132 Ratings
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Score 7.8 out of 100
2 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Data Center Backup

    8.2

    Acronis Cyber Backup

    82%

    Sungard Availability Services DRaaS

    Feature Set Not Supported
    N/A
    Acronis Cyber Backup ranks higher in 14/14 features

    Universal recovery

    9.1
    91%
    22 Ratings
    N/A
    0 Ratings

    Instant recovery

    7.2
    72%
    21 Ratings
    N/A
    0 Ratings

    Recovery verification

    8.3
    83%
    21 Ratings
    N/A
    0 Ratings

    Business application protection

    7.5
    75%
    20 Ratings
    N/A
    0 Ratings

    Multiple backup destinations

    8.9
    89%
    21 Ratings
    N/A
    0 Ratings

    Incremental backup identification

    6.6
    66%
    22 Ratings
    N/A
    0 Ratings

    Backup to the cloud

    7.0
    70%
    15 Ratings
    N/A
    0 Ratings

    Deduplication and file compression

    8.7
    87%
    14 Ratings
    N/A
    0 Ratings

    Snapshots

    8.6
    86%
    19 Ratings
    N/A
    0 Ratings

    Flexible deployment

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Management dashboard

    7.6
    76%
    15 Ratings
    N/A
    0 Ratings

    Platform support

    9.1
    91%
    15 Ratings
    N/A
    0 Ratings

    Retention options

    9.1
    91%
    14 Ratings
    N/A
    0 Ratings

    Encryption

    9.4
    94%
    12 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sungard Availability Services Disaster Recovery as a Service (DRaaS) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.2

    Acronis Cyber Backup

    62%
    47 Ratings
    8.0

    Sungard Availability Services DRaaS

    80%
    1 Rating

    Likelihood to Renew

    9.1

    Acronis Cyber Backup

    91%
    2 Ratings

    Sungard Availability Services DRaaS

    N/A
    0 Ratings

    Usability

    5.1

    Acronis Cyber Backup

    51%
    3 Ratings

    Sungard Availability Services DRaaS

    N/A
    0 Ratings

    Support Rating

    4.2

    Acronis Cyber Backup

    42%
    5 Ratings

    Sungard Availability Services DRaaS

    N/A
    0 Ratings

    Implementation Rating

    9.1

    Acronis Cyber Backup

    91%
    2 Ratings

    Sungard Availability Services DRaaS

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    8.0

    Acronis Cyber Backup

    80%
    1 Rating

    Sungard Availability Services DRaaS

    N/A
    0 Ratings

    Product Scalability

    8.5

    Acronis Cyber Backup

    85%
    26 Ratings

    Sungard Availability Services DRaaS

    N/A
    0 Ratings

    Likelihood to Recommend

    Acronis

    If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.
    Read full review

    Sungard Availability Services

    Sungard seems to be well-suited for those companies still doing traditional disaster recovery - replicating data (or shipping tapes), building out the servers/mainframe/AS400, restoring data/databases, then loading the applications and testing. We have limited exposure to their cloud offerings. For the most part, they can also take on or assist in the initial builds of client environments - we used them for building the OS only.
    Read full review

    Pros

    Acronis

    • Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day.
    • We have different classes of data which requires different retention policies. Acronis makes that easy to manage.
    • Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM.
    Read full review

    Sungard Availability Services

    • Sungard does a good job dispersing risk. Even though the equipment we subscribe to is also subscribed by many other companies, they do a good job spreading those subscriptions across multiple industries and geographies, so that it is highly likely they'd have the equipment you'd need in the event of declaring a disaster
    • Sungard has also done a good job working with us to break out costs, so that we are able to allocate our invoices amongst multiple products and clients.
    • Sungard does a good job with security - physical security in the facilities, ensuring our interactions with them through their help desk or portal are secure, maintaining good access control, and providing us with options for ensuring our data is encrypted during testing activities
    Read full review

    Cons

    Acronis

    • The web interface is slow and can kick you off from time to time
    • I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution
    • The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors
    Read full review

    Sungard Availability Services

    • Some facilities are located in inner-cities - while easily accessible by everyone, sometimes environment leaves something to be desired.
    • Limited expertise in Solaris (Sun) regarding their managed services offerings.
    • Often times a laborious process to engage someone to do hands/feet work.
    Read full review

    Pricing Details

    Acronis Cyber Backup

    Starting Price

    $59

    Editions & Modules

    Acronis Cyber Backup editions and modules pricing
    EditionModules
    Acronis Cyber Backup591
    Acronis Cyber Backup592

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sungard Availability Services DRaaS

    Starting Price

    Editions & Modules

    Sungard Availability Services DRaaS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Acronis

      We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
      Read full review

      Sungard Availability Services

      No answers on this topic

      Usability

      Acronis

      I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
      Read full review

      Sungard Availability Services

      No answers on this topic

      Support Rating

      Acronis

      I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
      Read full review

      Sungard Availability Services

      No answers on this topic

      Implementation Rating

      Acronis

      I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
      Read full review

      Sungard Availability Services

      No answers on this topic

      Alternatives Considered

      Acronis

      We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.
      Read full review

      Sungard Availability Services

      I had used IBM Disaster Recovery Services in a previous job. While I found IBM much quicker to work with in terms of updating our equipment reservations, I've found Sungard much easier to conduct testing with. Specifically, they are much more adaptable and client-focused.
      Read full review

      Contract Terms and Pricing Model

      Acronis

      I would love it if they offered better cloud space pricing or even "unlimited"
      Read full review

      Sungard Availability Services

      No answers on this topic

      Scalability

      Acronis

      The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
      Read full review

      Sungard Availability Services

      No answers on this topic

      Return on Investment

      Acronis

      • Every times you restore a file, you see the value and the ROI of backup.
      • Backup is a great protection against ransomware, you can always restore files that has been infected.
      • When you want to go back in previous version of files, it can be life saver.
      Read full review

      Sungard Availability Services

      • ROI is a difficult concept regarding BCP or DR, since most dollars spent towards this are simply regarded as 'insurance' rather than an investment.
      • Our ability to test and share those results with many of our clients is probably the biggest non-monetary return on investment we get.
      Read full review

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