What users are saying about
342 Ratings
Top Rated
108 Ratings
342 Ratings
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Score 7 out of 101
Top Rated
108 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

Act-On

I think it's a great platform to get started with, it's easy to manage things by yourself and you therefore can decrease your dependence on an (expensive) third party. For us who have an IT department in house as well as a content team it's been working great to be able to manage the majority of the setup on our own, However, don't hesitate to use additional services since this can really give you a boost forward.
Johanna Adolfsson profile photo

Microsoft Dynamics AX

Microsoft Dynamics AX is well suited for medium to smaller branch offices or operations where SAP products are not suitable due to lack of resources. It interfaces well with SAP for data configuration to have seamless transactions with our main ERP and BI teams, yet still allow smaller branch and satellite offices to do their job. For larger facilities (500 or more employees) we find Microsoft Dynamics AX to be limiting in features and robust role assignments as well as granular workflow to cover the entire operations in manufacturing and refining.
No photo available

Feature Rating Comparison

Email & Online Marketing

Act-On
7.3
Microsoft Dynamics AX
WYSIWYG email editor
Act-On
7.9
Microsoft Dynamics AX
Dynamic content
Act-On
7.1
Microsoft Dynamics AX
Ability to test dynamic content
Act-On
6.7
Microsoft Dynamics AX
Landing pages
Act-On
7.0
Microsoft Dynamics AX
A/B testing
Act-On
6.9
Microsoft Dynamics AX
Mobile optimization
Act-On
6.8
Microsoft Dynamics AX
Email deliverability
Act-On
7.8
Microsoft Dynamics AX
List management
Act-On
6.4
Microsoft Dynamics AX
Triggered drip sequences
Act-On
9.2
Microsoft Dynamics AX

Lead Management

Act-On
7.3
Microsoft Dynamics AX
Lead nurturing
Act-On
7.0
Microsoft Dynamics AX
Lead scoring and grading
Act-On
7.4
Microsoft Dynamics AX
Data quality management
Act-On
7.9
Microsoft Dynamics AX
Automated sales alerts and tasks
Act-On
6.7
Microsoft Dynamics AX

Campaign Management

Act-On
7.6
Microsoft Dynamics AX
Calendaring
Act-On
6.8
Microsoft Dynamics AX
Event/webinar marketing
Act-On
8.5
Microsoft Dynamics AX

Social Media Marketing

Act-On
7.9
Microsoft Dynamics AX
Social sharing and campaigns
Act-On
7.9
Microsoft Dynamics AX
Social profile integration
Act-On
7.9
Microsoft Dynamics AX

Reporting & Analytics

Act-On
5.7
Microsoft Dynamics AX
6.3
Dashboards
Act-On
5.5
Microsoft Dynamics AX
6.3
Standard reports
Act-On
6.0
Microsoft Dynamics AX
6.1
Custom reports
Act-On
5.7
Microsoft Dynamics AX
6.6

Platform & Infrastructure

Act-On
7.3
Microsoft Dynamics AX
API
Act-On
9.2
Microsoft Dynamics AX
Role-based workflow & approvals
Act-On
6.8
Microsoft Dynamics AX
Customizability
Act-On
6.7
Microsoft Dynamics AX
Integration with Salesforce.com
Act-On
8.0
Microsoft Dynamics AX
Integration with Microsoft Dynamics CRM
Act-On
6.1
Microsoft Dynamics AX
Integration with SugarCRM
Act-On
7.0
Microsoft Dynamics AX

Payroll Management

Act-On
Microsoft Dynamics AX
7.9
Pay calculation
Act-On
Microsoft Dynamics AX
7.8
Benefit plan administration
Act-On
Microsoft Dynamics AX
7.6
Direct deposit files
Act-On
Microsoft Dynamics AX
8.0
Salary revision and increment management
Act-On
Microsoft Dynamics AX
8.4
Reimbursement management
Act-On
Microsoft Dynamics AX
7.7

Customization

Act-On
Microsoft Dynamics AX
8.0
API for custom integration
Act-On
Microsoft Dynamics AX
7.9
Plug-ins
Act-On
Microsoft Dynamics AX
8.1

