What users are saying about
31 Ratings
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Score 8.6 out of 100
26 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Acronis Cyber Backup Cloud

Acronis Backup Cloud is suited for backing up Windows Servers. Downtime is greatly decreased by using their virtualization options. You will need a Hyper-V enabled computer to virtualize, though, but this can be one of your general-use workstations. A Windows 10 Pro machine with 16 GB of RAM would do it for you.Or, if you have Macs that need to be backed up, you can do that as well. You can grab either full volume images, or files/folders.I can't really think of a scenario that you would not want Acronis Backup Cloud, except pre-Server 2012 OS's, since virtualization isn't supported on those older systems.
Dan Gospe | TrustRadius Reviewer

SugarSync

As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.
Tom Ball | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Acronis Cyber Backup Cloud
SugarSync
10.0
Versioning
Acronis Cyber Backup Cloud
SugarSync
10.0
Video files
Acronis Cyber Backup Cloud
SugarSync
10.0
Audio files
Acronis Cyber Backup Cloud
SugarSync
10.0
Document collaboration
Acronis Cyber Backup Cloud
SugarSync
10.0
Access control
Acronis Cyber Backup Cloud
SugarSync
10.0
File search
Acronis Cyber Backup Cloud
SugarSync
10.0
Device sync
Acronis Cyber Backup Cloud
SugarSync
10.0

Cloud Storage Security & Administration

Acronis Cyber Backup Cloud
SugarSync
10.0
User and role management
Acronis Cyber Backup Cloud
SugarSync
10.0
File organization
Acronis Cyber Backup Cloud
SugarSync
10.0
Device management
Acronis Cyber Backup Cloud
SugarSync
10.0

Cloud Storage Platform

Acronis Cyber Backup Cloud
SugarSync
10.0
Performance
Acronis Cyber Backup Cloud
SugarSync
10.0
Reliability
Acronis Cyber Backup Cloud
SugarSync
10.0
Storage Reports
Acronis Cyber Backup Cloud
SugarSync
10.0

Pros

Acronis Cyber Backup Cloud

  • Full image and bare-metal recovery backups for any physical or virtual server.
  • Physical to virtual and other tools built-in to make conversions / recoveries easier and more efficient.
  • Ability to spin up servers on the fly from recovery media.
  • Options to backup on premise as well as offsite to Acronis cloud.
Derek Schroeder | TrustRadius Reviewer

SugarSync

  • Syncing between PC and MAC. Works perfectly. Easy to set up and looks more or less the same. So you don't have to learn new ways.
  • Syncing to the cloud. If a crises occur I can log in to my files with any laptop, android, Iphone and send that file the customer urgently needs.
  • Stability. Very very seldom I can't find a file, and usually I'm to blame, by misplacing the file in an unsyncable folder. But usually It simply works. I seldom think about the process that iw working in the background - because I don't have to.
AnnA Lundgren | TrustRadius Reviewer

Cons

Acronis Cyber Backup Cloud

  • The fact Acronis is an OS client base backup, which leads to more backup failures. Although most issues can be corrected with restarting services.
  • Recovering backups from the cloud(internet) is a lot slower then acessing local backups.
  • The backup error reports are not detailed enough to help administrators fix issues.
Michael O'Riley | TrustRadius Reviewer

SugarSync

  • I wish I could more easily see what files are being synced as it happens; sometimes I am nervous that something is too large to sync or isn't done syncing before I close my computer.
  • On a mac, it would be nice if the bird logo didn't constantly appear at the bottom of my screen and it ran truly incognito.
Richard Foster | TrustRadius Reviewer

Likelihood to Renew

Acronis Cyber Backup Cloud

Acronis Cyber Backup Cloud 9.1
Based on 1 answer
The cost savings we realized from moving to this software has us hooked - it does everything we need it to do on a very high level (virtualization, for example) and is very low cost for us.
Dan Gospe | TrustRadius Reviewer

SugarSync

SugarSync 9.0
Based on 3 answers
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
Anonymous | TrustRadius Reviewer

Support Rating

Acronis Cyber Backup Cloud

Acronis Cyber Backup Cloud 8.4
Based on 3 answers
We seldom make use of Acronis support, but when we have they have been brilliant. All our engineers are Acronis certified, if they not able to resolve an issue, we touch base with our local Acronis supplier, Synapsys, who resolve issues 90% of the time.
Gary Fouche | TrustRadius Reviewer

SugarSync

SugarSync 10.0
Based on 1 answer
Customer service is amazing, they are always fast to respond and very helpful.
Samantha Crawford | TrustRadius Reviewer

Alternatives Considered

Acronis Cyber Backup Cloud

We went with Acronis Backup Cloud because we're able to backup all platforms, not just PCs. And the price was good when it comes to all those options. It's a hard sell to clients, but when explained properly, the understand the cost of a good solution. It's like having good car insurance.
Rob Rotundo | TrustRadius Reviewer

SugarSync

SugarSync has the capability of synchronizing various directories, while some of their most popular competitors don't. However, this differentiator is not sufficient to retain the customers in a market of hyper-competition, as they are not adjusting to decreasing pricing market tendency (increasing value). The only tool they have against the competition is taking their customers prisoners to avoid their migration to the competing technologies.
Anonymous | TrustRadius Reviewer

Return on Investment

Acronis Cyber Backup Cloud

  • Acronis met our business objectives by simplifying our backup infrastructure
  • Reduced costs of our off site backup infrastructure
  • Reduced staff dedicated to monitoring off site backups
Ted Cook | TrustRadius Reviewer

SugarSync

  • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
  • We achieved faster project collaboration with SugarSync.
Alan Matson, CCNA:S, MCP | TrustRadius Reviewer

Pricing Details

Acronis Cyber Backup Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SugarSync

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acronis Cyber Backup Cloud
8.9
SugarSync
8.0

Likelihood to Renew

Acronis Cyber Backup Cloud
9.1
SugarSync
9.0

Support Rating

Acronis Cyber Backup Cloud
8.4
SugarSync
10.0

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