What users are saying about
400 Ratings
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Based on 400 reviews and ratings
NetSuite ERP
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Top Rated
647 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 647 reviews and ratings
Feature Set Ratings
- Act-On Software ranks higher in 1 feature set: Reporting & Analytics
Email & Online Marketing
9.0
Act-On
90%

NetSuite ERP
Feature Set Not Supported
N/A
Act-On Software ranks higher in 9/9 features
Act-On Software ranks higher in 9/9 features
WYSIWYG email editor
9.4
94%
112 Ratings

N/A
0 Ratings
Dynamic content
9.2
92%
92 Ratings

N/A
0 Ratings
Ability to test dynamic content
8.7
87%
92 Ratings

N/A
0 Ratings
Landing pages
9.0
90%
108 Ratings

N/A
0 Ratings
A/B testing
9.2
92%
95 Ratings

N/A
0 Ratings
Mobile optimization
9.2
92%
103 Ratings

N/A
0 Ratings
Email deliverability reporting
8.7
87%
220 Ratings

N/A
0 Ratings
List management
9.0
90%
111 Ratings

N/A
0 Ratings
Triggered drip sequences
8.6
86%
87 Ratings

N/A
0 Ratings
Lead Management
9.3
Act-On
93%

NetSuite ERP
Feature Set Not Supported
N/A
Act-On Software ranks higher in 4/4 features
Act-On Software ranks higher in 4/4 features
Lead nurturing
9.4
94%
104 Ratings

N/A
0 Ratings
Lead scoring and grading
9.4
94%
104 Ratings

N/A
0 Ratings
Data quality management
9.3
93%
102 Ratings

N/A
0 Ratings
Automated sales alerts and tasks
9.2
92%
95 Ratings

N/A
0 Ratings
Campaign Management
8.0
Act-On
80%

NetSuite ERP
Feature Set Not Supported
N/A
Act-On Software ranks higher in 2/2 features
Act-On Software ranks higher in 2/2 features
Calendaring
6.8
68%
8 Ratings

N/A
0 Ratings
Event/webinar marketing
9.2
92%
76 Ratings

N/A
0 Ratings
Social Media Marketing
9.3
Act-On
93%

NetSuite ERP
Feature Set Not Supported
N/A
Act-On Software ranks higher in 2/2 features
Act-On Software ranks higher in 2/2 features
Social sharing and campaigns
9.3
93%
69 Ratings

N/A
0 Ratings
Social profile integration
9.3
93%
63 Ratings

N/A
0 Ratings
Reporting & Analytics
8.9
Act-On
89%

6.3
NetSuite ERP
63%
Act-On Software ranks higher in 3/3 features
Act-On Software ranks higher in 3/3 features
Dashboards
8.7
87%
109 Ratings

6.3
63%
71 Ratings
Standard reports
8.7
87%
112 Ratings

6.3
63%
70 Ratings
Custom reports
9.4
94%
84 Ratings

6.1
61%
70 Ratings
Platform & Infrastructure
9.0
Act-On
90%

NetSuite ERP
Feature Set Not Supported
N/A
Act-On Software ranks higher in 6/6 features
Act-On Software ranks higher in 6/6 features
API
8.9
89%
67 Ratings

N/A
0 Ratings
Role-based workflow & approvals
8.9
89%
71 Ratings

N/A
0 Ratings
Customizability
9.4
94%
89 Ratings

N/A
0 Ratings
Integration with Salesforce.com
9.3
93%
65 Ratings

N/A
0 Ratings
Integration with Microsoft Dynamics CRM
9.2
92%
36 Ratings

N/A
0 Ratings
Integration with SugarCRM
8.3
83%
29 Ratings

N/A
0 Ratings
Payroll Management
Act-On
Feature Set Not Supported
N/A

2.1
NetSuite ERP
21%
NetSuite ERP ranks higher in 5/5 features
NetSuite ERP ranks higher in 5/5 features
Pay calculation
N/A
0 Ratings

1.8
18%
13 Ratings
Benefit plan administration
N/A
0 Ratings

1.7
17%
10 Ratings
Direct deposit files
N/A
0 Ratings

2.6
26%
9 Ratings
Salary revision and increment management
N/A
0 Ratings

2.6
26%
8 Ratings
Reimbursement management
N/A
0 Ratings

2.0
20%
10 Ratings
Customization
Act-On
Feature Set Not Supported
N/A

7.6
NetSuite ERP
76%
NetSuite ERP ranks higher in 2/2 features
NetSuite ERP ranks higher in 2/2 features
API for custom integration
N/A
0 Ratings

