What users are saying about
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365 Ratings

Act-On

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365 Ratings
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Score 7.5 out of 101
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Score 7 out of 101

Likelihood to Recommend

Act-On

Act-On is well suited for your business if you have a lot of contacts and are averse to the pay by the contact model of competing marketing automation software. Act-On charges by emails sent, not by how many contacts are in the database, so it makes it a great place to store everything, even if you aren't engaging with some of those contacts
Kyle Moloo profile photo

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan profile photo

Feature Rating Comparison

Email & Online Marketing

Act-On
7.6
Contactability
WYSIWYG email editor
Act-On
7.3
Contactability
Dynamic content
Act-On
6.9
Contactability
Ability to test dynamic content
Act-On
6.9
Contactability
Landing pages
Act-On
7.4
Contactability
A/B testing
Act-On
7.2
Contactability
Mobile optimization
Act-On
7.9
Contactability
Email deliverability
Act-On
7.9
Contactability
List management
Act-On
8.2
Contactability
Triggered drip sequences
Act-On
8.3
Contactability

Lead Management

Act-On
7.7
Contactability
Lead nurturing
Act-On
8.1
Contactability
Lead scoring and grading
Act-On
8.0
Contactability
Data quality management
Act-On
7.0
Contactability
Automated sales alerts and tasks
Act-On
7.7
Contactability

Campaign Management

Act-On
7.5
Contactability
Calendaring
Act-On
6.8
Contactability
Event/webinar marketing
Act-On
8.2
Contactability

Social Media Marketing

Act-On
6.5
Contactability
Social sharing and campaigns
Act-On
6.7
Contactability
Social profile integration
Act-On
6.3
Contactability

Reporting & Analytics

Act-On
6.7
Contactability
Dashboards
Act-On
6.8
Contactability
Standard reports
Act-On
7.1
Contactability
Custom reports
Act-On
6.2
Contactability

Platform & Infrastructure

Act-On
7.8
Contactability
API
Act-On
7.1
Contactability
Role-based workflow & approvals
Act-On
7.6
Contactability
Customizability
Act-On
7.1
Contactability
Integration with Salesforce.com
Act-On
8.3
Contactability
Integration with Microsoft Dynamics CRM
Act-On
8.1
Contactability
Integration with SugarCRM
Act-On
8.7
Contactability

Sales Force Automation

Act-On
Contactability
6.3
Customer data management / contact management
Act-On
Contactability
6.0
Workflow management
Act-On
Contactability
7.0
Territory management
Act-On
Contactability
7.0
Opportunity management
Act-On
Contactability
7.0
Integration with email client (e.g., Outlook or Gmail)
Act-On
Contactability
6.0
Contract management
Act-On
Contactability
5.0
Quote & order management
Act-On
Contactability
6.0
Interaction tracking
Act-On
Contactability
7.0
Channel / partner relationship management
Act-On
Contactability
6.0

Customer Service & Support

Act-On
Contactability
4.3
Case management
Act-On
Contactability
4.0
Call center management
Act-On
Contactability
5.0
Help desk management
Act-On
Contactability
4.0

Marketing Automation

Act-On
Contactability
6.0
Lead management
Act-On
Contactability
6.0
Email marketing
Act-On
Contactability
6.0

CRM Project Management

Act-On
Contactability
6.7
Task management
Act-On
Contactability
6.0
Billing and invoicing management
Act-On
Contactability
7.0
Reporting
Act-On
Contactability
7.0

CRM Reporting & Analytics

Act-On
Contactability
6.3
Forecasting
Act-On
Contactability
6.0
Pipeline visualization
Act-On
Contactability
7.0
Customizable reports
Act-On
Contactability
6.0

Customization

Act-On
Contactability
7.0
Custom fields
Act-On
Contactability
7.0
Custom objects
Act-On
Contactability
8.0
Scripting environment
Act-On
Contactability
6.0

Security

Act-On
Contactability
6.5
Single sign-on capability
Act-On
Contactability
7.0
Role-based user permissions
Act-On
Contactability
6.0

