What users are saying about

Acronis Files Connect

4 Ratings
Score 8.4 out of 101

DigitalPersona

76 Ratings
Score 8.2 out of 101

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Likelihood to Recommend

Acronis Files Connect

If you have enough Mac clients working off a server, and they need search, or have been causing issues with Office docs, then this is definitely for you. Even if it's just a few users, the price of a small license is quite reasonable. If you don't have these issues, I wouldn't bother. The Mac does SMB "relatively" well.
Ryan Stasel profile photo

DigitalPersona

Less appropiate in an outside or warehouse environment where bare fingertips might not be readily available! Well suited for a static office of people who can't remember their password.
No photo available

Pros

  • Spotlight Search
  • Mac Connectivity
  • Fixing bad behavior of Mac Office, Adobe Apps, etc.
Ryan Stasel profile photo
  • Digital Persona does particularly well on fingerprint matching to authenticate users' credentials via Fingerprint against Active Directory.
  • Digital Persona does well on providing active directory tools for troubleshooting problematic fingeprints.
  • DigitalPresona provides intuitive wizards for enrolling, re-enrolling and un-enrolling users' fingerprints from active directory.
No photo available

Cons

  • Would love some type of remote administration (web interface, Mac app, whatever)
  • Some logging level between "OH GOD, TOO MUCH" and the "mediocre" default
Ryan Stasel profile photo
  • The Implementation process needs improvement. Working with an engineer that is not familiar with the network environment can cause some issues and delays.
  • Technical support doesn't have all the answers and can take a long time to get back to you on open tickets.
Mauro Carrillo profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
DigitalPersona8.5
Based on 2 answers
Two things.1- because of the hardware investment we already made in all the fingerprint readers.2 - I have yet to see a competitor with a similar concept.
No photo available

Usability

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DigitalPersona7.4
Based on 3 answers
It was easy to install and use
Tara Smith profile photo

Support

No score
No answers yet
No answers on this topic
DigitalPersona5.6
Based on 4 answers
Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
No photo available

Implementation

No score
No answers yet
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DigitalPersona8.8
Based on 4 answers
Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
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Alternatives Considered

No answers on this topic
first time using a finger print reader
jason craig profile photo

Return on Investment

  • Been a great ROI. We wouldn't be able to function without it, given how many Mac users we have.
Ryan Stasel profile photo
  • Positive: We are a small hospital and even small IT costs can be a burden. DigitalPersona was a great fit when we started with our electronic medical record because it was more cost effective than the other integrated vendor.
  • Positive: the DigitalPersona team was very responsive during the initial setup 4 years ago. Got us where we needed to be.
  • Negative: this clinical software upgrade has been a nightmare. We are currently on paper because the SSO does not meet board requirements. DigitalPersona is finally helping but we think to do a Citrix environment our cost/user will now be much higher. We may have to acquire licenses for all users rather than just the clinical users who need to have positive ID due to board requirements.
  • Negative: DigitalPersona and McKesson should have worked together better to make sure these systems would work in the new McKesson Paragon software version and in a host remote (Citrix environment). They were not ready. We could lose millions in revenue if we can't get this fixed due to not meeting meaningful use standards.
Joseph Jeffries, RPh profile photo

Pricing Details

Acronis Files Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

DigitalPersona

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details