6.7
67%
63 Ratings
Plug-ins
N/A
0 Ratings

5.9
59%
47 Ratings
Security
Act-On
Feature Set Not Supported
N/A

6.7
NetSuite ERP
67%
NetSuite ERP ranks higher in 2/2 features
NetSuite ERP ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

6.7
67%
61 Ratings
Role-based user permissions
N/A
0 Ratings

6.7
67%
79 Ratings
General Ledger and Configurable Accounting
Act-On
Feature Set Not Supported
N/A

6.3
NetSuite ERP
63%
NetSuite ERP ranks higher in 11/11 features
NetSuite ERP ranks higher in 11/11 features
Accounts payable
N/A
0 Ratings

6.2
62%
65 Ratings
Accounts receivable
N/A
0 Ratings

6.1
61%
64 Ratings
Global Financial Support
N/A
0 Ratings

6.0
60%
26 Ratings
Primary and Secondary Ledgers
N/A
0 Ratings

6.6
66%
28 Ratings
Intercompany Accounting
N/A
0 Ratings

5.3
53%
30 Ratings
Localizations
N/A
0 Ratings

6.6
66%
22 Ratings
Journals and Reconciliations
N/A
0 Ratings

6.9
69%
41 Ratings
Enterprise Accounting
N/A
0 Ratings

6.5
65%
35 Ratings
Configurable Accounting
N/A
0 Ratings

6.7
67%
35 Ratings
Centralized Rules Framework
N/A
0 Ratings

6.6
66%
24 Ratings
Standardized Processes
N/A
0 Ratings

5.8
58%
37 Ratings
Inventory Management
Act-On
Feature Set Not Supported
N/A

5.9
NetSuite ERP
59%
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Inventory tracking
N/A
0 Ratings

6.2
62%
47 Ratings
Automatic reordering
N/A
0 Ratings

5.5
55%
28 Ratings
Location management
N/A
0 Ratings

6.1
61%
35 Ratings
Manufacturing module
N/A
0 Ratings

5.7
57%
27 Ratings
Order Management
Act-On
Feature Set Not Supported
N/A

5.5
NetSuite ERP
55%
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Pricing
N/A
0 Ratings

5.4
54%
53 Ratings
Order entry
N/A
0 Ratings

5.5
55%
54 Ratings
Credit card processing
N/A
0 Ratings

4.6
46%
37 Ratings
Cost of goods sold
N/A
0 Ratings

6.2
62%
48 Ratings
Order Orchestration
N/A
0 Ratings

5.7
57%
21 Ratings
End-to-end order visibility
N/A
0 Ratings

5.9
59%
27 Ratings
Order exception Resolution
N/A
0 Ratings

5.2
52%
21 Ratings
Subledger and Financial Process
Act-On
Feature Set Not Supported
N/A

5.6
NetSuite ERP
56%
NetSuite ERP ranks higher in 14/14 features
NetSuite ERP ranks higher in 14/14 features
Automated Invoice Processing
N/A
0 Ratings

4.9
49%
35 Ratings
Shared Services Payments
N/A
0 Ratings

5.7
57%
17 Ratings
Billings Management
N/A
0 Ratings

5.6
56%
30 Ratings
Customer Receipt Applications
N/A
0 Ratings

5.9
59%
29 Ratings
Customer Collections
N/A
0 Ratings

5.6
56%
26 Ratings
Revenue Recognition
N/A
0 Ratings

5.8
58%
35 Ratings
Cash Management
N/A
0 Ratings

5.9
59%
27 Ratings
Asset Management
N/A
0 Ratings

5.3
53%
26 Ratings
Travel & Expense Management
N/A
0 Ratings

5.1
51%
31 Ratings
Budgetary Control & Encumbrance Accounting
N/A
0 Ratings

6.0
60%
27 Ratings
Period Close
N/A
0 Ratings

6.2
62%
35 Ratings
Transactions Tax
N/A
0 Ratings

5.9
59%
28 Ratings
Subledger Reconciliations
N/A
0 Ratings

6.1
61%
24 Ratings
3rd Party Accounting Systems
N/A
0 Ratings

3.9
39%
14 Ratings
Project Financial Management
Act-On
Feature Set Not Supported
N/A

