What users are saying about
53 Ratings
53 Ratings
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Score 6.4 out of 100
7 Ratings
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Score 4 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Tour de Force CRM
6.4
Customer data management / contact management
Act! CRM
Tour de Force CRM
10.0
Territory management
Act! CRM
Tour de Force CRM
10.0
Opportunity management
Act! CRM
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Tour de Force CRM
1.0
Quote & order management
Act! CRM
Tour de Force CRM
5.0
Interaction tracking
Act! CRM
Tour de Force CRM
7.0
Channel / partner relationship management
Act! CRM
Tour de Force CRM
2.0

Customer Service & Support

Act! CRM
Tour de Force CRM
5.5
Case management
Act! CRM
Tour de Force CRM
8.0
Help desk management
Act! CRM
Tour de Force CRM
3.0

Marketing Automation

Act! CRM
Tour de Force CRM
4.0
Lead management
Act! CRM
Tour de Force CRM
7.0
Email marketing
Act! CRM
Tour de Force CRM
1.0

CRM Project Management

Act! CRM
Tour de Force CRM
3.7
Task management
Act! CRM
Tour de Force CRM
1.0
Billing and invoicing management
Act! CRM
Tour de Force CRM
7.0
Reporting
Act! CRM
Tour de Force CRM
3.0

CRM Reporting & Analytics

Act! CRM
Tour de Force CRM
8.0
Forecasting
Act! CRM
Tour de Force CRM
8.0
Pipeline visualization
Act! CRM
Tour de Force CRM
8.0
Customizable reports
Act! CRM
Tour de Force CRM
8.0

Customization

Act! CRM
Tour de Force CRM
6.0
Custom fields
Act! CRM
Tour de Force CRM
6.0
API for custom integration
Act! CRM
Tour de Force CRM
6.0

Security

Act! CRM
Tour de Force CRM
9.5
Single sign-on capability
Act! CRM
Tour de Force CRM
10.0
Role-based user permissions
Act! CRM
Tour de Force CRM
9.0

Integrations with 3rd-party Software

Act! CRM
Tour de Force CRM
3.0
Marketing automation
Act! CRM
Tour de Force CRM
3.0

Platform

Act! CRM
Tour de Force CRM
8.0
Mobile access
Act! CRM
Tour de Force CRM
8.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Tour de Force CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Tour de Force CRM
7.0

Likelihood to Renew

Act! CRM
1.0
Tour de Force CRM

Usability

Act! CRM
1.3
Tour de Force CRM

Support Rating

Act! CRM
5.2
Tour de Force CRM

Implementation Rating

Act! CRM
1.0
Tour de Force CRM

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