20 Ratings
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Score 8 out of 101
1 Ratings
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Score 1 out of 101

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Likelihood to Recommend

Acronis Backup Cloud

Acronis Backup Cloud is suited for backing up Windows Servers. Downtime is greatly decreased by using their virtualization options. You will need a Hyper-V enabled computer to virtualize, though, but this can be one of your general-use workstations. A Windows 10 Pro machine with 16 GB of RAM would do it for you.Or, if you have Macs that need to be backed up, you can do that as well. You can grab either full volume images, or files/folders.I can't really think of a scenario that you would not want Acronis Backup Cloud, except pre-Server 2012 OS's, since virtualization isn't supported on those older systems.
Dan Gospe profile photo

CTERA Cloud Storage Gateways

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.
Lee Taylor profile photo

Pros

  • Quick Virtualization. Acronis can virtualize most systems and get you back up in 15-30 minutes.
  • Encryption of Backups. You own the encryption key, and Acronis doesn't - so not even Acronis employees can get into your cloud data. Encryption meets all HIPAA requirements for data protection.
  • Easy to resell. You can create accounts for individuals outside of the company to allow them access to their backup console. It's very easy to set up, and clients are happy with how easy it is to use.
Dan Gospe profile photo
  • Standard File Backup
Lee Taylor profile photo

Cons

  • More features needed - tapes support, more advanced deduplication
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  • SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
  • Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
  • Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
  • Documentation, plenty of fodder but no real tech there.
Lee Taylor profile photo

Likelihood to Renew

Acronis Backup Cloud9.1
Based on 1 answer
The cost savings we realized from moving to this software has us hooked - it does everything we need it to do on a very high level (virtualization, for example) and is very low cost for us.
Dan Gospe profile photo
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Alternatives Considered

Acronis is a great solution and provides a flexible amount of ways to backup and restore data. For software, it competes directly with Carbonite, ShadowProtect, Veeam, and Veritas. Most of these solutions are agent based and require licenses for each. Acronis does a great job for small to medium businesses and matches the features of the other software solutions.
Derek Schroeder profile photo
Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.
Lee Taylor profile photo

Return on Investment

  • Easy to configure and install as well as setup.
  • Restorations can be very quick if self provided hardware is powerful.
  • Can require switching products if company has large growth as more endpoints require large cost investment.
Derek Schroeder profile photo
  • NONE, it about put us out of business
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Pricing Details

Acronis Backup Cloud

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CTERA Cloud Storage Gateways

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details