What users are saying about
Top Rated
375 Ratings
5 Ratings
Top Rated
375 Ratings
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Score 7.4 out of 100
5 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Act-On

Act-On is well suited for your business if you have a lot of contacts and are averse to the pay by the contact model of competing marketing automation software. Act-On charges by emails sent, not by how many contacts are in the database, so it makes it a great place to store everything, even if you aren't engaging with some of those contacts
Kyle Moloo | TrustRadius Reviewer

HelpCrunch

HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment.
Shahid Khan | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Act-On
7.7
HelpCrunch
WYSIWYG email editor
Act-On
7.4
HelpCrunch
Dynamic content
Act-On
7.0
HelpCrunch
Ability to test dynamic content
Act-On
7.1
HelpCrunch
Landing pages
Act-On
7.6
HelpCrunch
A/B testing
Act-On
7.3
HelpCrunch
Mobile optimization
Act-On
8.2
HelpCrunch
Email deliverability reporting
Act-On
8.1
HelpCrunch
List management
Act-On
8.5
HelpCrunch
Triggered drip sequences
Act-On
8.2
HelpCrunch

Lead Management

Act-On
7.8
HelpCrunch
Lead nurturing
Act-On
8.3
HelpCrunch
Lead scoring and grading
Act-On
8.1
HelpCrunch
Data quality management
Act-On
7.1
HelpCrunch
Automated sales alerts and tasks
Act-On
7.6
HelpCrunch

Campaign Management

Act-On
7.5
HelpCrunch
Calendaring
Act-On
6.8
HelpCrunch
Event/webinar marketing
Act-On
8.2
HelpCrunch

Social Media Marketing

Act-On
6.1
HelpCrunch
Social sharing and campaigns
Act-On
6.4
HelpCrunch
Social profile integration
Act-On
5.9
HelpCrunch

Reporting & Analytics

Act-On
7.0
HelpCrunch
Dashboards
Act-On
7.2
HelpCrunch
Standard reports
Act-On
7.5
HelpCrunch
Custom reports
Act-On
6.3
HelpCrunch

Platform & Infrastructure

Act-On
7.9
HelpCrunch
API
Act-On
6.9
HelpCrunch
Role-based workflow & approvals
Act-On
7.6
HelpCrunch
Customizability
Act-On
7.1
HelpCrunch
Integration with Salesforce.com
Act-On
8.3
HelpCrunch
Integration with Microsoft Dynamics CRM
Act-On
8.4
HelpCrunch
Integration with SugarCRM
Act-On
8.8
HelpCrunch

Pros

Act-On

  • Act-On's customer service is exceptional, they are quick and thorough when you are needing help. For example, we could not figure out how to automate a birthday date for our birthday campaign and the representative was able to walk through the process with myself and another team member. This is a strength of Act-On because many other companies do not have customer services that will speak with you, they direct you to blogs or informational sessions.
  • The landing pages that Act-On has created for use on the web is exceptional. The formatting is very user-friendly and the templates are great to navigate. The landing pages allow you to make the page fit whatever campaign or reason you are in need of. This is a strength of Act-On because the landing pages resolve the issue of having to create actual web pages.
  • The spam feature of Act-On's emails is a great add on. This feature allows you to test how the spam alerts are triggered in your email and how you can fix it. This has helped many emails be developed in a way so that they reach many more people than they would have without this feature. many other programs do not have this feature.
Danielle Armour | TrustRadius Reviewer

HelpCrunch

  • Targetted Messages
  • You can use on multiple websites
  • Simple to use dashboard and onboarding instructions
Alan Smith | TrustRadius Reviewer

Cons

Act-On

  • Landing Page Design. The drag and drop builder is OK. But it feels very limited for someone who has a good knowledge of HTML, CSS, Javascript, etc. Inevitably, there will be something that you simply can't do in Act-On that you could do in a standard web design environment.
  • No Server Side Scripts. There isn't any way to retrieve data in your lists and add it to a landing page. Basically, you can't use any data stored in an Act-On list and add it to a landing page.
  • It's limited. There is simply some data you can't pull from Act-On and into a 3rd Party Reporting app.
Dave Moll | TrustRadius Reviewer

