What users are saying about
53 Ratings
5 Ratings
53 Ratings
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Score 6.4 out of 100
5 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Korero

Korero would be the best choice for freelance professionals, small and medium size companies, in my opinion.It is also a great platform for those who are looking for ATS and CRM together at an affordable price.For a one man company it becomes expensive to buy software and manage relationships and recruitment process online and in that scenario Korero platform comes handy with its offerings and price. Its relatively new in the market so I would say they can bring more add-ons with time but for now I feel it has a lot of potential to support the recruiters like me and many other businesses.
Jagdeep Kaur | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Korero
8.2
Customer data management / contact management
Act! CRM
Korero
8.2
Workflow management
Act! CRM
Korero
8.1
Opportunity management
Act! CRM
Korero
8.4
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Korero
9.1
Quote & order management
Act! CRM
Korero
7.1
Channel / partner relationship management
Act! CRM
Korero
8.2

Customer Service & Support

Act! CRM
Korero
7.5
Case management
Act! CRM
Korero
8.1
Help desk management
Act! CRM
Korero
7.0

Marketing Automation

Act! CRM
Korero
7.8
Lead management
Act! CRM
Korero
7.9
Email marketing
Act! CRM
Korero
7.7

CRM Project Management

Act! CRM
Korero
8.3
Task management
Act! CRM
Korero
8.6
Billing and invoicing management
Act! CRM
Korero
8.1
Reporting
Act! CRM
Korero
8.1

CRM Reporting & Analytics

Act! CRM
Korero
8.5
Pipeline visualization
Act! CRM
Korero
8.5

Customization

Act! CRM
Korero
8.1
Custom fields
Act! CRM
Korero
7.3
Scripting environment
Act! CRM
Korero
8.6
API for custom integration
Act! CRM
Korero
8.2

Social CRM

Act! CRM
Korero
6.4
Social data
Act! CRM
Korero
6.4

Platform

Act! CRM
Korero
8.1
Mobile access
Act! CRM
Korero
8.1

Security

Act! CRM
Korero
8.5
Role-based user permissions
Act! CRM
Korero
8.5

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Korero

  • User friendly
  • Great support
  • Very affordable
  • Simple to use
Anonymous | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Korero

  • UI and UX
  • They provide good support but it can be improved
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Korero

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.4
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Korero

Korero 8.5
Based on 3 answers
I’m pretty happy with Korero as it gives me an easy to use interface and a holistic view for my sales and recruitment requirements.It helps me keep a tab on various open opportunities and ones in the pipeline. At this point of time, my business requirements are well met.
Jagdeep Kaur | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Korero

Korero 7.9
Based on 3 answers
The support team is open for discussions and to look into to improve the system that is suits for us. If needed they are always available and they solve problems very fast. They give us the feeling that we are important for them. They don’t charge extra for any small questions. The support is very friendly.
Anonymous | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Korero

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Korero

Price point is a great advantage as it combines ATS and CRM .Easy to navigate and the best part is if I feel something is missing and needs improvement, I leave feedback and the company acts upon it. The support team is very responsive and my work has never been hindered.
Jagdeep Kaur | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Korero

  • Increased sales' achievements by considerable number
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Korero

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0.00

Korero Editions & Modules

Edition
Basic$10.001
Professional$22.001
  1. Per User
Additional Pricing Details
Pricing is computed on a monthly basis, exclusive of VAT and minimum time is 1 month.

Rating Summary

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