What users are saying about
Top Rated
374 Ratings
2 Ratings
Top Rated
374 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Act-On

Act-On is well suited for your business if you have a lot of contacts and are averse to the pay by the contact model of competing marketing automation software. Act-On charges by emails sent, not by how many contacts are in the database, so it makes it a great place to store everything, even if you aren't engaging with some of those contacts
Kyle Moloo | TrustRadius Reviewer

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Act-On
7.7
ConvergeHub
WYSIWYG email editor
Act-On
7.4
ConvergeHub
Dynamic content
Act-On
6.9
ConvergeHub
Ability to test dynamic content
Act-On
7.1
ConvergeHub
Landing pages
Act-On
7.5
ConvergeHub
A/B testing
Act-On
7.3
ConvergeHub
Mobile optimization
Act-On
8.2
ConvergeHub
Email deliverability reporting
Act-On
8.1
ConvergeHub
List management
Act-On
8.5
ConvergeHub
Triggered drip sequences
Act-On
8.2
ConvergeHub

Lead Management

Act-On
7.8
ConvergeHub
Lead nurturing
Act-On
8.3
ConvergeHub
Lead scoring and grading
Act-On
8.1
ConvergeHub
Data quality management
Act-On
7.1
ConvergeHub
Automated sales alerts and tasks
Act-On
7.6
ConvergeHub

Campaign Management

Act-On
7.5
ConvergeHub
Calendaring
Act-On
6.8
ConvergeHub
Event/webinar marketing
Act-On
8.2
ConvergeHub

Social Media Marketing

Act-On
6.2
ConvergeHub
Social sharing and campaigns
Act-On
6.4
ConvergeHub
Social profile integration
Act-On
5.9
ConvergeHub

Reporting & Analytics

Act-On
7.0
ConvergeHub
Dashboards
Act-On
7.2
ConvergeHub
Standard reports
Act-On
7.4
ConvergeHub
Custom reports
Act-On
6.3
ConvergeHub

Platform & Infrastructure

Act-On
7.9
ConvergeHub
API
Act-On
6.9
ConvergeHub
Role-based workflow & approvals
Act-On
7.6
ConvergeHub
Customizability
Act-On
7.1
ConvergeHub
Integration with Salesforce.com
Act-On
8.3
ConvergeHub
Integration with Microsoft Dynamics CRM
Act-On
8.4
ConvergeHub
Integration with SugarCRM
Act-On
8.8
ConvergeHub

Sales Force Automation

Act-On
ConvergeHub
8.3
Customer data management / contact management
Act-On
ConvergeHub
9.0
Workflow management
Act-On
ConvergeHub
9.0
Territory management
Act-On
ConvergeHub
8.0
Opportunity management
Act-On
ConvergeHub
9.0
Integration with email client (e.g., Outlook or Gmail)
Act-On
ConvergeHub
7.0
Contract management
Act-On
ConvergeHub
8.0
Quote & order management
Act-On
ConvergeHub
9.0
Interaction tracking
Act-On
ConvergeHub
8.0
Channel / partner relationship management
Act-On
ConvergeHub
8.0

Customer Service & Support

Act-On
ConvergeHub
7.0
Case management
Act-On
ConvergeHub
7.0

Marketing Automation

Act-On
ConvergeHub
9.0
Lead management
Act-On
ConvergeHub
9.0
Email marketing
Act-On
ConvergeHub
9.0

CRM Project Management

Act-On
ConvergeHub
9.0
Task management
Act-On
ConvergeHub
9.0
Billing and invoicing management
Act-On
ConvergeHub
9.0
Reporting
Act-On
ConvergeHub
9.0

CRM Reporting & Analytics

Act-On
ConvergeHub
8.0
Pipeline visualization
Act-On
ConvergeHub
8.0
Customizable reports
Act-On
ConvergeHub
8.0

Customization

Act-On
ConvergeHub
7.5
Custom fields
Act-On
ConvergeHub
8.0
API for custom integration
Act-On
ConvergeHub
7.0

