What users are saying about

Act! CRM vs Prophet CRM, by Avidian

Act! CRM
56 Ratings
Prophet CRM, by Avidian
11 Ratings

Act! CRM

56 Ratings
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Score 6 out of 100

Based on 56 reviews and ratings

Prophet CRM, by Avidian

11 Ratings
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Score 9 out of 100

Based on 11 reviews and ratings

Feature Set Ratings

  • Prophet CRM, by Avidian ranks higher in 2 feature sets: Sales Force Automation, CRM Reporting & Analytics

Sales Force Automation

6.4

Act! CRM

64%
7.7

Prophet CRM, by Avidian

77%
Act! CRM ranks higher in 6/9 features
Act! CRM ranks higher in 6/9 features

Customer data management / contact management

9.3
93%
3 Ratings
8.0
80%
1 Rating

Workflow management

7.5
75%
2 Ratings
8.0
80%
1 Rating

Territory management

8.5
85%
2 Ratings
7.0
70%
1 Rating

Opportunity management

8.3
83%
3 Ratings
7.0
70%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

3.6
36%
3 Ratings
8.0
80%
1 Rating

Quote & order management

4.0
40%
1 Rating
N/A
0 Ratings

Interaction tracking

7.0
70%
2 Ratings
N/A
0 Ratings

Channel / partner relationship management

3.0
30%
2 Ratings
N/A
0 Ratings

Contract management

N/A
0 Ratings
8.0
80%
1 Rating

Customer Service & Support

7.5

Act! CRM

75%

Prophet CRM, by Avidian

Feature Set Not Supported
N/A
Act! CRM ranks higher in 3/3 features
Act! CRM ranks higher in 3/3 features

Case management

5.4
54%
2 Ratings
N/A
0 Ratings

Call center management

9.0
90%
2 Ratings
N/A
0 Ratings

Help desk management

8.0
80%
1 Rating
N/A
0 Ratings

Marketing Automation

5.3

Act! CRM

53%

Prophet CRM, by Avidian

Feature Set Not Supported
N/A
Act! CRM ranks higher in 2/2 features
Act! CRM ranks higher in 2/2 features

Lead management

5.3
53%
3 Ratings
N/A
0 Ratings

Email marketing

5.3
53%
3 Ratings
N/A
0 Ratings

CRM Project Management

4.0

Act! CRM

40%

Prophet CRM, by Avidian

Feature Set Not Supported
N/A
Act! CRM ranks higher in 3/3 features
Act! CRM ranks higher in 3/3 features

Task management

8.0
80%
2 Ratings
N/A
0 Ratings

Billing and invoicing management

1.0
10%
1 Rating
N/A
0 Ratings

Reporting

3.0
30%
2 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

4.5

Act! CRM

45%
9.0

Prophet CRM, by Avidian

90%
Prophet CRM, by Avidian ranks higher in 3/3 features
Prophet CRM, by Avidian ranks higher in 3/3 features

Forecasting

4.0
40%
2 Ratings
9.0
90%
1 Rating

Pipeline visualization

4.0
40%
3 Ratings
9.0
90%
1 Rating

Customizable reports

5.5
55%
2 Ratings
9.0
90%
1 Rating

Customization

3.2

Act! CRM

32%

Prophet CRM, by Avidian

Feature Set Not Supported
N/A
Act! CRM ranks higher in 4/4 features
Act! CRM ranks higher in 4/4 features

Custom fields

7.3
73%
3 Ratings
N/A
0 Ratings

Custom objects

2.0
20%
2 Ratings
N/A
0 Ratings

Scripting environment

2.0
20%
1 Rating
N/A
0 Ratings

API for custom integration

1.5
15%
2 Ratings
N/A
0 Ratings

Security

8.0

Act! CRM

80%

Prophet CRM, by Avidian

Feature Set Not Supported
N/A
Act! CRM ranks higher in 2/2 features
Act! CRM ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
N/A
0 Ratings

Role-based user permissions

9.0
90%
2 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

4.0

Act! CRM

40%

Prophet CRM, by Avidian

Feature Set Not Supported
N/A
Act! CRM ranks higher in 1/1 features
Act! CRM ranks higher in 1/1 features

Marketing automation

4.0
40%
3 Ratings
N/A
0 Ratings

Platform

5.3

Act! CRM

53%

Prophet CRM, by Avidian

Feature Set Not Supported
N/A
Act! CRM ranks higher in 1/1 features
Act! CRM ranks higher in 1/1 features

Mobile access

5.3
53%
3 Ratings
N/A
0 Ratings

Attribute Ratings

  • Prophet CRM, by Avidian is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

