What users are saying about
380 Ratings
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Score 7.2 out of 100
7 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Act-On

There are so many ways it could improve with just smoother functionality and UI/UX, mostly in the ways I said it needed improvement that are quite major. But overall I think it has the right ideas and tries to offer a lot of options for marketing tasks and a solid system for working with a marketing funnel.
Anonymous | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

Appropriate for large organizations who want customization in their emails. The tool - while intuitive if you have previous background - is hefty and large in scope of capabilities. It's great for organizations who have multiple users and shows the name of person who last made changes. The reporting is really good - but may be a bit overwhelming for organizations who don't need a lot of detailed information
Kimberly Yolitz | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Act-On
7.8
Epsilon PeopleCloud (Agility Harmony)
10.0
WYSIWYG email editor
Act-On
7.6
Epsilon PeopleCloud (Agility Harmony)
Dynamic content
Act-On
7.2
Epsilon PeopleCloud (Agility Harmony)
10.0
Ability to test dynamic content
Act-On
7.3
Epsilon PeopleCloud (Agility Harmony)
10.0
Landing pages
Act-On
7.6
Epsilon PeopleCloud (Agility Harmony)
A/B testing
Act-On
7.2
Epsilon PeopleCloud (Agility Harmony)
10.0
Mobile optimization
Act-On
8.2
Epsilon PeopleCloud (Agility Harmony)
10.0
Email deliverability reporting
Act-On
8.3
Epsilon PeopleCloud (Agility Harmony)
10.0
List management
Act-On
8.6
Epsilon PeopleCloud (Agility Harmony)
Triggered drip sequences
Act-On
8.2
Epsilon PeopleCloud (Agility Harmony)
10.0

Lead Management

Act-On
7.7
Epsilon PeopleCloud (Agility Harmony)
Lead nurturing
Act-On
8.3
Epsilon PeopleCloud (Agility Harmony)
Lead scoring and grading
Act-On
8.1
Epsilon PeopleCloud (Agility Harmony)
Data quality management
Act-On
7.3
Epsilon PeopleCloud (Agility Harmony)
Automated sales alerts and tasks
Act-On
7.2
Epsilon PeopleCloud (Agility Harmony)

Campaign Management

Act-On
7.5
Epsilon PeopleCloud (Agility Harmony)
Calendaring
Act-On
6.8
Epsilon PeopleCloud (Agility Harmony)
Event/webinar marketing
Act-On
8.2
Epsilon PeopleCloud (Agility Harmony)

Social Media Marketing

Act-On
6.1
Epsilon PeopleCloud (Agility Harmony)
Social sharing and campaigns
Act-On
6.3
Epsilon PeopleCloud (Agility Harmony)
Social profile integration
Act-On
5.8
Epsilon PeopleCloud (Agility Harmony)

Reporting & Analytics

Act-On
7.1
Epsilon PeopleCloud (Agility Harmony)
10.0
Dashboards
Act-On
7.4
Epsilon PeopleCloud (Agility Harmony)
10.0
Standard reports
Act-On
7.6
Epsilon PeopleCloud (Agility Harmony)
10.0
Custom reports
Act-On
6.3
Epsilon PeopleCloud (Agility Harmony)
10.0

Platform & Infrastructure

Act-On
7.9
Epsilon PeopleCloud (Agility Harmony)
API
Act-On
6.9
Epsilon PeopleCloud (Agility Harmony)
Role-based workflow & approvals
Act-On
7.6
Epsilon PeopleCloud (Agility Harmony)
Customizability
Act-On
7.1
Epsilon PeopleCloud (Agility Harmony)
Integration with Salesforce.com
Act-On
8.3
Epsilon PeopleCloud (Agility Harmony)
Integration with Microsoft Dynamics CRM
Act-On
8.4
Epsilon PeopleCloud (Agility Harmony)
Integration with SugarCRM
Act-On
8.8
Epsilon PeopleCloud (Agility Harmony)

Pros

Act-On

  • Act-On's customer service is exceptional, they are quick and thorough when you are needing help. For example, we could not figure out how to automate a birthday date for our birthday campaign and the representative was able to walk through the process with myself and another team member. This is a strength of Act-On because many other companies do not have customer services that will speak with you, they direct you to blogs or informational sessions.
  • The landing pages that Act-On has created for use on the web is exceptional. The formatting is very user-friendly and the templates are great to navigate. The landing pages allow you to make the page fit whatever campaign or reason you are in need of. This is a strength of Act-On because the landing pages resolve the issue of having to create actual web pages.
  • The spam feature of Act-On's emails is a great add on. This feature allows you to test how the spam alerts are triggered in your email and how you can fix it. This has helped many emails be developed in a way so that they reach many more people than they would have without this feature. many other programs do not have this feature.
Danielle Armour | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

  • Fairly intuitive if you have previous experience with high-end email tools.
  • The training opportunities are good - they offer both online and/or live training.
  • The support we receive is very good.
  • The reporting feature is good - a lot of detailed information.
Kimberly Yolitz | TrustRadius Reviewer