Security

Act-On
Microsoft Dynamics AX
7.6
Single sign-on capability
Act-On
Microsoft Dynamics AX
8.2
Role-based user permissions
Act-On
Microsoft Dynamics AX
7.1

General Ledger and Configurable Accounting

Act-On
Microsoft Dynamics AX
7.7
Accounts payable
Act-On
Microsoft Dynamics AX
7.7
Accounts receivable
Act-On
Microsoft Dynamics AX
7.7
Global Financial Support
Act-On
Microsoft Dynamics AX
7.2
Primary and Secondary Ledgers
Act-On
Microsoft Dynamics AX
7.6
Intercompany Accounting
Act-On
Microsoft Dynamics AX
7.5
Localizations
Act-On
Microsoft Dynamics AX
7.7
Journals and Reconciliations
Act-On
Microsoft Dynamics AX
7.8
Enterprise Accounting
Act-On
Microsoft Dynamics AX
8.0
Configurable Accounting
Act-On
Microsoft Dynamics AX
7.7
Centralized Rules Framework
Act-On
Microsoft Dynamics AX
6.6
Standardized Processes
Act-On
Microsoft Dynamics AX
7.3

Inventory Management

Act-On
Microsoft Dynamics AX
7.3
Inventory tracking
Act-On
Microsoft Dynamics AX
8.1
Automatic reordering
Act-On
Microsoft Dynamics AX
7.7
Location management
Act-On
Microsoft Dynamics AX
7.4
Manufacturing module
Act-On
Microsoft Dynamics AX
6.2

Order Management

Act-On
Microsoft Dynamics AX
7.3
Pricing
Act-On
Microsoft Dynamics AX
7.7
Order entry
Act-On
Microsoft Dynamics AX
7.2
Credit card processing
Act-On
Microsoft Dynamics AX
7.1
Cost of goods sold
Act-On
Microsoft Dynamics AX
7.0
Order Orchestration
Act-On
Microsoft Dynamics AX
7.2
End-to-end order visibility
Act-On
Microsoft Dynamics AX
7.7
Order exception Resolution
Act-On
Microsoft Dynamics AX
7.2

Subledger and Financial Process

Act-On
Microsoft Dynamics AX
7.3
Automated Invoice Processing
Act-On
Microsoft Dynamics AX
7.9
Shared Services Payments
Act-On
Microsoft Dynamics AX
6.9
Billings Management
Act-On
Microsoft Dynamics AX
7.6
Customer Receipt Applications
Act-On
Microsoft Dynamics AX
7.0
Customer Collections
Act-On
Microsoft Dynamics AX
7.5
Revenue Recognition
Act-On
Microsoft Dynamics AX
7.9
Cash Management
Act-On
Microsoft Dynamics AX
6.8
Asset Management
Act-On
Microsoft Dynamics AX
7.0
Travel & Expense Management
Act-On
Microsoft Dynamics AX
6.6
Budgetary Control & Encumbrance Accounting
Act-On
Microsoft Dynamics AX
6.2
Period Close
Act-On
Microsoft Dynamics AX
7.8
Transactions Tax
Act-On
Microsoft Dynamics AX
7.3
Subledger Reconciliations
Act-On
Microsoft Dynamics AX
8.1
3rd Party Accounting Systems
Act-On
Microsoft Dynamics AX
7.8

Project Financial Management

Act-On
Microsoft Dynamics AX
7.9
Budgeting and Forecasting
Act-On
Microsoft Dynamics AX
8.0
Project Costing
Act-On
Microsoft Dynamics AX
8.0
Cost Capture
Act-On
Microsoft Dynamics AX
8.6
Capital Project Management
Act-On
Microsoft Dynamics AX
6.9
Customer Invoicing
Act-On
Microsoft Dynamics AX
8.1
Customer Contract Compliance
Act-On
Microsoft Dynamics AX
7.5
Project Revenue Recognition
Act-On
Microsoft Dynamics AX
8.5
Project Financial Performance Analysis
Act-On
Microsoft Dynamics AX
8.5
Project Financials Dashboard
Act-On
Microsoft Dynamics AX
8.5
Real-time Financial Reporting
Act-On
Microsoft Dynamics AX
8.0
Embedded Business Intelligence
Act-On
Microsoft Dynamics AX
6.5
Project Planning Collaboration
Act-On
Microsoft Dynamics AX
7.5

