What users are saying about
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Top Rated
74 Ratings
36 Ratings
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Score 8.7 out of 100

Atera

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Top Rated
74 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Acronis Cyber Backup Cloud

Acronis Backup Cloud is suited for backing up Windows Servers. Downtime is greatly decreased by using their virtualization options. You will need a Hyper-V enabled computer to virtualize, though, but this can be one of your general-use workstations. A Windows 10 Pro machine with 16 GB of RAM would do it for you.Or, if you have Macs that need to be backed up, you can do that as well. You can grab either full volume images, or files/folders.I can't really think of a scenario that you would not want Acronis Backup Cloud, except pre-Server 2012 OS's, since virtualization isn't supported on those older systems.
Dan Gospe | TrustRadius Reviewer

Atera

Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
Caleb Yankus | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Acronis Cyber Backup Cloud
Atera
8.2
Remote monitoring
Acronis Cyber Backup Cloud
Atera
8.0
Network device monitoring
Acronis Cyber Backup Cloud
Atera
7.7
Multiple Server Monitoring
Acronis Cyber Backup Cloud
Atera
8.5
Multi-device monitoring
Acronis Cyber Backup Cloud
Atera
8.6
Automated alerts and notifications
Acronis Cyber Backup Cloud
Atera
8.1

Management Tasks

Acronis Cyber Backup Cloud
Atera
7.5
Patch Management
Acronis Cyber Backup Cloud
Atera
7.5
Service configuration management
Acronis Cyber Backup Cloud
Atera
7.4
Software and hardware inventory
Acronis Cyber Backup Cloud
Atera
8.6
Policy-based automation
Acronis Cyber Backup Cloud
Atera
6.7

Reporting

Acronis Cyber Backup Cloud
Atera
7.8
Performance data reports
Acronis Cyber Backup Cloud
Atera
8.4
Customizable reporting
Acronis Cyber Backup Cloud
Atera
7.7
Data visualization
Acronis Cyber Backup Cloud
Atera
7.6
Risk analysis
Acronis Cyber Backup Cloud
Atera
7.6

Security

Acronis Cyber Backup Cloud
Atera
7.6
Data backup and recovery
Acronis Cyber Backup Cloud
Atera
7.7
Antivirus and malware management
Acronis Cyber Backup Cloud
Atera
7.8
Adinistraor access control
Acronis Cyber Backup Cloud
Atera
7.3

Pros

Acronis Cyber Backup Cloud

  • Single pane of glass for managing customer tenants
  • Quick and reliable backup recovery
  • Both onsite and offsite backup destinations are supported
Josh Spern | TrustRadius Reviewer

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

Cons

Acronis Cyber Backup Cloud

  • No option for on premises hardware BDR. This means recovery restorations rely on self-supplied hardware performance.
  • License per machine can get costly if large number of computers or servers.
Derek Schroeder | TrustRadius Reviewer

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Likelihood to Renew

Acronis Cyber Backup Cloud

Acronis Cyber Backup Cloud 9.1
Based on 1 answer
The cost savings we realized from moving to this software has us hooked - it does everything we need it to do on a very high level (virtualization, for example) and is very low cost for us.
Dan Gospe | TrustRadius Reviewer

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Support Rating

Acronis Cyber Backup Cloud

Acronis Cyber Backup Cloud 8.5
Based on 3 answers
We seldom make use of Acronis support, but when we have they have been brilliant. All our engineers are Acronis certified, if they not able to resolve an issue, we touch base with our local Acronis supplier, Synapsys, who resolve issues 90% of the time.
Gary Fouche | TrustRadius Reviewer

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Alternatives Considered

Acronis Cyber Backup Cloud

We went with Acronis Backup Cloud because we're able to backup all platforms, not just PCs. And the price was good when it comes to all those options. It's a hard sell to clients, but when explained properly, the understand the cost of a good solution. It's like having good car insurance.
Rob Rotundo | TrustRadius Reviewer

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Anonymous | TrustRadius Reviewer

Return on Investment

Acronis Cyber Backup Cloud

  • It's been a great investment especially knowing our data is protected.
  • We no longer worry about upgrade storage hardware or devices.
Michael O'Riley | TrustRadius Reviewer

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

Screenshots

Acronis Cyber Backup Cloud

Pricing Details

Acronis Cyber Backup Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acronis Cyber Backup Cloud Editions & Modules

Additional Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Rating Summary

Likelihood to Recommend

Acronis Cyber Backup Cloud
9.0
Atera
8.5

Likelihood to Renew

Acronis Cyber Backup Cloud
9.1
Atera
9.1

Support Rating

Acronis Cyber Backup Cloud
8.5
Atera
8.7

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