What users are saying about
132 Ratings
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Score 7.8 out of 100
10 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • Infrascale Platform ranks higher in 1 feature set: Data Center Backup

Data Center Backup

8.2

Acronis Cyber Backup

82%
9.7

Infrascale Platform

97%
Infrascale Platform ranks higher in 13/14 features

Universal recovery

9.1
91%
22 Ratings
10.0
100%
3 Ratings

Instant recovery

7.2
72%
21 Ratings
10.0
100%
3 Ratings

Recovery verification

8.3
83%
21 Ratings
7.0
70%
3 Ratings

Business application protection

7.5
75%
20 Ratings
8.9
89%
2 Ratings

Multiple backup destinations

8.9
89%
21 Ratings
10.0
100%
3 Ratings

Incremental backup identification

6.6
66%
22 Ratings
10.0
100%
3 Ratings

Backup to the cloud

7.0
70%
15 Ratings
10.0
100%
3 Ratings

Deduplication and file compression

8.7
87%
14 Ratings
10.0
100%
2 Ratings

Snapshots

8.6
86%
19 Ratings
10.0
100%
2 Ratings

Flexible deployment

8.2
82%
10 Ratings
10.0
100%
3 Ratings

Management dashboard

7.6
76%
15 Ratings
10.0
100%
3 Ratings

Platform support

9.1
91%
15 Ratings
10.0
100%
3 Ratings

Retention options

9.1
91%
14 Ratings
10.0
100%
3 Ratings

Encryption

9.4
94%
12 Ratings
9.8
98%
2 Ratings

Attribute Ratings

  • Infrascale Platform is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.2

Acronis Cyber Backup

62%
47 Ratings
10.0

Infrascale Platform

100%
3 Ratings

Likelihood to Renew

9.1

Acronis Cyber Backup

91%
2 Ratings

Infrascale Platform

N/A
0 Ratings

Usability

5.1

Acronis Cyber Backup

51%
3 Ratings
10.0

Infrascale Platform

100%
1 Rating

Support Rating

4.2

Acronis Cyber Backup

42%
5 Ratings
9.0

Infrascale Platform

90%
2 Ratings

Implementation Rating

9.1

Acronis Cyber Backup

91%
2 Ratings

Infrascale Platform

N/A
0 Ratings

Contract Terms and Pricing Model

8.0

Acronis Cyber Backup

80%
1 Rating

Infrascale Platform

N/A
0 Ratings

Product Scalability

8.5

Acronis Cyber Backup

85%
26 Ratings

Infrascale Platform

N/A
0 Ratings

Likelihood to Recommend

Acronis

If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.
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Infrascale

The Infrascale Platform solution we have in place is certainly not cheap - I believe we are paying about $2800/month for it, though it is quite robust. We have 18TB of on-site storage available, with the same available in a secondary - remote - device for replication. They do have a wide range of products available to any size business though, so I'm sure they have cheaper offerings as well. The on-site appliance is fantastic - in that in houses your backups, but can also be utilized as an emergency piece of hardware to spin up a backup and run it in the event of your primary hardware failing. You can also traverse full backups to grab single, contained, files if you so choose. We love that feature as we must perform file recovery monthly for audit purposes.
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Pros

Acronis

  • Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day.
  • We have different classes of data which requires different retention policies. Acronis makes that easy to manage.
  • Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM.
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Infrascale

  • Makes consistent, verifiable onsite backups of our corporate data.
  • Makes consistent, verifiable offsite backups of our corporate data
  • Plays very nice with VMware, the infrastructure we currently use
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Cons

Acronis

  • The web interface is slow and can kick you off from time to time
  • I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution
  • The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors
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Infrascale

  • More expensive than Backblaze
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Pricing Details

Acronis Cyber Backup

Starting Price

$59

Editions & Modules

Acronis Cyber Backup editions and modules pricing
EditionModules
Acronis Cyber Backup591
Acronis Cyber Backup592

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Infrascale Platform

Starting Price

Editions & Modules

Infrascale Platform editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Acronis

    We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
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    Infrascale

    No answers on this topic

    Usability

    Acronis

    I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
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    Infrascale

    It is one of the best cloud back up data protection software and software platforms on the entire market for MSPs. There are not many other solutions that offer this level of customization and execution in the data protection and disaster recovery arena better than Infrascale. I highly recommend it for any MSP.
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    Support Rating

    Acronis

    I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
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    Infrascale

    It is the cheapest way to truly protect data and has an amazing support team behind the product. You get what you pay for.
    Read full review

    Implementation Rating

    Acronis

    I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
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    Infrascale

    No answers on this topic

    Alternatives Considered

    Acronis

    We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.
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    Infrascale

    Infrascale Platform is the most modern backup service/device we've utilized. EaseUs and Ghost were just software that would run within a Windows environment (at the time) and backup to a device that we kept on-site. EaseUs would fail quite often with Incremental backups - so I would spend a lot of time re-running full backups to ensure we didn't experience data loss in the event of a crash. Ghost was used when I was first hired at this district - so I didn't have much hands-on experience with it. But I know it was a bundled offering with Anti-Virus back when we utilized it ('07-'09ish).
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    Contract Terms and Pricing Model

    Acronis

    I would love it if they offered better cloud space pricing or even "unlimited"
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    Infrascale

    No answers on this topic

    Scalability

    Acronis

    The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
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    Infrascale

    No answers on this topic

    Return on Investment

    Acronis

    • Every times you restore a file, you see the value and the ROI of backup.
    • Backup is a great protection against ransomware, you can always restore files that has been infected.
    • When you want to go back in previous version of files, it can be life saver.
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    Infrascale

    • Peace of mind: our entire virtual environment is backed up both onsite and offsite
    • As stated, it is pricey. Since we haven't needed to do anything more than basic file restores, ROI is hard to measure. A full restore of a virtual server immediately would be priceless. So, on that note, ROI is good.
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