What users are saying about
122 Ratings
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Score 8.8 out of 101
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

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Likelihood to Recommend

Acronis True Image

After being hit with a virus we greatly improved our backup strategy and this has been a great help! Good, reliable backup of servers and workstations, great support, and easy to set up on servers. Recommend it a lot because it very easy to use and saves a lot of work time. Version 2019 has a very good user interface and is very intuitive.
valentine leamy profile photo

Zix

It has almost perfectly met our needs. A title company with 25 users that requires encrypted communication countless times daily. I am not sure that it would work as well for a small 2 user setup due to cost; I haven't checked that. I work with a small dental office that fits that scenario. There are many HIPAA solutions that match their use case, however.
Mike McCloskey profile photo

Pros

  • Good software to used for images operating systems; it supports Windows, Mac, etc.
  • This software can start booting from CD, DVD, USB or from your network.
  • The software has 30 days of free license (trial) to be able to do all the tests that you require.
  • Very easy tool to use, GUI is also user-friendly.
valentine leamy profile photo
  • One of the things that Zix does well is that it not only provides security to plain text it also makes sure attachments are in compliance as well
  • Being able to add many policies and include/exclude users on the back end provides great flexibility when managing many different types of users. Some of our users require more compliance than others so the ability to create an abundance of policies has been great
  • The integration with Exchange and Outlook for our users has been a positive experience. It took some time to create all the policies at the beginning but everything seems to be work great.
Kevin Ryan, MBA profile photo

Cons

  • I would like the price to be a little less, although I understand that it is a reasonable price.
  • While backing up the system image, the computer becomes a bit slow.
valentine leamy profile photo
  • Recipients outside of our organization have found that it is cumbersome to have to login to the zix portal to receive it.
  • When corresponding with a recipient back and forth, we have received feedback that not all the email recipients have received the email and it is not easy to trace the email.
  • Better logging of whether a recipient received and opened that email.
  • Easier way to delete a sent zix email/revoke that email.
Joel Segal profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Zix8.9
Based on 3 answers
It has almost perfectly surpassed all of our requirements, and interactions their people are a delight. We expect to continue using Zix to provide streamlined encrypted document delivery and for sensitive communications. It is also helpful that many lending institutions are standardized on the platform, making the high level of interaction that we have be as seamless as possible.
Mike McCloskey profile photo

Usability

No score
No answers yet
No answers on this topic
Zix7.9
Based on 95 answers
Overall, our end users just need to hit a button to send a secure email or have a keyword in the subject or body of the email to encrypt the email.
Joel Segal profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zix9.0
Based on 2 answers
Always there. Never down. Support has been fantastic (although I haven't used it more than a time or two)
Mike McCloskey profile photo

Performance

No score
No answers yet
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Zix9.0
Based on 2 answers
there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
Mike McCloskey profile photo

Support

No score
No answers yet
No answers on this topic
Zix9.0
Based on 2 answers
Firsly, there is rarely even a need for support.Secondly, it is readily avail (likely due the first item!) The calls are answered quickly be staff who are both knowledgeable and excellent communicators. I found that they seemed to actually care about my situation and in getting the maximum efficiency with the Zix platform, Also, they are fun.
Mike McCloskey profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Zix9.1
Based on 1 answer
The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
Mike McCloskey profile photo

Online Training

No score
No answers yet
No answers on this topic
Zix8.8
Based on 2 answers
Using the actual tools, with guided instructions made it very clear. The end user experience is completely intuitive. The management console is a bit creaky. Having clear instructions provided by the trainer, in addition to using the actual tools, made it work. I am informed that the management console is being streamlined in major overhaul.
Mike McCloskey profile photo

Implementation

No score
No answers yet
No answers on this topic
Zix9.0
Based on 2 answers
they do a really good job!
Mike McCloskey profile photo

Alternatives Considered

  • This is better than Ghost - lighter images and faster.
  • Acronis True Image is the best imaging software currently on the market.
  • Can restore computer failure within some minutes.
valentine leamy profile photo
Ease of use, cost, ease of implementation, and overall reputation of Zix in the security industry factored in and allowed me to have no qualms about choosing this product.
Joel Segal profile photo

Scalability

No score
No answers yet
No answers on this topic
Zix9.0
Based on 2 answers
It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
Mike McCloskey profile photo

Return on Investment

  • We have seen positive return on our investment from purchasing this software.
  • It's a life saver for us, especially since we have a lot of important data for internal clients at the organization.
valentine leamy profile photo
  • We did have some issues at first with attachment size, so our customers were very confused about the need for our two separate portals, but I have not heard any complaints since that was resolved.
Lindsey Payne profile photo

Pricing Details

Acronis True Image

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zix

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details