Project Execution Management

Act-On
Microsoft Dynamics AX
6.6
Project Planning and Scheduling
Act-On
Microsoft Dynamics AX
8.0
Project Manager Dashboard
Act-On
Microsoft Dynamics AX
7.8
Resource Manager Dashboard
Act-On
Microsoft Dynamics AX
7.0
Task Insight for Project Managers
Act-On
Microsoft Dynamics AX
6.8
Project Manager Mobile Functionality
Act-On
Microsoft Dynamics AX
7.2
Team Member Task Collaboration
Act-On
Microsoft Dynamics AX
6.4
Team Member Mobile Functionality
Act-On
Microsoft Dynamics AX
6.2
Project Candidate Search
Act-On
Microsoft Dynamics AX
6.8
Project Candidate Comparison and Analysis
Act-On
Microsoft Dynamics AX
6.6
Defineable Resource Pools
Act-On
Microsoft Dynamics AX
5.8
Defineable Resource Pools
Act-On
Microsoft Dynamics AX
6.2
Talent Profiles
Act-On
Microsoft Dynamics AX
5.0
Real-Time Project Reporting
Act-On
Microsoft Dynamics AX
7.5
Absence Management
Act-On
Microsoft Dynamics AX
6.0
Product Lifecycle Management
Act-On
Microsoft Dynamics AX
5.0

Grants Management

Act-On
Microsoft Dynamics AX
7.8
Award Lifecycle Management
Act-On
Microsoft Dynamics AX
6.5
Spending Control
Act-On
Microsoft Dynamics AX
7.0
Indirect Cost Management
Act-On
Microsoft Dynamics AX
9.0
Billing
Act-On
Microsoft Dynamics AX
8.5

Procurement

Act-On
Microsoft Dynamics AX
6.6
Sourcing Team Collaboration
Act-On
Microsoft Dynamics AX
6.6
Sourcing Analysis
Act-On
Microsoft Dynamics AX
8.0
Bids Analyzed and Compared
Act-On
Microsoft Dynamics AX
5.8
Catalog Shopping E-Commerce for Employees
Act-On
Microsoft Dynamics AX
6.7
Contract Authoring
Act-On
Microsoft Dynamics AX
6.0
Contract Compliance Management
Act-On
Microsoft Dynamics AX
6.9
Contract History
Act-On
Microsoft Dynamics AX
5.8
Contract Renewal Automation
Act-On
Microsoft Dynamics AX
7.0
Contract Repository
Act-On
Microsoft Dynamics AX
3.8
Contract Standardization and Enforcement
Act-On
Microsoft Dynamics AX
6.7
Electronic Signatures
Act-On
Microsoft Dynamics AX
8.4
Invoice Automated Matching
Act-On
Microsoft Dynamics AX
8.0
Purchasing Risk and Compliance Management
Act-On
Microsoft Dynamics AX
7.0
Requisitions-to-Purchase Orders Integrated
Act-On
Microsoft Dynamics AX
6.8
Spend Compliance Management
Act-On
Microsoft Dynamics AX
6.0
Supplier Assessment
Act-On
Microsoft Dynamics AX
7.3
Supplier Communication and Collaboration
Act-On
Microsoft Dynamics AX
6.1
Supplier Management
Act-On
Microsoft Dynamics AX
7.2
Supplier Portal
Act-On
Microsoft Dynamics AX
4.9

Risk Management

Act-On
Microsoft Dynamics AX
7.6
Risk Repository
Act-On
Microsoft Dynamics AX
7.0
Control Management
Act-On
Microsoft Dynamics AX
8.0
Control Mapping
Act-On
Microsoft Dynamics AX
7.0
Control Efficiency Assessments
Act-On
Microsoft Dynamics AX
7.0
Automated Control Assessments
Act-On
Microsoft Dynamics AX
8.0
Assessment Capture
Act-On
Microsoft Dynamics AX
8.0
Issue Detection
Act-On
Microsoft Dynamics AX
8.0
Automatic Notification
Act-On
Microsoft Dynamics AX
7.0
Remediation and Certification
Act-On
Microsoft Dynamics AX
8.0

