What users are saying about
53 Ratings
111 Ratings
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.4 out of 100
111 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Agile CRM
8.1
Customer data management / contact management
Act! CRM
Agile CRM
8.4
Workflow management
Act! CRM
Agile CRM
7.9
Territory management
Act! CRM
Agile CRM
7.9
Opportunity management
Act! CRM
Agile CRM
8.2
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Agile CRM
8.0
Contract management
Act! CRM
Agile CRM
8.1
Quote & order management
Act! CRM
Agile CRM
7.4
Interaction tracking
Act! CRM
Agile CRM
7.9
Channel / partner relationship management
Act! CRM
Agile CRM
9.3

Customer Service & Support

Act! CRM
Agile CRM
7.9
Case management
Act! CRM
Agile CRM
8.2
Call center management
Act! CRM
Agile CRM
7.7
Help desk management
Act! CRM
Agile CRM
7.7

Marketing Automation

Act! CRM
Agile CRM
7.9
Lead management
Act! CRM
Agile CRM
8.0
Email marketing
Act! CRM
Agile CRM
7.8

CRM Project Management

Act! CRM
Agile CRM
8.1
Task management
Act! CRM
Agile CRM
8.1
Billing and invoicing management
Act! CRM
Agile CRM
8.1
Reporting
Act! CRM
Agile CRM
8.0

CRM Reporting & Analytics

Act! CRM
Agile CRM
7.9
Forecasting
Act! CRM
Agile CRM
7.7
Pipeline visualization
Act! CRM
Agile CRM
8.0
Customizable reports
Act! CRM
Agile CRM
8.1

Customization

Act! CRM
Agile CRM
8.3
Custom fields
Act! CRM
Agile CRM
8.1
Custom objects
Act! CRM
Agile CRM
8.0
Scripting environment
Act! CRM
Agile CRM
8.0
API for custom integration
Act! CRM
Agile CRM
9.0

Security

Act! CRM
Agile CRM
8.4
Single sign-on capability
Act! CRM
Agile CRM
8.4
Role-based user permissions
Act! CRM
Agile CRM
8.5

Social CRM

Act! CRM
Agile CRM
7.7
Social data
Act! CRM
Agile CRM
7.6
Social engagement
Act! CRM
Agile CRM
7.7

Integrations with 3rd-party Software

Act! CRM
Agile CRM
7.7
Marketing automation
Act! CRM
Agile CRM
7.8
Compensation management
Act! CRM
Agile CRM
7.6

Platform

Act! CRM
Agile CRM
7.3
Mobile access
Act! CRM
Agile CRM
7.3

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Agile CRM

  • Helps us automate our sales and marketing process ensuring that its efficient and rewarding.
  • Fits perfectly in all organizations including even the small and medium-sized businesses (SMBs) allowing us to grow their portfolio.
  • Customer support is available and willing to help all users in using the platform effectively.
Martin Oliver | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Agile CRM

  • UI can be upgraded for a better UI experience.
  • Overall customer onboarding experience can be improved with deeper process flows covering all business use cases.
  • Integration with other reporting tools such as Tableau can be improved to give better reporting experience.
Rajat Sharma | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Agile CRM

Agile CRM 8.3
Based on 10 answers
I have been using different types of CRM's for the last few years and Agile is one of the best ones with robust features and pocket-friendly. It has all the required features any service-based or SAAS company required. It has everything that a startup needs at a low cost
Anonymous | TrustRadius Reviewer

Reliability and Availability

Act! CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 2 answers
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis | TrustRadius Reviewer

Performance

Act! CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 2 answers
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Agile CRM

Agile CRM 7.7
Based on 12 answers
The technical support of this software I liked a lot because whenever we need help to solve any problem or even to answer any questions about the software, Agile CRM's support was quick and efficient and guided us on the best solution to solve the problem. I admire and respect that a lot.
João Mauricio | TrustRadius Reviewer

Online Training

Act! CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Agile CRM

Agile CRM 10.0
Based on 3 answers
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis | TrustRadius Reviewer

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Agile CRM

It was able to do most of the functions needed but was the most cost-effective to get us started. If you are a new company and looking to get started with a CRM start here for a year or two and when you have the money you can pay for one of the bigger players. This platform will give you all you need to be successful. We have been using it for 2 years and we profited more each year.
Max Safier | TrustRadius Reviewer

Scalability

Act! CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Agile CRM

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agile CRM Editions & Modules

Edition
FreeFree1
Starter8.992
Regular29.992
Enterprise47.992
  1. for 10 users
  2. *per user per month
Additional Pricing Details
*pricing for 2 year plan.

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Agile CRM
7.7

Likelihood to Renew

Act! CRM
1.0
Agile CRM
10.0

Usability

Act! CRM
1.3
Agile CRM
8.3

Reliability and Availability

Act! CRM
Agile CRM
10.0

Performance

Act! CRM
Agile CRM
10.0

Support Rating

Act! CRM
5.2
Agile CRM
7.7

Online Training

Act! CRM
Agile CRM
10.0

Implementation Rating

Act! CRM
1.0
Agile CRM
10.0

Scalability

Act! CRM
Agile CRM
10.0

Add comparison