47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Attribute Ratings

  • Carbonite Safe is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.6

Acronis Cyber Protect Home Office

66%
17 Ratings
9.0

Carbonite Safe

90%
11 Ratings

Likelihood to Renew

Acronis Cyber Protect Home Office

N/A
0 Ratings
5.9

Carbonite Safe

59%
2 Ratings

Usability

10.0

Acronis Cyber Protect Home Office

100%
1 Rating

Carbonite Safe

N/A
0 Ratings

Performance

9.0

Acronis Cyber Protect Home Office

90%
1 Rating

Carbonite Safe

N/A
0 Ratings

Support Rating

8.5

Acronis Cyber Protect Home Office

85%
14 Ratings
10.0

Carbonite Safe

100%
4 Ratings

Product Scalability

8.0

Acronis Cyber Protect Home Office

80%
1 Rating

Carbonite Safe

N/A
0 Ratings

Likelihood to Recommend

Acronis

The imaging capability seems to be solid [with Acronis True Image], although I have not had to recover a drive yet so cannot compare. The logs tell me when it is (and isn't) working. The "Cloud Replication" that is supposed to simultaneously replicate the
local backup image is perfectly awful and the months of tech support
ended with them telling me I had a "VSS issue" on a brand new workstation
and that I should just create a separate cloud image. After months of it
taking 3-4 DAYS to run, IF it worked, and then failing altogether, I discontinued it. It was even logging (running?) under another separate critical files backup, and forced to use the same encryption password. Setting up a new one failed. The cloud backup of my critical
files is still running at kb/sec speeds. The ransomware protection hasn't caught anything yet to my knowledge, and consumes a lot of resources. Changing the settings takes at least 10 minutes to log into the cloud. Cloud storage is tiny and a push to get you to pay more. Will not be renewing.
Read full review

Carbonite

Mozy Pro is a great fit, especially for small businesses that don't want to pursue a very large number of licenses, and don't have many TB of data to backup. The price per user is reasonable, and well within the budget of smaller businesses needing workstation backup solutions. For larger enterprises, there are other products that provide a lot more storage and better performance. We found Code42's product to be better for larger data backup needs.
Read full review

Pros

Acronis

  • Delta backup makes backups super fast of larger files that do not change in its entirety (e.g. VM images, large PSD files)
  • Easy to use (set it and forget it)
  • Rescue media makes it easy to restore backups to different hardware and migrate to other work stations
  • Lots of backup options on the Windows version of ATI
Read full review

Carbonite

  • Performance Settings: Mozy can be configured to run very smoothly in the background with minimal performance degradation. It provides network bandwidth throttling, backup speed, and backing up only when idle option. From my own experience I usually do not notice any performance degradation when Mozy is running. Of course a good network or Internet connection is vital.
  • Restore: file restoration is simple and intuitive. The user can restore logical backup sets (e.g. all photos) or file based (select the folder or file you want restored). Files and folders can be restored with the latest version or earlier version. Rename and overwrite options provide further flexibility.
  • Sync: with Mozy you can sync file across multiple devices including mobile. Access to your corporate files via smart phone is a secure manner is very useful.
Read full review

Cons

Acronis

  • Some features have actually become more complicated over the years. One that comes to mind is creating a backup plan that can execute daily to an external USB media that is changed daily (older versions would back up to the, for example, "F" drive regardless of which drive was attached - newer versions identify each drive uniquely, and a backup task created with a given external drive will fail due to the lack of media presence if the drive is replaced).
  • Error messages could be less cryptic.
  • Support turnaround time and live assistance could be faster.
Read full review

Carbonite

  • I would like to see backups for programs that I have installed on my machine. For instance I use Adobe CS6 and MS Office among other things. Instead of having to reinstall all these programs on my new machine, I would love for Mozy to be able to save the programs somehow and I can restore them as they were on the old machine with the same almost one-click process that I use to restore files. Basically like Time Machine, but for Windows.
Read full review

Pricing Details

Acronis Cyber Protect Home Office

Starting Price

Editions & Modules

Acronis Cyber Protect Home Office editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Carbonite Safe

    Starting Price

    $83.99 per year

    Editions & Modules

    Carbonite Safe editions and modules pricing
    EditionModules
    Basic$83.991
    Plus$119.992
    Prime$149.993

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Acronis

    No answers on this topic

    Carbonite

    For the clients we have using this service, we fully plan to renew the subscription. However, that may change as our client's business grows and they have a need to add visualization and other server types to their environment
    Read full review

    Usability

    Acronis

    Like I mention it's very intuitive an user friendly
    Read full review

    Carbonite

    No answers on this topic

    Performance

    Acronis

    Backups run fast and no significant performance issues other than the ones discussed previously.
    Read full review

    Carbonite

    No answers on this topic

    Support Rating

    Acronis

    Beyond a single instance, I haven't had to approach Acronis' support. I needed a new key following the death of my previous workstation, and they rapidly supplied it. I've heard from colleagues that they've quickly answered any questions that've been asked. If I need something, I'll generally frequent FAQ pages first, although Acronis actually has instructional videos to help users get started, which is forward-thinking. Great software that fills a vital niche for Windows systems.
    Read full review

    Carbonite

    I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
    Read full review

    Alternatives Considered

    Acronis

    Acronis True Image is the perfect program when it comes to backing up data. It supports all kinds of backup like file and/or folder backup and has a better and easier to use interface than the 2 products. I also like that I have the option to backup data in local drives also instead of the cloud only. And lastly, it supports Partition backup also instead of only files and/or folders.
    Read full review

    Carbonite

    Carbonite Safe is a great solution for startup entities. It ranks nicely with Acronis and Carbonite Server Backup. Carbonite Safe is very good for backing up workstations including home computers. This is a good solution for home office users. Acronis does image level backups better than Mozy / Carbonite Safe whereas Barracuda Backup is a much more expensive (but worthwhile) investment. Barracuda Backup includes a physical BDR appliance.
    Read full review

    Scalability

    Acronis

    The Windows version is generally reliable and only ran into one issue thus far. Restores are easy and there are many features. On MacOS, it's a completely different story. There is significant resource leakage related to the updater app that can bog down part of a CPU core continuously until it is disabled. The mobile backup feature also needs to be disabled via UNIX command line or CPU usage will go up when a mobile device on the same network like an iPad or iPhone's screen is turned on.
    Read full review

    Carbonite

    No answers on this topic

    Return on Investment

    Acronis

    • Peace of mind - knowing that if anything happens to our data, we can recover it.
    • File Versioning has saved us a few times - we can grab prior versions of a particular file if there is a problem.
    • Reasonably priced - there are more comprehensive backup solutions out there, but for online backup, this was the right product for the right price.
    Read full review

    Carbonite

    • Mozy is very affordable and pricing is very flexible and easy to add more space when needed. This allows us to only pay for what we need.
    • Having our critical files protected is the most important thing. The fact that it doesn't cost much for us to do that is just a bonus.
    Read full review

    Screenshots

    Add comparison