What users are saying about
53 Ratings
14 Ratings
53 Ratings
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Score 6.4 out of 100
14 Ratings
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Score 7 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

PipelineDeals

If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
PipelineDeals
6.9
Customer data management / contact management
Act! CRM
PipelineDeals
8.0
Workflow management
Act! CRM
PipelineDeals
8.0
Territory management
Act! CRM
PipelineDeals
7.0
Opportunity management
Act! CRM
PipelineDeals
8.0
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
PipelineDeals
4.0
Contract management
Act! CRM
PipelineDeals
5.0
Quote & order management
Act! CRM
PipelineDeals
6.0
Interaction tracking
Act! CRM
PipelineDeals
9.0
Channel / partner relationship management
Act! CRM
PipelineDeals
7.0

Customer Service & Support

Act! CRM
PipelineDeals
7.8
Case management
Act! CRM
PipelineDeals
7.0
Call center management
Act! CRM
PipelineDeals
8.2
Help desk management
Act! CRM
PipelineDeals
8.2

Marketing Automation

Act! CRM
PipelineDeals
5.0
Lead management
Act! CRM
PipelineDeals
8.0
Email marketing
Act! CRM
PipelineDeals
2.0

CRM Project Management

Act! CRM
PipelineDeals
4.5
Task management
Act! CRM
PipelineDeals
3.0
Billing and invoicing management
Act! CRM
PipelineDeals
5.5
Reporting
Act! CRM
PipelineDeals
5.0

CRM Reporting & Analytics

Act! CRM
PipelineDeals
6.7
Forecasting
Act! CRM
PipelineDeals
8.0
Pipeline visualization
Act! CRM
PipelineDeals
5.0
Customizable reports
Act! CRM
PipelineDeals
7.0

Customization

Act! CRM
PipelineDeals
9.5
Custom fields
Act! CRM
PipelineDeals
10.0
Custom objects
Act! CRM
PipelineDeals
10.0
Scripting environment
Act! CRM
PipelineDeals
8.2
API for custom integration
Act! CRM
PipelineDeals
10.0

Security

Act! CRM
PipelineDeals
6.0
Single sign-on capability
Act! CRM
PipelineDeals
6.0
Role-based user permissions
Act! CRM
PipelineDeals
6.0

Social CRM

Act! CRM
PipelineDeals
8.1
Social data
Act! CRM
PipelineDeals
8.1
Social engagement
Act! CRM
PipelineDeals
8.2

Integrations with 3rd-party Software

Act! CRM
PipelineDeals
4.6
Marketing automation
Act! CRM
PipelineDeals
2.0
Compensation management
Act! CRM
PipelineDeals
7.3

Platform

Act! CRM
PipelineDeals
8.0
Mobile access
Act! CRM
PipelineDeals
8.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

PipelineDeals

  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Jason Montoya | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

PipelineDeals

  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

PipelineDeals

PipelineDeals 7.0
Based on 1 answer
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Brian Welk | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

PipelineDeals

PipelineDeals 9.0
Based on 1 answer
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Anonymous | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

PipelineDeals

PipelineDeals 8.0
Based on 1 answer
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Anonymous | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

PipelineDeals

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

PipelineDeals

The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Jeffrey Schneider | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

PipelineDeals

  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Jeffrey Schneider | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

PipelineDeals

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

PipelineDeals Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
PipelineDeals
7.0

Likelihood to Renew

Act! CRM
1.0
PipelineDeals
7.0

Usability

Act! CRM
1.3
PipelineDeals
9.0

Support Rating

Act! CRM
5.2
PipelineDeals
8.0

Implementation Rating

Act! CRM
1.0
PipelineDeals

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