Acronis Files Connect vs. CTERA Edge X Series (Cloud Storage Gateways)

Acronis Files Connect tools are easy to access and the management of different project documents and storage of all the business files on one platform is perfect. Organizing files on Acronis Files Connect is very easy for all users and the training guidance that Acronis Files Connect team provides is an effective and excellent support desk.

Incentivized

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

• Spotlight Search
• Mac Connectivity
• Fixing bad behavior of Mac Office, Adobe Apps, etc.

Incentivized

• Standard File Backup

• Everything is perfect only the interface setting to new users.
• Tools for big data management are complicated.
• Huge files access is a very complex task.

Incentivized

• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

• Been a great ROI. We wouldn't be able to function without it, given how many Mac users we have.

Incentivized

• NONE, it about put us out of business