Likelihood to Recommend If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.
Read full review If your company is using a lot of G-suite products such as Gmail, Google Drive, etc..., it's easy to backup your important documentations and texts from email via Free Gmail Backup. You can also schedule your backup automatically. Very easy to use. One downside is this is only for Google users.
Read full review Pros Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day. We have different classes of data which requires different retention policies. Acronis makes that easy to manage. Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM. Read full review Google Cloud Account backup app. All-in-one solution to backup your Google Account. Able to restore the whole Google account or just selected files or emails in a few clicks. Read full review Cons The web interface is slow and can kick you off from time to time I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors Read full review Sometimes it slows down your computer. It doesn't restore selected emails and you have to do it twice. The UI interface could be more aesthetically pleasing. Read full review Likelihood to Renew We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Read full review Usability I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Read full review Support Rating I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
Read full review The support for this software has been very impressive. I have not had any problems as I have been using it for the past year. I never have to worry about what may happen if I lose a file because I know it can be recovered by the support provided here.
Read full review Implementation Rating I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Read full review Alternatives Considered We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.
Read full review I prefer Upsafe Free Gmail Backup as it works to effectively save and protect our important brainstorms and conversations, as Google auto-saves in real-time. Cloud Backup for Office365 is slightly clumsier and harder to share as so many team members don’t pay for Microsoft Office since the Google Suite does pretty much the same work.
Read full review Contract Terms and Pricing Model I would love it if they offered better cloud space pricing or even "unlimited"
Read full review Scalability The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
Read full review Return on Investment Every times you restore a file, you see the value and the ROI of backup. Backup is a great protection against ransomware, you can always restore files that has been infected. When you want to go back in previous version of files, it can be life saver. Read full review We have caught employees lying about email usage in the past. ROI is high, always being able to track where your emails/ files go is important. Read full review ScreenShots UpSafe (discontinued) Screenshots