What users are saying about
53 Ratings
102 Ratings
53 Ratings
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Score 6.4 out of 100
102 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
NetSuite CRM
8.1
Customer data management / contact management
Act! CRM
NetSuite CRM
8.9
Workflow management
Act! CRM
NetSuite CRM
8.0
Territory management
Act! CRM
NetSuite CRM
8.3
Opportunity management
Act! CRM
NetSuite CRM
8.7
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
NetSuite CRM
6.4
Contract management
Act! CRM
NetSuite CRM
7.6
Quote & order management
Act! CRM
NetSuite CRM
8.4
Interaction tracking
Act! CRM
NetSuite CRM
9.0
Channel / partner relationship management
Act! CRM
NetSuite CRM
7.7

Customer Service & Support

Act! CRM
NetSuite CRM
7.5
Case management
Act! CRM
NetSuite CRM
7.7
Call center management
Act! CRM
NetSuite CRM
7.0
Help desk management
Act! CRM
NetSuite CRM
7.7

Marketing Automation

Act! CRM
NetSuite CRM
9.0
Lead management
Act! CRM
NetSuite CRM
8.5
Email marketing
Act! CRM
NetSuite CRM
9.5

CRM Project Management

Act! CRM
NetSuite CRM
8.1
Task management
Act! CRM
NetSuite CRM
7.1
Billing and invoicing management
Act! CRM
NetSuite CRM
8.1
Reporting
Act! CRM
NetSuite CRM
9.0

CRM Reporting & Analytics

Act! CRM
NetSuite CRM
8.0
Forecasting
Act! CRM
NetSuite CRM
8.0
Pipeline visualization
Act! CRM
NetSuite CRM
7.7
Customizable reports
Act! CRM
NetSuite CRM
8.4

Customization

Act! CRM
NetSuite CRM
7.9
Custom fields
Act! CRM
NetSuite CRM
9.0
Custom objects
Act! CRM
NetSuite CRM
9.0
Scripting environment
Act! CRM
NetSuite CRM
7.0
API for custom integration
Act! CRM
NetSuite CRM
6.5

Security

Act! CRM
NetSuite CRM
8.3
Single sign-on capability
Act! CRM
NetSuite CRM
7.8
Role-based user permissions
Act! CRM
NetSuite CRM
8.7

Social CRM

Act! CRM
NetSuite CRM
8.3
Social data
Act! CRM
NetSuite CRM
8.0
Social engagement
Act! CRM
NetSuite CRM
8.5

Integrations with 3rd-party Software

Act! CRM
NetSuite CRM
7.3
Marketing automation
Act! CRM
NetSuite CRM
7.5
Compensation management
Act! CRM
NetSuite CRM
7.0

Platform

Act! CRM
NetSuite CRM
9.0
Mobile access
Act! CRM
NetSuite CRM
9.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 8.4
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.8
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

Act! CRM

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
NetSuite CRM
8.6

Likelihood to Renew

Act! CRM
1.0
NetSuite CRM
6.5

Usability

Act! CRM
1.3
NetSuite CRM
8.4

Support Rating

Act! CRM
5.2
NetSuite CRM
6.8

Online Training

Act! CRM
NetSuite CRM
6.7

Implementation Rating

Act! CRM
1.0
NetSuite CRM
5.9

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