What users are saying about
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

Acronis Cyber Backup Cloud

Acronis Backup Cloud is suited for backing up Windows Servers. Downtime is greatly decreased by using their virtualization options. You will need a Hyper-V enabled computer to virtualize, though, but this can be one of your general-use workstations. A Windows 10 Pro machine with 16 GB of RAM would do it for you.Or, if you have Macs that need to be backed up, you can do that as well. You can grab either full volume images, or files/folders.I can't really think of a scenario that you would not want Acronis Backup Cloud, except pre-Server 2012 OS's, since virtualization isn't supported on those older systems.
Dan Gospe | TrustRadius Reviewer

SpiderOak

SpiderOak is well suited for local backups of the computer the client resides on. It is well suited for local area storage backups. It is less suited for remote backups, over a VPN or wide area where the data is continually changing. For data that continually changes, like in our document management system, the client needs to be on the same network as the data.
Dave King | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Acronis Cyber Backup Cloud
SpiderOak
8.9
Versioning
Acronis Cyber Backup Cloud
SpiderOak
10.0
Video files
Acronis Cyber Backup Cloud
SpiderOak
9.0
Audio files
Acronis Cyber Backup Cloud
SpiderOak
9.0
Document collaboration
Acronis Cyber Backup Cloud
SpiderOak
8.0
Access control
Acronis Cyber Backup Cloud
SpiderOak
10.0
File search
Acronis Cyber Backup Cloud
SpiderOak
7.0
Device sync
Acronis Cyber Backup Cloud
SpiderOak
9.0

Cloud Storage Security & Administration

Acronis Cyber Backup Cloud
SpiderOak
9.0
User and role management
Acronis Cyber Backup Cloud
SpiderOak
10.0
File organization
Acronis Cyber Backup Cloud
SpiderOak
8.0
Device management
Acronis Cyber Backup Cloud
SpiderOak
9.0

Cloud Storage Platform

Acronis Cyber Backup Cloud
SpiderOak
8.3
Performance
Acronis Cyber Backup Cloud
SpiderOak
8.0
Reliability
Acronis Cyber Backup Cloud
SpiderOak
9.0
Storage Reports
Acronis Cyber Backup Cloud
SpiderOak
8.0

Pros

Acronis Cyber Backup Cloud

  • Full image and bare-metal recovery backups for any physical or virtual server.
  • Physical to virtual and other tools built-in to make conversions / recoveries easier and more efficient.
  • Ability to spin up servers on the fly from recovery media.
  • Options to backup on premise as well as offsite to Acronis cloud.
Derek Schroeder | TrustRadius Reviewer

SpiderOak

  • Versions Files meaning it makes multiple copies of the same files as it is updated
  • Zero Knowledge meaning our storage is complete secure and private
Dave King | TrustRadius Reviewer

Cons

Acronis Cyber Backup Cloud

  • The fact Acronis is an OS client base backup, which leads to more backup failures. Although most issues can be corrected with restarting services.
  • Recovering backups from the cloud(internet) is a lot slower then acessing local backups.
  • The backup error reports are not detailed enough to help administrators fix issues.
Michael O'Riley | TrustRadius Reviewer

SpiderOak

  • The Software Client sometimes fails and the only resolution is to uninstall/reinstall
  • Support meanig there is no number to call, you do everything over email
Dave King | TrustRadius Reviewer

Likelihood to Renew

Acronis Cyber Backup Cloud

Acronis Cyber Backup Cloud 9.1
Based on 1 answer
The cost savings we realized from moving to this software has us hooked - it does everything we need it to do on a very high level (virtualization, for example) and is very low cost for us.
Dan Gospe | TrustRadius Reviewer

SpiderOak

No score
No answers yet
No answers on this topic

Support Rating

Acronis Cyber Backup Cloud

Acronis Cyber Backup Cloud 8.4
Based on 3 answers
We seldom make use of Acronis support, but when we have they have been brilliant. All our engineers are Acronis certified, if they not able to resolve an issue, we touch base with our local Acronis supplier, Synapsys, who resolve issues 90% of the time.
Gary Fouche | TrustRadius Reviewer

SpiderOak

SpiderOak 7.0
Based on 1 answer
While I gave them a 7, it is in regards to the access to support. This is a business application and not being able to call them can sometimes be a problem especially when you need immediate support. They still tend to manage their support on a consumer line model and not a business grade model. With that said, I will say they are very knowledgeable of the product and how to resolve most any issue when I contact them.
Dave King | TrustRadius Reviewer

Alternatives Considered

Acronis Cyber Backup Cloud

We went with Acronis Backup Cloud because we're able to backup all platforms, not just PCs. And the price was good when it comes to all those options. It's a hard sell to clients, but when explained properly, the understand the cost of a good solution. It's like having good car insurance.
Rob Rotundo | TrustRadius Reviewer

SpiderOak

In regards to overall performance SpiderOak is not as customizable as Unitrends, but based on the annual cost for SpiderOak and how we use the product, for a "Backup" to our primary backup solution, it is a welcomed option to our backup strategy when you consider the versioning, zero knowledge, share features and unlimited data.
Dave King | TrustRadius Reviewer

Return on Investment

Acronis Cyber Backup Cloud

  • Acronis met our business objectives by simplifying our backup infrastructure
  • Reduced costs of our off site backup infrastructure
  • Reduced staff dedicated to monitoring off site backups
Ted Cook | TrustRadius Reviewer

SpiderOak

  • ROI is positive when you consider unlimited data for the annual cost.
  • Versioning when you consider backing up documents that continually change and need to restore a previous version.
Dave King | TrustRadius Reviewer

Pricing Details

Acronis Cyber Backup Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SpiderOak

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acronis Cyber Backup Cloud
8.9
SpiderOak
8.0

Likelihood to Renew

Acronis Cyber Backup Cloud
9.1
SpiderOak

Support Rating

Acronis Cyber Backup Cloud
8.4
SpiderOak
7.0

Add comparison