Cons

Act-On

  • Building email and landing page templates are difficult, the drag and drop builder is not straightforward, and requires coding knowledge
  • The workflow tool is cumbersome and not as intuitive as I'd expect a best in class marketing software's to be
  • Domain connections and domain management functionality made it difficult to manage multiple company domains and subdomains for pages
Kyle Moloo | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

  • The tool could be improved to "remember" where you last left off (specific user). Having to constantly retrace steps if you get logged out is annoying.
  • Hitting the "back" arrow sends you back to a main section, when it should send you back to where you previously were.
  • It would be nice to see performance reports available within the campaign itself, as well as within the reporting section.
  • Ability to NOT be able to change anything in a campaign after it has launched. This has happened multiple times. We usually copy a previous campaign to start a new one but often, we end up changing content on the version we are copying from -- this is very annoying and dangerous.
Kimberly Yolitz | TrustRadius Reviewer

Likelihood to Renew

Act-On

Act-On 8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Damian Leslie | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

No score
No answers yet
No answers on this topic

Usability

Act-On

Act-On 9.1
Based on 32 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

No score
No answers yet
No answers on this topic

Reliability and Availability

Act-On

Act-On 9.1
Based on 28 answers
I have always found them quick to respond to my query by web inquiry. In those instances when I call, I have always reached help quickly. They are conscientious and skilled in discussing my concern and finding a solution to my problem. Other tech organizations should use Act-On as a model for top-notch customer service.
Eric Kinaitis, MBA | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

No score
No answers yet
No answers on this topic

Performance

Act-On

Act-On 8.2
Based on 26 answers
Great for the most part. Sometimes there are little lags, but that's likely because I'm requesting to see a lot of data at one time.
Anonymous | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

No score
No answers yet
No answers on this topic

Support Rating

Act-On

Act-On 7.3
Based on 78 answers
Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
Harold Klaassen | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

No score
No answers yet
No answers on this topic

In-Person Training

Act-On

Act-On 8.7
Based on 4 answers
Dan D. was great. He took the time to understand how I needed the program to run, and was very flexible to our special CRM setup.
Anonymous | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

No score
No answers yet
No answers on this topic

Online Training

Act-On

Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

No score
No answers yet
No answers on this topic

Implementation Rating

Act-On

Act-On 8.6
Based on 44 answers
What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
Prabal Roy | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

No score
No answers yet
No answers on this topic

Alternatives Considered

Act-On

Act-On does most everything that Marketo and HubSpot can and Act-On does some of them better and some of them worse. I've outlined the strengths and weaknesses of Act-On already. I am familiar with Marketo and HubSpot but not familiar enough with them to create a matrix type of comparison. Some of the differences are just different, not better or worse. For example, Marketo throws all the contacts into a master list of sorts and segments are created via queries. Act-On has user-created lists and segments built off each list.
Dave Moll | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

While both Epsilon Agility Harmony and Oracle Responsys are great for larger organizations that send a lot of emails, I think Epsilon Agility Harmony is more robust than Responsys and is easier to use. It is significantly more complex than HubSpot and requires previous knowledge of using an email tool that has content blocks and or dynamic content.
Kimberly Yolitz | TrustRadius Reviewer

Scalability

Act-On

Act-On 9.1
Based on 1 answer
Before I feel like I need more features, the Act-On customer service reps are contacting me telling about new features as part of my account.
Anonymous | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

No score
No answers yet
No answers on this topic

Return on Investment

Act-On

  • Consistently positive ROI: very specific ROI tracking and successful campaign tracking across various mediums: email, website, etc...
  • Negative: Difficult on-boarding, sometimes seems like UI is outdated, so training first time was quite difficult.
  • Negative: Quite expensive compared to other similar solutions
Fedor Paretsky | TrustRadius Reviewer

Epsilon PeopleCloud (Agility Harmony)

  • Increased email production = more communication to customers.
  • Better reporting = determine areas for improvement or scale up efforts.
  • Working on getting our triggered emails optimized - there's a great opportunity for this with this tool.
Kimberly Yolitz | TrustRadius Reviewer

Screenshots

Pricing Details

Act-On

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Act-On Editions & Modules

Edition
Professional$9001
Enterprise$2,0002
  1. per month (starts at 2,500 active contacts)
  2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Epsilon PeopleCloud (Agility Harmony)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epsilon PeopleCloud (Agility Harmony) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act-On
7.9
Epsilon PeopleCloud (Agility Harmony)
7.0

Likelihood to Renew

Act-On
8.9
Epsilon PeopleCloud (Agility Harmony)

Usability

Act-On
9.1
Epsilon PeopleCloud (Agility Harmony)

Reliability and Availability

Act-On
9.1
Epsilon PeopleCloud (Agility Harmony)

Performance

Act-On
8.2
Epsilon PeopleCloud (Agility Harmony)

Support Rating

Act-On
7.3
Epsilon PeopleCloud (Agility Harmony)

In-Person Training

Act-On
8.7
Epsilon PeopleCloud (Agility Harmony)

Online Training

Act-On
9.3
Epsilon PeopleCloud (Agility Harmony)

Implementation Rating

Act-On
8.6
Epsilon PeopleCloud (Agility Harmony)

Scalability

Act-On
9.1
Epsilon PeopleCloud (Agility Harmony)

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