What users are saying about
58 Ratings
15 Ratings
58 Ratings
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Score 6.3 out of 100
15 Ratings
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Score 6.9 out of 100

Feature Set Ratings

    Sales Force Automation

    6.4

    Act! CRM

    64%

    Cloze

    Feature Set Not Supported
    N/A
    Act! CRM ranks higher in 8/8 features

    Customer data management / contact management

    9.4
    94%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Territory management

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.4
    84%
    3 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    3.5
    35%
    3 Ratings
    N/A
    0 Ratings

    Quote & order management

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    7.2
    72%
    2 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    2.8
    28%
    2 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.4

    Act! CRM

    74%

    Cloze

    Feature Set Not Supported
    N/A
    Act! CRM ranks higher in 3/3 features

    Case management

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Call center management

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Help desk management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    5.1

    Act! CRM

    51%

    Cloze

    Feature Set Not Supported
    N/A
    Act! CRM ranks higher in 2/2 features

    Lead management

    5.1
    51%
    3 Ratings
    N/A
    0 Ratings

    Email marketing

    5.1
    51%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    4.0

    Act! CRM

    40%

    Cloze

    Feature Set Not Supported
    N/A
    Act! CRM ranks higher in 3/3 features

    Task management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Reporting

    3.0
    30%
    2 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    4.5

    Act! CRM

    45%

    Cloze

    Feature Set Not Supported
    N/A
    Act! CRM ranks higher in 3/3 features

    Forecasting

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    4.1
    41%
    3 Ratings
    N/A
    0 Ratings

    Customizable reports

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Customization

    3.2

    Act! CRM

    32%

    Cloze

    Feature Set Not Supported
    N/A
    Act! CRM ranks higher in 4/4 features

    Custom fields

    7.4
    74%
    3 Ratings
    N/A
    0 Ratings

    Custom objects

    2.0
    20%
    2 Ratings
    N/A
    0 Ratings

    Scripting environment

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    API for custom integration

    1.5
    15%
    2 Ratings
    N/A
    0 Ratings

    Security

    8.0

    Act! CRM

    80%

    Cloze

    Feature Set Not Supported
    N/A
    Act! CRM ranks higher in 2/2 features

    Single sign-on capability

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    3.8

    Act! CRM

    38%

    Cloze

    Feature Set Not Supported
    N/A
    Act! CRM ranks higher in 1/1 features

    Marketing automation

    3.8
    38%
    3 Ratings
    N/A
    0 Ratings

    Platform

    5.1

    Act! CRM

    51%

    Cloze

    Feature Set Not Supported
    N/A
    Act! CRM ranks higher in 1/1 features

    Mobile access

    5.1
    51%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Act! CRM is rated higher in 1 area: Likelihood to Recommend
    • Cloze is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    5.3

    Act! CRM

    53%
    18 Ratings
    4.6

    Cloze

    46%
    4 Ratings

    Likelihood to Renew

    1.0

    Act! CRM

    10%
    2 Ratings

    Cloze

    N/A
    0 Ratings

    Usability

    6.7

    Act! CRM

    67%
    7 Ratings

    Cloze

    N/A
    0 Ratings

    Support Rating

    3.9

    Act! CRM

    39%
    15 Ratings
    8.0

    Cloze

    80%
    1 Rating

    Implementation Rating

    1.0

    Act! CRM

    10%
    3 Ratings

    Cloze

    N/A
    0 Ratings

    Likelihood to Recommend

    ACT! LLC

    Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.
    Read full review

    Cloze, Inc.

