What users are saying about
122 Ratings
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Score 7.8 out of 100
18 Ratings
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Score 6.9 out of 100

Attribute Ratings

  • Unitrends MSP is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.5

Acronis Cyber Backup

65%
47 Ratings
6.8

Unitrends MSP

68%
10 Ratings

Likelihood to Renew

9.1

Acronis Cyber Backup

91%
2 Ratings

Unitrends MSP

N/A
0 Ratings

Usability

5.5

Acronis Cyber Backup

55%
3 Ratings

Unitrends MSP

N/A
0 Ratings

Support Rating

4.6

Acronis Cyber Backup

46%
5 Ratings

Unitrends MSP

N/A
0 Ratings

Implementation Rating

9.1

Acronis Cyber Backup

91%
2 Ratings

Unitrends MSP

N/A
0 Ratings

Contract Terms and Pricing Model

8.0

Acronis Cyber Backup

80%
1 Rating

Unitrends MSP

N/A
0 Ratings

Product Scalability

8.5

Acronis Cyber Backup

85%
26 Ratings

Unitrends MSP

N/A
0 Ratings

Likelihood to Recommend

Acronis Cyber Backup

If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.
Anonymous | TrustRadius Reviewer

Unitrends MSP

Unitrends is a very well suited backup solution for MSPs requiring diverse support for client systems, backup methods and storage. Its only 'cons' are that it does require some more technical knowledge of Linux, in particular, to potentially get deployments running smoothly and reporting nicely to other tools; and that deployments can sometimes be a bit rocky requiring a bit of troubleshooting to get things sorted between the appliance and agents, especially going into less than healthy client environments.
Werner Baron | TrustRadius Reviewer

Pros

Acronis Cyber Backup

  • Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day.
  • We have different classes of data which requires different retention policies. Acronis makes that easy to manage.
  • Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM.
Kevin Cooper | TrustRadius Reviewer

Unitrends MSP

  • Unitrends backup feature is so good and works efficiently.
  • Its UI is simplistic, appealing and without any ambiguity.
  • It has multiple features like Encryption, backup scheduling and compression.
Samuel-Borris James | TrustRadius Reviewer

Cons

Acronis Cyber Backup

  • The web interface is slow and can kick you off from time to time
  • I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution
  • The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors
Anonymous | TrustRadius Reviewer

Unitrends MSP

  • Integration with Kaseya could be better.
  • The standalone backup product need s UI and other features.
  • Remote management of units would be useful.
Anonymous | TrustRadius Reviewer

Pricing Details

Acronis Cyber Backup

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$59

Acronis Cyber Backup Editions & Modules

On-premise Edition
Acronis Cyber Backup$59
  1. none
SaaS Edition
Acronis Cyber Backup$59
  1. none
Additional Pricing Details

Unitrends MSP

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Unitrends MSP Editions & Modules

Additional Pricing Details

Likelihood to Renew

Acronis Cyber Backup

Acronis Cyber Backup 9.1
Based on 2 answers
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Ethan Nick | TrustRadius Reviewer

Unitrends MSP

No score
No answers yet
No answers on this topic

Usability

Acronis Cyber Backup

Acronis Cyber Backup 5.5
Based on 3 answers
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Ethan Nick | TrustRadius Reviewer

Unitrends MSP

No score
No answers yet
No answers on this topic

Support Rating

Acronis Cyber Backup

Acronis Cyber Backup 4.6
Based on 5 answers
I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
Anonymous | TrustRadius Reviewer

Unitrends MSP

No score
No answers yet
No answers on this topic

Implementation Rating

Acronis Cyber Backup

Acronis Cyber Backup 9.1
Based on 2 answers
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Ethan Nick | TrustRadius Reviewer

Unitrends MSP

No score
No answers yet
No answers on this topic

Alternatives Considered

Acronis Cyber Backup

We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.
Anonymous | TrustRadius Reviewer

Unitrends MSP

We compared solutions from Datto, and Veeam and found that Unitrends MSP gave a lower barrier to entry from a cost standpoint. The features that were available out of the box and multi-platform support made the choice a no-brainer when we were looking for options to protect our environment.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Acronis Cyber Backup

Acronis Cyber Backup 8.0
Based on 1 answer
I would love it if they offered better cloud space pricing or even "unlimited"
Al Schleicher | TrustRadius Reviewer

Unitrends MSP

No score
No answers yet
No answers on this topic

Scalability

Acronis Cyber Backup

Acronis Cyber Backup 8.5
Based on 26 answers
The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
Anonymous | TrustRadius Reviewer

Unitrends MSP

No score
No answers yet
No answers on this topic

Return on Investment

Acronis Cyber Backup

  • Every times you restore a file, you see the value and the ROI of backup.
  • Backup is a great protection against ransomware, you can always restore files that has been infected.
  • When you want to go back in previous version of files, it can be life saver.
Anonymous | TrustRadius Reviewer

Unitrends MSP

  • It has been a source of additional revenue
  • It has improved our management of client backups while saving us support time
  • It has been effective in [the] restoration of several clients who suffered ransomware attacks
Mike Erhart | TrustRadius Reviewer

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