What users are saying about
53 Ratings
53 Ratings
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Score 6.4 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Clear C2 C2CRM
9.3
Customer data management / contact management
Act! CRM
Clear C2 C2CRM
9.0
Workflow management
Act! CRM
Clear C2 C2CRM
9.6
Territory management
Act! CRM
Clear C2 C2CRM
8.7
Opportunity management
Act! CRM
Clear C2 C2CRM
9.4
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Clear C2 C2CRM
9.6
Contract management
Act! CRM
Clear C2 C2CRM
10.0
Quote & order management
Act! CRM
Clear C2 C2CRM
9.0
Interaction tracking
Act! CRM
Clear C2 C2CRM
9.0
Channel / partner relationship management
Act! CRM
Clear C2 C2CRM
9.0

Customer Service & Support

Act! CRM
Clear C2 C2CRM
9.6
Case management
Act! CRM
Clear C2 C2CRM
10.0
Call center management
Act! CRM
Clear C2 C2CRM
9.4
Help desk management
Act! CRM
Clear C2 C2CRM
9.4

Marketing Automation

Act! CRM
Clear C2 C2CRM
9.8
Lead management
Act! CRM
Clear C2 C2CRM
10.0
Email marketing
Act! CRM
Clear C2 C2CRM
9.6

CRM Project Management

Act! CRM
Clear C2 C2CRM
9.2
Task management
Act! CRM
Clear C2 C2CRM
9.4
Billing and invoicing management
Act! CRM
Clear C2 C2CRM
9.0
Reporting
Act! CRM
Clear C2 C2CRM
9.4

CRM Reporting & Analytics

Act! CRM
Clear C2 C2CRM
9.2
Forecasting
Act! CRM
Clear C2 C2CRM
9.6
Pipeline visualization
Act! CRM
Clear C2 C2CRM
9.0
Customizable reports
Act! CRM
Clear C2 C2CRM
9.0

Customization

Act! CRM
Clear C2 C2CRM
9.2
Custom fields
Act! CRM
Clear C2 C2CRM
9.4
Custom objects
Act! CRM
Clear C2 C2CRM
9.0
Scripting environment
Act! CRM
Clear C2 C2CRM
9.4
API for custom integration
Act! CRM
Clear C2 C2CRM
9.0

Security

Act! CRM
Clear C2 C2CRM
8.9
Single sign-on capability
Act! CRM
Clear C2 C2CRM
9.0
Role-based user permissions
Act! CRM
Clear C2 C2CRM
8.7

Social CRM

Act! CRM
Clear C2 C2CRM
9.5
Social data
Act! CRM
Clear C2 C2CRM
10.0
Social engagement
Act! CRM
Clear C2 C2CRM
9.0

Integrations with 3rd-party Software

Act! CRM
Clear C2 C2CRM
8.5
Marketing automation
Act! CRM
Clear C2 C2CRM
9.0
Compensation management
Act! CRM
Clear C2 C2CRM
8.0

Platform

Act! CRM
Clear C2 C2CRM
7.0
Mobile access
Act! CRM
Clear C2 C2CRM
7.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Clear C2 C2CRM
9.4

Likelihood to Renew

Act! CRM
1.0
Clear C2 C2CRM

Usability

Act! CRM
1.3
Clear C2 C2CRM
9.0

Support Rating

Act! CRM
5.2
Clear C2 C2CRM
9.0

Implementation Rating

Act! CRM
1.0
Clear C2 C2CRM

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