Logistics

Act-On
Microsoft Dynamics AX
6.3
Transportation Planning and Optimization
Act-On
Microsoft Dynamics AX
5.2
Transportation Sourcing Management
Act-On
Microsoft Dynamics AX
5.2
Transportation Process Integration
Act-On
Microsoft Dynamics AX
5.2
Transportation Execution Management
Act-On
Microsoft Dynamics AX
4.6
Freight Payment Automation
Act-On
Microsoft Dynamics AX
4.6
Trade Management
Act-On
Microsoft Dynamics AX
5.2
Trade Regulatory Compliance Management
Act-On
Microsoft Dynamics AX
7.5
Customs Entry Management
Act-On
Microsoft Dynamics AX
8.0
Customs Document Management
Act-On
Microsoft Dynamics AX
7.0
Customs Document Collaboration
Act-On
Microsoft Dynamics AX
8.0
Fulfillment Management
Act-On
Microsoft Dynamics AX
8.0
Inventory Visibility
Act-On
Microsoft Dynamics AX
7.9
Warehouse Workforce Management
Act-On
Microsoft Dynamics AX
4.9

Manufacturing

Act-On
Microsoft Dynamics AX
7.2
Production Process Design
Act-On
Microsoft Dynamics AX
7.0
Supply Chain Business Flows
Act-On
Microsoft Dynamics AX
7.0
Production Management
Act-On
Microsoft Dynamics AX
7.0
Contracted Manufacturing Management
Act-On
Microsoft Dynamics AX
6.5
Configuration Management
Act-On
Microsoft Dynamics AX
8.0
Work Definition
Act-On
Microsoft Dynamics AX
8.0
Work Execution
Act-On
Microsoft Dynamics AX
8.0
Advanced Fulfillment
Act-On
Microsoft Dynamics AX
6.0
Manufacturing Costs
Act-On
Microsoft Dynamics AX
7.0

Supply Chain

Act-On
Microsoft Dynamics AX
6.9
Forecasting
Act-On
Microsoft Dynamics AX
6.9
Inventory Planning
Act-On
Microsoft Dynamics AX
7.2
Multi-tier Supply Chain Planning
Act-On
Microsoft Dynamics AX
6.6
Performance Monitoring
Act-On
Microsoft Dynamics AX
6.9

Product Lifecycle Management

Act-On
Microsoft Dynamics AX
7.7
Ideation Management
Act-On
Microsoft Dynamics AX
4.5
Requirements Management
Act-On
Microsoft Dynamics AX
4.5
Proposal Management
Act-On
Microsoft Dynamics AX
8.0
Innovation Portfolio Management
Act-On
Microsoft Dynamics AX
10.0
Product Master Data Management
Act-On
Microsoft Dynamics AX
7.0
Vendor Portal
Act-On
Microsoft Dynamics AX
10.0
Project Portfolio Management
Act-On
Microsoft Dynamics AX
10.0

Pros

  • It's been really easy to get started with Act-On! There are great step-by-step guides inside the platform on what you need to do in order to start using the system, and if any of the steps are unclear you can simply go to Act-On University to get a more detailed description.
  • So far I've been in contact with my CSM (customer success manager), technical support, the area manager and the creative team and everyone has provided competent and friendly service.
  • It's really simple to re-use assets such as forms, emails and landing pages. It saves our team a bunch of time since you almost never need to start over from scratch. To edit the assets is really simple through drag and drop functionality with great flexibility.
Johanna Adolfsson profile photo
  • Managing employees from Hiring to retiring. Through the HR module, a recruitment project could be initiated and followed through to receiving applications, conducting interviews, hiring and retiring.
  • Stock Management. Items can be managed to ensure that re-order levels are always updated. When re-order level is low, the Microsoft Dynamics Ax allows for a purchase request to be initiated on those items, goes through a workflow of approvals, a request for quote is sent to vendors and then a purchase order sent to chosen vendor.
  • Management of payroll system. Employees are created through the HR Module and set up for payroll. Any additional earnings or deduction are applied on the same employee's details to complete the pay structure and this is made possible through the inter module relations in Microsoft Dynamics.
Felix Adusei Tuffour profile photo

