What users are saying about
9 Ratings
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Score 9.6 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

Acronis Files Connect

If you have enough Mac clients working off a server, and they need search, or have been causing issues with Office docs, then this is definitely for you. Even if it's just a few users, the price of a small license is quite reasonable. If you don't have these issues, I wouldn't bother. The Mac does SMB "relatively" well.
Ryan Stasel | TrustRadius Reviewer

CTERA Edge X Series

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.
Lee Taylor | TrustRadius Reviewer

Pros

Acronis Files Connect

  • Spotlight Search
  • Mac Connectivity
  • Fixing bad behavior of Mac Office, Adobe Apps, etc.
Ryan Stasel | TrustRadius Reviewer

CTERA Edge X Series

  • Standard File Backup
Lee Taylor | TrustRadius Reviewer

Cons

Acronis Files Connect

  • Would love some type of remote administration (web interface, Mac app, whatever)
  • Some logging level between "OH GOD, TOO MUCH" and the "mediocre" default
Ryan Stasel | TrustRadius Reviewer

CTERA Edge X Series

  • SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
  • Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
  • Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
  • Documentation, plenty of fodder but no real tech there.
Lee Taylor | TrustRadius Reviewer

Alternatives Considered

Acronis Files Connect

No answers on this topic

CTERA Edge X Series

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.
Lee Taylor | TrustRadius Reviewer

Return on Investment

Acronis Files Connect

  • Been a great ROI. We wouldn't be able to function without it, given how many Mac users we have.
Ryan Stasel | TrustRadius Reviewer

CTERA Edge X Series

  • NONE, it about put us out of business
Lee Taylor | TrustRadius Reviewer

Pricing Details

Acronis Files Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CTERA Edge X Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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