Platform

Act-On
ConvergeHub
9.0
Mobile access
Act-On
ConvergeHub
9.0

Security

Act-On
ConvergeHub
9.0
Role-based user permissions
Act-On
ConvergeHub
9.0

Pros

Act-On

  • Act-On's customer service is exceptional, they are quick and thorough when you are needing help. For example, we could not figure out how to automate a birthday date for our birthday campaign and the representative was able to walk through the process with myself and another team member. This is a strength of Act-On because many other companies do not have customer services that will speak with you, they direct you to blogs or informational sessions.
  • The landing pages that Act-On has created for use on the web is exceptional. The formatting is very user-friendly and the templates are great to navigate. The landing pages allow you to make the page fit whatever campaign or reason you are in need of. This is a strength of Act-On because the landing pages resolve the issue of having to create actual web pages.
  • The spam feature of Act-On's emails is a great add on. This feature allows you to test how the spam alerts are triggered in your email and how you can fix it. This has helped many emails be developed in a way so that they reach many more people than they would have without this feature. many other programs do not have this feature.
Danielle Armour | TrustRadius Reviewer

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Cons

Act-On

  • Landing Page Design. The drag and drop builder is OK. But it feels very limited for someone who has a good knowledge of HTML, CSS, Javascript, etc. Inevitably, there will be something that you simply can't do in Act-On that you could do in a standard web design environment.
  • No Server Side Scripts. There isn't any way to retrieve data in your lists and add it to a landing page. Basically, you can't use any data stored in an Act-On list and add it to a landing page.
  • It's limited. There is simply some data you can't pull from Act-On and into a 3rd Party Reporting app.
Dave Moll | TrustRadius Reviewer

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Likelihood to Renew

Act-On

Act-On 8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Damian Leslie | TrustRadius Reviewer

ConvergeHub

No score
No answers yet
No answers on this topic

Usability

Act-On

Act-On 9.1
Based on 32 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral | TrustRadius Reviewer

ConvergeHub

No score
No answers yet
No answers on this topic

Reliability and Availability

Act-On

Act-On 9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate | TrustRadius Reviewer

ConvergeHub

No score
No answers yet
No answers on this topic

Performance

Act-On

Act-On 8.2
Based on 13 answers
It takes a few minutes to sync with Salesforce (SFDC) but other than that its pretty fast and I have not noticed a large lag at any point thus far.
Vinny Poliseno | TrustRadius Reviewer

ConvergeHub

No score
No answers yet
No answers on this topic

Support Rating

Act-On

Act-On 7.3
Based on 39 answers
Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
Harold Klaassen | TrustRadius Reviewer

ConvergeHub

No score
No answers yet
No answers on this topic

In-Person Training

Act-On

Act-On 8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno | TrustRadius Reviewer

ConvergeHub

No score
No answers yet
No answers on this topic

Online Training

Act-On

Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz | TrustRadius Reviewer

ConvergeHub

No score
No answers yet
No answers on this topic

Implementation Rating

Act-On

Act-On 8.6
Based on 22 answers
What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
Prabal Roy | TrustRadius Reviewer

ConvergeHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Act-On

HubSpot's pricing tiers are much cheaper in some cases, and they provide some of the tools that are included with Act-On Software's premium tiers. I believe Act-On has more versatility in tracking conversion and other rates out-of-the-box compared HubSpot, which is why we chose Act-On for our production metrics and have continued using their products.
Fedor Paretsky | TrustRadius Reviewer

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Return on Investment

Act-On

  • Increased employee efficiency for sure, I am able to churn out so many more emails than if I did it manually.
  • Better customer service - we honor opt-outs and unsubscribes automatically, ensuring that our prospects do not receive any more emails than they want.
  • ROI - the ability to schedule emails and plan ahead helps us stay on top of our marketing calendar and produce more marketing messages, leading to more sales. Well worth the investment.
Paloma Nazar | TrustRadius Reviewer

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Screenshots

Pricing Details

Act-On

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Act-On Editions & Modules

Edition
Professional$9001
Enterprise$2,0002
  1. per month (starts at 2,500 active contacts)
  2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act-On
7.8
ConvergeHub
8.0

Likelihood to Renew

Act-On
8.9
ConvergeHub

Usability

Act-On
9.1
ConvergeHub

Reliability and Availability

Act-On
9.1
ConvergeHub

Performance

Act-On
8.2
ConvergeHub

Support Rating

Act-On
7.3
ConvergeHub

In-Person Training

Act-On
8.7
ConvergeHub

Online Training

Act-On
9.3
ConvergeHub

Implementation Rating

Act-On
8.6
ConvergeHub

Scalability

Act-On
9.1
ConvergeHub

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