Social CRM

Act-On
Contactability
7.0
Social data
Act-On
Contactability
6.0
Social engagement
Act-On
Contactability
8.0

Integrations with 3rd-party Software

Act-On
Contactability
7.0
Marketing automation
Act-On
Contactability
6.0
Compensation management
Act-On
Contactability
8.0

Platform

Act-On
Contactability
6.0
Mobile access
Act-On
Contactability
6.0

Pros

Act-On

  • Act-On's customer service is exceptional, they are quick and thorough when you are needing help. For example, we could not figure out how to automate a birthday date for our birthday campaign and the representative was able to walk through the process with myself and another team member. This is a strength of Act-On because many other companies do not have customer services that will speak with you, they direct you to blogs or informational sessions.
  • The landing pages that Act-On has created for use on the web is exceptional. The formatting is very user-friendly and the templates are great to navigate. The landing pages allow you to make the page fit whatever campaign or reason you are in need of. This is a strength of Act-On because the landing pages resolve the issue of having to create actual web pages.
  • The spam feature of Act-On's emails is a great add on. This feature allows you to test how the spam alerts are triggered in your email and how you can fix it. This has helped many emails be developed in a way so that they reach many more people than they would have without this feature. many other programs do not have this feature.
Danielle Armour profile photo

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan profile photo

Cons

Act-On

  • Landing Page Design. The drag and drop builder is OK. But it feels very limited for someone who has a good knowledge of HTML, CSS, Javascript, etc. Inevitably, there will be something that you simply can't do in Act-On that you could do in a standard web design environment.
  • No Server Side Scripts. There isn't any way to retrieve data in your lists and add it to a landing page. Basically, you can't use any data stored in an Act-On list and add it to a landing page.
  • It's limited. There is simply some data you can't pull from Act-On and into a 3rd Party Reporting app.
Dave Moll profile photo

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan profile photo

Likelihood to Renew

Act-On

Act-On 8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Damian Leslie profile photo

Contactability

No score
No answers yet
No answers on this topic

Usability

Act-On

Act-On 9.1
Based on 32 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral profile photo

Contactability

No score
No answers yet
No answers on this topic

Reliability and Availability

Act-On

Act-On 9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate profile photo

Contactability

No score
No answers yet
No answers on this topic

Performance

Act-On

Act-On 8.2
Based on 13 answers
It takes a few minutes to sync with Salesforce (SFDC) but other than that its pretty fast and I have not noticed a large lag at any point thus far.
Vinny Poliseno profile photo

Contactability

No score
No answers yet
No answers on this topic

Support

Act-On

Act-On 7.3
Based on 39 answers
Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
Harold Klaassen profile photo

Contactability

No score
No answers yet
No answers on this topic

In-Person Training

Act-On

Act-On 8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno profile photo

Contactability

No score
No answers yet
No answers on this topic

Online Training

Act-On

Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz profile photo

Contactability

No score
No answers yet
No answers on this topic

Implementation

Act-On

Act-On 8.6
Based on 22 answers
What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
Prabal Roy profile photo

Contactability

No score
No answers yet
No answers on this topic

Alternatives Considered

Act-On

HubSpot's pricing tiers are much cheaper in some cases, and they provide some of the tools that are included with Act-On Software's premium tiers. I believe Act-On has more versatility in tracking conversion and other rates out-of-the-box compared HubSpot, which is why we chose Act-On for our production metrics and have continued using their products.
Fedor Paretsky profile photo

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan profile photo

Return on Investment

Act-On

  • Increased employee efficiency for sure, I am able to churn out so many more emails than if I did it manually.
  • Better customer service - we honor opt-outs and unsubscribes automatically, ensuring that our prospects do not receive any more emails than they want.
  • ROI - the ability to schedule emails and plan ahead helps us stay on top of our marketing calendar and produce more marketing messages, leading to more sales. Well worth the investment.
Paloma Nazar profile photo

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan profile photo

Pricing Details

Act-On

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Act-On Editions & Modules

Edition
Professional$9001
Enterprise$2,0002
  1. per month (starts at 2,500 active contacts)
  2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactability Editions & Modules

Additional Pricing Details

Add comparison