    It's ok for personal use but for business use, it is begging to become a terrible system. We used it for 5 years and after that, we have decided to move to a different system, upon export of the information we started looking at and our database of contacts was so messed up with contacts merged together that don't belong together. So as our database was so corrupted we had to start over with new contact lists and rebuild everything again. I would not recommend this software unless you have your own IT department that can fix things themselves.
    Read full review

    Pros

    ACT! LLC

    • Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution.
    • Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be done by a nontechnical person.
    • User Interface: The tool is easy to get around in both the desktop (fat client) and (webclient) which both are quite similar in functionality.
    • Integration: The tool integrates with Word, Excel, and Outlook nicely. And, it integrates with Google Mail and Contacts. There is a nice selection of third party tools available for various needs like AddressGrabber which allows for easy input of contacts from various sources such as email signatures, webpages, etc.
    • Templates: I have enjoyed being able to store tons of various templates for letters which we use over and over for various communications like sales proposals, quotes, and nudging clients along the funnel and sales process.
    • Automation: SwiftPage ACT! has a small business automation engine which allows for reminders and workflow to be administered by the system. It's not as sophisticated as some enterprise workflow automation solutions but for the price it's an awesome addition.
    • Maintenance: Very rarely have a problem which needs to be dealt with and costs to upgrade are minimal at best. We hosted the system internally for the web client and implemented it ourselves initially but had upgrades subsequently done by a local partner simply due to time/cost scenario. In other words, less to have someone else do it.
    Read full review

    Cloze, Inc.

    • Contact management
    • Contact enrichment
    • Email management
    Read full review

    Cons

    ACT! LLC

    • Not intuitive to use. I will have to contact support for help if I haven't used some functions in a while.
    • It's near impossible to delete duplicates as they have to be deleted individually. This is a problem if you have more than 5000 contacts.
    • Reporting is difficult.
    Read full review

    Cloze, Inc.

    • Not good as a comprehensive project management tool.
    Read full review

    Pricing Details

    Act! CRM

    Starting Price

    $22 per month

    Editions & Modules

    Act! CRM editions and modules pricing
    EditionModules
    Essentials$221
    Standard$402
    Expert$553
    Act! Premium - Basic$37.504
    Select - Extra Features$795
    Complete - Extra Features$1996
    Advanced - Extra Features$3997

    Footnotes

    1. per user, per month
    2. per user, per month
    3. per user, per month
    4. per user, per month (billed annually)
    5. per user, per month (billed annually)
    6. per user, per month (billed annually)
    7. per user, per month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    For SaaS version, discount available for annual subscription.

    Cloze

    Starting Price

    $17 per month billed annually

    Editions & Modules

    Cloze editions and modules pricing
    EditionModules
    Pro$171
    Silver$212
    Gold$293
    Platinum$424

    Footnotes

    1. per month billed annually
    2. per month billed annually
    3. per month billed annually
    4. per month billed annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    ACT! LLC

    There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
    Read full review

    Cloze, Inc.

    No answers on this topic

    Usability

    ACT! LLC

    Try printing reports with each record's notes section - really awful output that you are embarrassed to show anyone. Want to add a new record to a group, ACT will present another record for the group assignment. Want to work seamlessly with email? Forget it!
    Read full review

    Cloze, Inc.

    No answers on this topic

    Support Rating

    ACT! LLC

    There has been an ongoing problem with Google synchronisation which no one seems to be bothered about fixing, even though it clearly states on the website that the software synchronises with Google. When the customer-facing support team are on the phone, they are brilliant, it's the back-end development support which is severely lacking.
    Read full review

    Cloze, Inc.

    The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.
    Read full review

    Implementation Rating

    ACT! LLC

    Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
    Read full review

    Cloze, Inc.

    No answers on this topic

    Alternatives Considered

    ACT! LLC

    ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day look and feel versus ACT!.
    Read full review

    Cloze, Inc.

    They don't, they say they are a personal contact manager but I believe they are wanting large companies that have their own IT Departments as they don't really offer that good of support in my opinion and they do not have phone support. I wouldn't recommend this software to anyone for personal or business.
    Read full review

    Return on Investment

    ACT! LLC

    • It's been easy to keep track of progress of goals with the software. This provides the opportunity to know what is working and what is not.
    • We have had to adjust a lot of things since the Virus issue took a foothold, but it is providing invaluable to make those adjustments.
    • Our ROI has increased at least 30%.
    Read full review

    Cloze, Inc.

    • Easy to enrich the information related to a specific contact in an automated way
    • Knowing when recipients receive and read their emails
    • Save time building the CRM
    Read full review

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