Acronis Cyber Protect Home Office vs. Carbonite Endpoint

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acronis Cyber Protect Home Office
Score 7.2 out of 10
N/A
Acronis Cyber Protect Home Office is a collection of cybersecurity services for home professionals looking for a solution against data loss and cyberattacks.N/A
Carbonite Endpoint
Score 6.8 out of 10
N/A
Carbonite Endpoint provides an enterprise-grade backup solution for all endpoints, including mobile devices or devices spread across a distributed enterprise network.
$24
per month
Pricing
Acronis Cyber Protect Home OfficeCarbonite Endpoint
Editions & Modules
No answers on this topic
Basic Computer Backup
$24
per month
Advanced Endpoint Protection
$34
per month
Basic Server Backup
$50
per month
Basic Backup
$55
per month
Advanced Server Protection
$147
per month
Advanced Protection
$199
per month
Offerings
Pricing Offerings
Acronis Cyber Protect Home OfficeCarbonite Endpoint
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acronis Cyber Protect Home OfficeCarbonite Endpoint
Top Pros
Top Cons
Best Alternatives
Acronis Cyber Protect Home OfficeCarbonite Endpoint
Small Businesses
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MSP360 Managed Backup
Score 7.0 out of 10
Backblaze B2 Cloud Storage
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Score 9.6 out of 10
Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
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User Ratings
Acronis Cyber Protect Home OfficeCarbonite Endpoint
Likelihood to Recommend
5.8
(17 ratings)
8.8
(22 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.9
(9 ratings)
9.7
(6 ratings)
Product Scalability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Acronis Cyber Protect Home OfficeCarbonite Endpoint
Likelihood to Recommend
Acronis
The imaging capability seems to be solid [with Acronis True Image], although I have not had to recover a drive yet so cannot compare. The logs tell me when it is (and isn't) working. The "Cloud Replication" that is supposed to simultaneously replicate the
local backup image is perfectly awful and the months of tech support
ended with them telling me I had a "VSS issue" on a brand new workstation
and that I should just create a separate cloud image. After months of it
taking 3-4 DAYS to run, IF it worked, and then failing altogether, I discontinued it. It was even logging (running?) under another separate critical files backup, and forced to use the same encryption password. Setting up a new one failed. The cloud backup of my critical
files is still running at kb/sec speeds. The ransomware protection hasn't caught anything yet to my knowledge, and consumes a lot of resources. Changing the settings takes at least 10 minutes to log into the cloud. Cloud storage is tiny and a push to get you to pay more. Will not be renewing.
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Carbonite, an OpenText company
Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.
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Pros
Acronis
  • Delta backup makes backups super fast of larger files that do not change in its entirety (e.g. VM images, large PSD files)
  • Easy to use (set it and forget it)
  • Rescue media makes it easy to restore backups to different hardware and migrate to other work stations
  • Lots of backup options on the Windows version of ATI
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Carbonite, an OpenText company
  • It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
  • It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
  • It's safe and reliable. We have been using it for a couple of years now and had no major issues.
  • Their phone support is excellent.
  • It's also really easy to maintain your backed up data to reduce redundancy.
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Cons
Acronis
  • Some features have actually become more complicated over the years. One that comes to mind is creating a backup plan that can execute daily to an external USB media that is changed daily (older versions would back up to the, for example, "F" drive regardless of which drive was attached - newer versions identify each drive uniquely, and a backup task created with a given external drive will fail due to the lack of media presence if the drive is replaced).
  • Error messages could be less cryptic.
  • Support turnaround time and live assistance could be faster.
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Carbonite, an OpenText company
  • To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
  • I have not had to do a restore at this time so I cannot comment on the restore process.
  • I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.
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Likelihood to Renew
Acronis
No answers on this topic
Carbonite, an OpenText company
I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
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Usability
Acronis
Like I mention it's very intuitive an user friendly
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Carbonite, an OpenText company
No answers on this topic
Performance
Acronis
Backups run fast and no significant performance issues other than the ones discussed previously.
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Carbonite, an OpenText company
No answers on this topic
Support Rating
Acronis
Beyond a single instance, I haven't had to approach Acronis' support. I needed a new key following the death of my previous workstation, and they rapidly supplied it. I've heard from colleagues that they've quickly answered any questions that've been asked. If I need something, I'll generally frequent FAQ pages first, although Acronis actually has instructional videos to help users get started, which is forward-thinking. Great software that fills a vital niche for Windows systems.
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Carbonite, an OpenText company
Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.
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Alternatives Considered
Acronis
Acronis True Image is the perfect program when it comes to backing up data. It supports all kinds of backup like file and/or folder backup and has a better and easier to use interface than the 2 products. I also like that I have the option to backup data in local drives also instead of the cloud only. And lastly, it supports Partition backup also instead of only files and/or folders.
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Carbonite, an OpenText company
We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.
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Scalability
Acronis
The Windows version is generally reliable and only ran into one issue thus far. Restores are easy and there are many features. On MacOS, it's a completely different story. There is significant resource leakage related to the updater app that can bog down part of a CPU core continuously until it is disabled. The mobile backup feature also needs to be disabled via UNIX command line or CPU usage will go up when a mobile device on the same network like an iPad or iPhone's screen is turned on.
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Carbonite, an OpenText company
No answers on this topic
Return on Investment
Acronis
  • Peace of mind - knowing that if anything happens to our data, we can recover it.
  • File Versioning has saved us a few times - we can grab prior versions of a particular file if there is a problem.
  • Reasonably priced - there are more comprehensive backup solutions out there, but for online backup, this was the right product for the right price.
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Carbonite, an OpenText company
  • Carbonite Endpoint has demonstrated value in its ability to easily restore seemingly lost files for remote users.
  • While we haven't yet had to exercise it, knowing we have the option of remotely wiping endpoints containing sensitive data has brought confidence to our management team that we can mitigate data breaches through preventable means.
  • The privacy issue around device tracking is costing the company in terms of employee trust and morale and needs to be mitigated with appropriate messaging and/or disabling of this feature.
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ScreenShots

Acronis Cyber Protect Home Office Screenshots

Screenshot of Data control: backup in just two clicks, and all data and backup information is displayed in one placeScreenshot of A display of the data that is backed up, the number of backup versions in storage, and how many photos, videos, music and documents that are available to restore.