5.3

Act! CRM

53%
18 Ratings
10.0

Prophet CRM, by Avidian

100%
1 Rating

Likelihood to Renew

1.0

Act! CRM

10%
2 Ratings

Prophet CRM, by Avidian

N/A
0 Ratings

Usability

6.1

Act! CRM

61%
7 Ratings
10.0

Prophet CRM, by Avidian

100%
1 Rating

Support Rating

4.0

Act! CRM

40%
15 Ratings
10.0

Prophet CRM, by Avidian

100%
1 Rating

Implementation Rating

1.0

Act! CRM

10%
3 Ratings

Prophet CRM, by Avidian

N/A
0 Ratings

Likelihood to Recommend

Act! CRM

Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.

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Laurence Sarner | TrustRadius Reviewer
Laurence Sarner
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Prophet CRM, by Avidian

If you are managing a lot of accounts, this is a huge asset.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Pros

Act! CRM

  • Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution.
  • Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be done by a nontechnical person.
  • User Interface: The tool is easy to get around in both the desktop (fat client) and (webclient) which both are quite similar in functionality.
  • Integration: The tool integrates with Word, Excel, and Outlook nicely. And, it integrates with Google Mail and Contacts. There is a nice selection of third party tools available for various needs like AddressGrabber which allows for easy input of contacts from various sources such as email signatures, webpages, etc.
  • Templates: I have enjoyed being able to store tons of various templates for letters which we use over and over for various communications like sales proposals, quotes, and nudging clients along the funnel and sales process.
  • Automation: SwiftPage ACT! has a small business automation engine which allows for reminders and workflow to be administered by the system. It's not as sophisticated as some enterprise workflow automation solutions but for the price it's an awesome addition.
  • Maintenance: Very rarely have a problem which needs to be dealt with and costs to upgrade are minimal at best. We hosted the system internally for the web client and implemented it ourselves initially but had upgrades subsequently done by a local partner simply due to time/cost scenario. In other words, less to have someone else do it.

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Anonymous | TrustRadius Reviewer
Verified User
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Prophet CRM, by Avidian

  • Integration into Microsoft programs.
  • Simplicity of use

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Cons

Act! CRM

  • Not intuitive to use. I will have to contact support for help if I haven't used some functions in a while.
  • It's near impossible to delete duplicates as they have to be deleted individually. This is a problem if you have more than 5000 contacts.
  • Reporting is difficult.

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Anonymous | TrustRadius Reviewer
Verified User
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Prophet CRM, by Avidian

  • Making it a simpler to add new opportunities.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$22 per month

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Prophet CRM, by Avidian

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$108 per year per user

Prophet CRM, by Avidian Editions & Modules

Edition
Prophet Core$1081
Contact Manager$3001
Sales CRM$6601
Enterprise$9001
  1. per year per user
Additional Pricing Details
—

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Prophet CRM, by Avidian

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 6.1
Based on 7 answers
Try printing reports with each record's notes section - really awful output that you are embarrassed to show anyone. Want to add a new record to a group, ACT will present another record for the group assignment. Want to work seamlessly with email? Forget it!

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Terry Kungel | TrustRadius Reviewer
Terry Kungel
View all 7 answers on this topic

Prophet CRM, by Avidian

Prophet CRM, by Avidian 10.0
Based on 1 answer
It is very easy to use.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Support Rating

Act! CRM

Act! CRM 4.0
Based on 15 answers
There has been an ongoing problem with Google synchronisation which no one seems to be bothered about fixing, even though it clearly states on the website that the software synchronises with Google. When the customer-facing support team are on the phone, they are brilliant, it's the back-end development support which is severely lacking.

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Mark Oborn | TrustRadius Reviewer
Mark Oborn
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Prophet CRM, by Avidian

Prophet CRM, by Avidian 10.0
Based on 1 answer
When there is a problem, they quickly resolve the issue.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.

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Terry Kungel | TrustRadius Reviewer
Terry Kungel
View all 3 answers on this topic

Prophet CRM, by Avidian

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day look and feel versus ACT!.

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Anonymous | TrustRadius Reviewer
Verified User
View all 18 answers on this topic

Prophet CRM, by Avidian

No answers on this topic

Return on Investment

Act! CRM

  • It's been easy to keep track of progress of goals with the software. This provides the opportunity to know what is working and what is not.
  • We have had to adjust a lot of things since the Virus issue took a foothold, but it is providing invaluable to make those adjustments.
  • Our ROI has increased at least 30%.

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John Hamel | TrustRadius Reviewer
John Hamel
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Prophet CRM, by Avidian

No answers on this topic

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