Acronis True Image vs. AppRiver from OpenText

Acronis Cyber Protect is great for any small/mid-sized business. The price point makes it attractive to all budgets >$100/year for 5 device deployments. Competitors offer less and charge more! Very happy with the suite of products, and renewals are simple and straightforward as well. I hope they don't change a thing!

Incentivized

AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.

Incentivized

• Delta backup makes backups super fast of larger files that do not change in its entirety (e.g. VM images, large PSD files)
• Easy to use (set it and forget it)
• Rescue media makes it easy to restore backups to different hardware and migrate to other work stations
• Lots of backup options on the Windows version of ATI

Incentivized

• Very useful daily quarantine list emailed to users.
• Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
• Multiple ways to filter emails (domain, email address, text, etc)
• Link protection is one of the newest options available and we absolutely love it!!

Incentivized

• Some features have actually become more complicated over the years. One that comes to mind is creating a backup plan that can execute daily to an external USB media that is changed daily (older versions would back up to the, for example, "F" drive regardless of which drive was attached - newer versions identify each drive uniquely, and a backup task created with a given external drive will fail due to the lack of media presence if the drive is replaced).
• Error messages could be less cryptic.
• Support turnaround time and live assistance could be faster.

Incentivized

• They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
• Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
• Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
• Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.

Incentivized

Protect my system from data loss and also can manage multiple devices via online cloud from any where and also can set Multifactor authentication for more secure login access. Archive any backup which will use less space and we can transfer it to any other space also so it is very easy as server admin to manage acronics utilities

Incentivized

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

Backups run fast and no significant performance issues other than the ones discussed previously.

Incentivized

Beyond a single instance, I haven't had to approach Acronis' support. I needed a new key following the death of my previous workstation, and they rapidly supplied it. I've heard from colleagues that they've quickly answered any questions that've been asked. If I need something, I'll generally frequent FAQ pages first, although Acronis actually has instructional videos to help users get started, which is forward-thinking. Great software that fills a vital niche for Windows systems.

Incentivized

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

IDrive is incredibly faster than Acronis on cloud backup. After Acronis' failures on cloud storage I moved to IDrive for peace of mind. IDrive can also do local backups, and either variant of system state, server, outlook, exchange, etc. It does not however have the ability to do a full image of a bitlocked machine like Acronis, so I'm continuing the local imaging with Acronis.

Incentivized

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.

Incentivized

The Windows version is generally reliable and only ran into one issue thus far. Restores are easy and there are many features. On MacOS, it's a completely different story. There is significant resource leakage related to the updater app that can bog down part of a CPU core continuously until it is disabled. The mobile backup feature also needs to be disabled via UNIX command line or CPU usage will go up when a mobile device on the same network like an iPad or iPhone's screen is turned on.

Incentivized

• Peace of mind - knowing that if anything happens to our data, we can recover it.
• File Versioning has saved us a few times - we can grab prior versions of a particular file if there is a problem.
• Reasonably priced - there are more comprehensive backup solutions out there, but for online backup, this was the right product for the right price.

Incentivized

• Efficiency, teams adapt quickly to changes or new business needs.
• Support gives us alternatives on how to establish new timings for new business lines on email.
• An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.

Incentivized