HelpCrunch

  • Knowledge base
  • Chat bot
  • More advanced helpdesk
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Act-On

Act-On 8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Damian Leslie | TrustRadius Reviewer

HelpCrunch

No score
No answers yet
No answers on this topic

Usability

Act-On

Act-On 9.1
Based on 32 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral | TrustRadius Reviewer

HelpCrunch

No score
No answers yet
No answers on this topic

Reliability and Availability

Act-On

Act-On 9.1
Based on 28 answers
This product has never been down when I needed it
Ian Nate | TrustRadius Reviewer

HelpCrunch

No score
No answers yet
No answers on this topic

Performance

Act-On

Act-On 8.2
Based on 26 answers
It takes a few minutes to sync with Salesforce (SFDC) but other than that its pretty fast and I have not noticed a large lag at any point thus far.
Vinny Poliseno | TrustRadius Reviewer

HelpCrunch

No score
No answers yet
No answers on this topic

Support Rating

Act-On

Act-On 7.3
Based on 78 answers
Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
Harold Klaassen | TrustRadius Reviewer

HelpCrunch

HelpCrunch 10.0
Based on 1 answer
Always available, very knowledgeable, faster resolution.
Shahid Khan | TrustRadius Reviewer

In-Person Training

Act-On

Act-On 8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno | TrustRadius Reviewer

HelpCrunch

No score
No answers yet
No answers on this topic

Online Training

Act-On

Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz | TrustRadius Reviewer

HelpCrunch

No score
No answers yet
No answers on this topic

Implementation Rating

Act-On

Act-On 8.6
Based on 44 answers
What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
Prabal Roy | TrustRadius Reviewer

HelpCrunch

No score
No answers yet
No answers on this topic

Alternatives Considered

Act-On

HubSpot's pricing tiers are much cheaper in some cases, and they provide some of the tools that are included with Act-On Software's premium tiers. I believe Act-On has more versatility in tracking conversion and other rates out-of-the-box compared HubSpot, which is why we chose Act-On for our production metrics and have continued using their products.
Fedor Paretsky | TrustRadius Reviewer

HelpCrunch

We used Small Chat in the past. This is a really light-weight live chat solution which didn't have all the features that HelpCrunch has. So it's possibly not a fair example. I also looked at the market leader - Intercom - who certainly provide a similar service however the price was much more expensive
Alan Smith | TrustRadius Reviewer

Return on Investment

Act-On

  • Increased employee efficiency for sure, I am able to churn out so many more emails than if I did it manually.
  • Better customer service - we honor opt-outs and unsubscribes automatically, ensuring that our prospects do not receive any more emails than they want.
  • ROI - the ability to schedule emails and plan ahead helps us stay on top of our marketing calendar and produce more marketing messages, leading to more sales. Well worth the investment.
Paloma Nazar | TrustRadius Reviewer

HelpCrunch

  • Increased customer satisfaction
  • Increased number of leads
  • Decreased customer support costs
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Act-On

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Act-On Editions & Modules

Edition
Professional$9001
Enterprise$2,0002
  1. per month (starts at 2,500 active contacts)
  2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

HelpCrunch

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HelpCrunch Editions & Modules

Edition
Basic - Live chat$121
Premium - Live chat$211
Basic - Live chat+Emails$251
Premium - Live chat+Emails$431
  1. per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

Rating Summary

Likelihood to Recommend

Act-On
7.8
HelpCrunch
10.0

Likelihood to Renew

Act-On
8.9
HelpCrunch

Usability

Act-On
9.1
HelpCrunch

Reliability and Availability

Act-On
9.1
HelpCrunch

Performance

Act-On
8.2
HelpCrunch

Support Rating

Act-On
7.3
HelpCrunch
10.0

In-Person Training

Act-On
8.7
HelpCrunch

Online Training

Act-On
9.3
HelpCrunch

Implementation Rating

Act-On
8.6
HelpCrunch

Scalability

Act-On
9.1
HelpCrunch

Add comparison