Cons

  • A more coherent interface.
  • Data studio needs to be a bit more mature.
  • A more contact oriented, less list oriented approach could be useful.
Diogo Cabral profile photo
  • Dynamics AX could be a little more visual. It's very text-based.
No photo available

Likelihood to Renew

Act-On8.9
Based on 112 answers
Act-On Software is becoming an extension of our business!
Jim Lovelady profile photo
Microsoft Dynamics AX8.0
Based on 4 answers
N/A. I am exclusively on the implementation side.
No photo available

Usability

Act-On7.2
Based on 31 answers
Again, these systems take time to learn, and there's so much under the hood that usability is an issue with any marketing automation software. Act-On provides a nice balance.
David Wank, DMD profile photo
Microsoft Dynamics AX9.0
Based on 1 answer
Dynamics AX MES is a good product, once deployed and stable, much easier to manage for the operationally than legacy systems.
No photo available

Reliability and Availability

Act-On9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate profile photo
Microsoft Dynamics AX7.0
Based on 1 answer
Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.
No photo available

Performance

Act-On8.2
Based on 13 answers
Occasionally, email test messages can be slow - but still within 5 minutes
Ian Nate profile photo
Microsoft Dynamics AX7.0
Based on 1 answer
Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.
No photo available

Support

Act-On8.8
Based on 38 answers
One of the BEST support teams I've ever dealt with.
David Wank, DMD profile photo
Microsoft Dynamics AX8.0
Based on 1 answer
Microsoft did a reasonably good job supporting the deployment efforts to multiple factories and ongoing stabilization. I don't think that MES was intended for the large enterprise volume and complexity levels our operations required.
No photo available

In-Person Training

Act-On8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno profile photo
Microsoft Dynamics AX9.0
Based on 1 answer
It took a lot of work, but Microsoft ultimately did a good job with in-person training, including being onsite in multiple global locations for extended periods.
No photo available

Online Training

Act-On9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz profile photo
Microsoft Dynamics AX8.0
Based on 1 answer
Our solution deviated from a number of key out-of-the-box standards that were included in Online training. We just used that for introduction to the general functionality.
No photo available

Implementation

Act-On8.6
Based on 22 answers
I had a dedicated integration/setup person who was excellent. And they brought on specialized people as needed to help with certain things (DKIM setup, lead scoring setup, etc).
David Wank, DMD profile photo
Microsoft Dynamics AX7.3
Based on 2 answers
Users in some cases were busy and not engaged, so those areas went slower. Configuration by the consultants was good, but at time complicated.
Jay Omdahl profile photo

Alternatives Considered

As a company, it's much more organized, much more in contact with customers, and much more willing and able to pick up their feedback and incorporate it into the product. Pricing wise, it's also much more balanced, with a fairer price mode. It's also more agnostic, in terms of CRM and other integrations. The partner program is also clearer, and IMHO better.
Diogo Cabral profile photo
Not as user-friendly and takes more time to input invoices but gets slightly faster as you get used to their quirks.
No photo available

Return on Investment

  • As stated in a previous section, one positive impact we have seen so far is the fact that we are more productive and efficient. We are no longer chasing after prospects that are not really interested in purchasing our product.
  • Our marketing team is able to produce nice reports to present at our team meetings every week.
  • The customer support has been so amazing. I needed help with something and had my answer within an hour! I was very impressed by the level of service Act-On provides to their customers.
Melodie Pierson profile photo
  • Integrates various departments and locations in real time.
  • Makes data available across the enterprise where it can be used.
  • Easy to manage and maintain data.
No photo available

Pricing Details

Act-On

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Act-On Editions & Modules
Act-On
Edition
Professional
$9001
Enterprise
$2,0002
1. per month (starts at 2,500 active contacts)
2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Microsoft Dynamics AX

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Microsoft Dynamics AX Editions & Modules
Microsoft Dynamics AX
Additional Pricing Details