What users are saying about
53 Ratings
10 Ratings
53 Ratings
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Score 6.4 out of 100
10 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Claritysoft
8.6
Customer data management / contact management
Act! CRM
Claritysoft
9.3
Workflow management
Act! CRM
Claritysoft
9.0
Territory management
Act! CRM
Claritysoft
8.2
Opportunity management
Act! CRM
Claritysoft
8.8
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Claritysoft
8.5
Quote & order management
Act! CRM
Claritysoft
7.5
Interaction tracking
Act! CRM
Claritysoft
9.0
Channel / partner relationship management
Act! CRM
Claritysoft
8.2

Customer Service & Support

Act! CRM
Claritysoft
10.0
Help desk management
Act! CRM
Claritysoft
10.0

Marketing Automation

Act! CRM
Claritysoft
8.8
Lead management
Act! CRM
Claritysoft
8.8
Email marketing
Act! CRM
Claritysoft
8.8

CRM Project Management

Act! CRM
Claritysoft
9.2
Task management
Act! CRM
Claritysoft
10.0
Billing and invoicing management
Act! CRM
Claritysoft
9.0
Reporting
Act! CRM
Claritysoft
8.5

CRM Reporting & Analytics

Act! CRM
Claritysoft
9.3
Forecasting
Act! CRM
Claritysoft
9.0
Pipeline visualization
Act! CRM
Claritysoft
9.0
Customizable reports
Act! CRM
Claritysoft
10.0

Customization

Act! CRM
Claritysoft
8.8
Custom fields
Act! CRM
Claritysoft
8.7
Custom objects
Act! CRM
Claritysoft
8.3
API for custom integration
Act! CRM
Claritysoft
9.3

Security

Act! CRM
Claritysoft
9.0
Single sign-on capability
Act! CRM
Claritysoft
8.5
Role-based user permissions
Act! CRM
Claritysoft
9.5

Platform

Act! CRM
Claritysoft
6.5
Mobile access
Act! CRM
Claritysoft
6.5

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Claritysoft

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Claritysoft

No score
No answers yet
No answers on this topic

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Claritysoft

No score
No answers yet
No answers on this topic

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Claritysoft

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Claritysoft
8.3

Likelihood to Renew

Act! CRM
1.0
Claritysoft

Usability

Act! CRM
1.3
Claritysoft

Support Rating

Act! CRM
5.2
Claritysoft

Implementation Rating

Act! CRM
1.0
Claritysoft

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