fex profile photo

Likelihood to Renew

Acronis Backup9.1
Based on 2 answers
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Ethan Nick profile photo
Datto10.0
Based on 1 answer
I trust the product and service and am satisfied with the direction of the company
Franz Josef Bautista profile photo

Usability

Acronis Backup8.2
Based on 1 answer
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Ethan Nick profile photo
No score
No answers yet
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Support

Acronis Backup8.2
Based on 1 answer
We have only had to contact support a hand full of times. The reason for this 9 out of 10 is do to how quickly and cooperative they have been on the rare occasion we needed to chat with them about our small questions or queries with potential issues do to the nature of our business.
Ethan Nick profile photo
No score
No answers yet
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Implementation

Acronis Backup9.1
Based on 1 answer
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Ethan Nick profile photo
No score
No answers yet
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Alternatives Considered

Reputation & better price
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Datto is a superior product in regards to spinning up servers on the BDR appliance hardware. That is their killer feature. Barracuda's edge is the hardware refresh after 4 years of maintaining subscriptions. Datto requires the purchase of a new appliance after a time period as the hardware becomes unsupported.
Derek Schroeder profile photo

Scalability

Acronis Backup7.7
Based on 26 answers
This a great tool to do a well managed back up procedure and to save time and money with reports and de-duplication procedures that can take a lot of time and effort. I do really recommend this tool for Servers and Database solutions works smoothly
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No score
No answers yet
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Return on Investment

  • When we restore files quickly we minimize time lost. Acronis is great with this.
  • The overall investment is small when compared with other solutions.
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  • Positive: backups auto-verify their job to determine if the server is "bootable". This provides compliance clients with the ease-of-mind of knowing their servers are restorable.
  • Positive: hands-off, minimal time needed to manage and administer the backups and appliance.
  • Negative: appliance is very pricey as the hardware is much higher end than most BDRs.
Derek Schroeder profile photo

Pricing Details

Acronis Backup

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Datto

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Datto sells 100% through the channel. Specifically, Datto partners with managed service providers (MSPs). The MSPs then sell direct to small and mid-sized businesses, worldwide.