Acronis Disaster Recovery Service vs. Datto ALTO

Acronis Disaster Recovery Service is well suited in any scenario where a business has a server environment that they cannot afford to have gone down for any amount of time. It is less suited in a smaller business environment where downtime for several hours does not disrupt the flow of the business enough to offset the cost of Acronis Disaster Recovery Service.

Incentivized

Datto Alto has been best suited for our customers who do not have an extremely large amount of data (Less than 2TB). We have had issues with customers that had limitations to how useful the cloud option was based on their internet speed (Rural)

Incentivized

• Automatic IP handling
• Automatic failover to the recovery service center
• Very robust with a lot of options to use

Incentivized

• Support.
• Consistency of Backup.
• Ability to test backups with scripts.
• Reporting.

Incentivized

• Pricing can be a hassle and sometimes unpredictable. This is a byproduct of having to sell compute points in a data center as well as the backup software.
• Implementation can be a bit complicated; someone who doesn't know what their doing can have a bad recovery experience.
• User setup can be tricky unless the reseller themselves builds an automatic system.

Incentivized

• local backup size limitations

Incentivized

The reseller or MSP often determine support for the service that the client chooses to purchase the product from. On the reseller or MSP side, Acronis Disaster Recovery Service support is outstanding. They are quick to respond to issues and always have someone available to help answer questions about sales, using the product, or training.

Incentivized

Acronis Disaster Recovery Service provides an entirely cloud-based service that can be managed anywhere without the need for additional hardware. While we do offer other DRaaS options, they mainly involve redundant hardware that is costly and typically not suitable for small clients. Acronis Disaster Recovery Service provides a cloud-based service with agent-based installation at a competitive price.

Incentivized

Datto has been the best so far for backing up servers. Support is quick to resolve issues, and the Code Red team during recovery is calming during the whole process. Recovery is easy to do and does not require reaching out to support for a hidden method to get the recovery to work

Incentivized

• Helped us to provide a complete offering to clients, whether they use it or not.
• Allows us to compete with other DRaaS offerings.
• It gives us multiple price points and objectives to offer clients when showing them different solutions.

Incentivized

• We are able to offer our customers a relatively inexpensive offsite data storage option that can also act as a stop-gap if they were to have major hardware failures
• we have not had any negative impacts from Datto
• The ease of installation/setup of Datto Alto has enabled us to mail out the device to a customer and have them plug it into their network to save us time delivering and setting up if the customer was a long distance from us.

Incentivized