What users are saying about
53 Ratings
53 Ratings
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Score 6.4 out of 100
2 Ratings
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Score 4 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Talisma Social CRM
5.6
Customer data management / contact management
Act! CRM
Talisma Social CRM
8.0
Workflow management
Act! CRM
Talisma Social CRM
6.0
Territory management
Act! CRM
Talisma Social CRM
6.0
Opportunity management
Act! CRM
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Talisma Social CRM
3.0
Contract management
Act! CRM
Talisma Social CRM
4.0
Quote & order management
Act! CRM
Talisma Social CRM
5.0
Interaction tracking
Act! CRM
Talisma Social CRM
9.0
Channel / partner relationship management
Act! CRM
Talisma Social CRM
5.0

Customer Service & Support

Act! CRM
Talisma Social CRM
4.7
Case management
Act! CRM
Talisma Social CRM
3.0
Call center management
Act! CRM
Talisma Social CRM
5.0
Help desk management
Act! CRM
Talisma Social CRM
6.0

Marketing Automation

Act! CRM
Talisma Social CRM
4.0
Lead management
Act! CRM
Talisma Social CRM
5.0
Email marketing
Act! CRM
Talisma Social CRM
3.0

CRM Project Management

Act! CRM
Talisma Social CRM
6.0
Task management
Act! CRM
Talisma Social CRM
7.0
Billing and invoicing management
Act! CRM
Talisma Social CRM
4.0
Reporting
Act! CRM
Talisma Social CRM
7.0

CRM Reporting & Analytics

Act! CRM
Talisma Social CRM
5.7
Forecasting
Act! CRM
Talisma Social CRM
5.0
Pipeline visualization
Act! CRM
Talisma Social CRM
3.0
Customizable reports
Act! CRM
Talisma Social CRM
9.0

Customization

Act! CRM
Talisma Social CRM
6.3
Custom fields
Act! CRM
Talisma Social CRM
9.0
Custom objects
Act! CRM
Talisma Social CRM
8.0
Scripting environment
Act! CRM
Talisma Social CRM
3.0
API for custom integration
Act! CRM
Talisma Social CRM
5.0

Security

Act! CRM
Talisma Social CRM
5.5
Single sign-on capability
Act! CRM
Talisma Social CRM
2.0
Role-based user permissions
Act! CRM
Talisma Social CRM
9.0

Social CRM

Act! CRM
Talisma Social CRM
4.0
Social data
Act! CRM
Talisma Social CRM
5.0
Social engagement
Act! CRM
Talisma Social CRM
3.0

Integrations with 3rd-party Software

Act! CRM
Talisma Social CRM
3.5
Marketing automation
Act! CRM
Talisma Social CRM
4.0
Compensation management
Act! CRM
Talisma Social CRM
3.0

Platform

Act! CRM
Talisma Social CRM
4.0
Mobile access
Act! CRM
Talisma Social CRM
4.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.4
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talisma Social CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Talisma Social CRM
4.0

Likelihood to Renew

Act! CRM
1.0
Talisma Social CRM

Usability

Act! CRM
1.4
Talisma Social CRM

Support Rating

Act! CRM
5.2
Talisma Social CRM

Implementation Rating

Act! CRM
1.0
Talisma Social CRM

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