5.3
NetSuite ERP
53%
NetSuite ERP ranks higher in 12/12 features
NetSuite ERP ranks higher in 12/12 features
Budgeting and Forecasting
N/A
0 Ratings

6.0
60%
26 Ratings
Project Costing
N/A
0 Ratings

5.7
57%
23 Ratings
Cost Capture
N/A
0 Ratings

5.3
53%
22 Ratings
Capital Project Management
N/A
0 Ratings

5.9
59%
14 Ratings
Customer Invoicing
N/A
0 Ratings

4.3
43%
25 Ratings
Customer Contract Compliance
N/A
0 Ratings

4.8
48%
13 Ratings
Project Revenue Recognition
N/A
0 Ratings

4.4
44%
22 Ratings
Project Financial Performance Analysis
N/A
0 Ratings

5.2
52%
23 Ratings
Project Financials Dashboard
N/A
0 Ratings

5.6
56%
24 Ratings
Real-time Financial Reporting
N/A
0 Ratings

6.5
65%
26 Ratings
Embedded Business Intelligence
N/A
0 Ratings

4.5
45%
13 Ratings
Project Planning Collaboration
N/A
0 Ratings

5.1
51%
14 Ratings
Project Execution Management
Act-On
Feature Set Not Supported
N/A

5.1
NetSuite ERP
51%
NetSuite ERP ranks higher in 15/15 features
NetSuite ERP ranks higher in 15/15 features
Project Planning and Scheduling
N/A
0 Ratings

4.8
48%
14 Ratings
Project Manager Dashboard
N/A
0 Ratings

5.2
52%
14 Ratings
Resource Manager Dashboard
N/A
0 Ratings

5.3
53%
12 Ratings
Task Insight for Project Managers
N/A
0 Ratings

5.0
50%
11 Ratings
Project Manager Mobile Functionality
N/A
0 Ratings

4.8
48%
10 Ratings
Team Member Task Collaboration
N/A
0 Ratings

4.8
48%
12 Ratings
Team Member Mobile Functionality
N/A
0 Ratings

4.8
48%
11 Ratings
Project Candidate Search
N/A
0 Ratings

4.9
49%
8 Ratings
Project Candidate Comparison and Analysis
N/A
0 Ratings

5.3
53%
8 Ratings
Defineable Resource Pools
N/A
0 Ratings

5.6
56%
8 Ratings
Defineable Resource Pools
N/A
0 Ratings

5.4
54%
8 Ratings
Talent Profiles
N/A
0 Ratings

4.9
49%
8 Ratings
Real-Time Project Reporting
N/A
0 Ratings

6.1
61%
13 Ratings
Absence Management
N/A
0 Ratings

4.8
48%
9 Ratings
Product Lifecycle Management
N/A
0 Ratings

5.1
51%
9 Ratings
Grants Management
Act-On
Feature Set Not Supported
N/A

4.3
NetSuite ERP
43%
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Award Lifecycle Management
N/A
0 Ratings

4.6
46%
7 Ratings
Spending Control
N/A
0 Ratings

3.8
38%
9 Ratings
Indirect Cost Management
N/A
0 Ratings

4.3
43%
9 Ratings
Billing
N/A
0 Ratings

4.6
46%
12 Ratings
Procurement
Act-On
Feature Set Not Supported
N/A

4.6
NetSuite ERP
46%
NetSuite ERP ranks higher in 19/19 features
NetSuite ERP ranks higher in 19/19 features
Sourcing Team Collaboration
N/A
0 Ratings

4.2
42%
12 Ratings
Sourcing Analysis
N/A
0 Ratings

4.4
44%
12 Ratings
Bids Analyzed and Compared
N/A
0 Ratings

4.6
46%
8 Ratings
Catalog Shopping E-Commerce for Employees
N/A
0 Ratings

4.2
42%
7 Ratings
Contract Authoring
N/A
0 Ratings

3.8
38%
10 Ratings
Contract Compliance Management
N/A
0 Ratings

3.9
39%
10 Ratings
Contract History
N/A
0 Ratings

4.0
40%
10 Ratings
Contract Renewal Automation
N/A
0 Ratings

5.0
50%
8 Ratings
Contract Repository
N/A
0 Ratings

4.9
49%
8 Ratings
Contract Standardization and Enforcement
N/A
0 Ratings

4.7
47%
8 Ratings
Electronic Signatures
N/A
0 Ratings

5.4
54%
10 Ratings
Invoice Automated Matching
N/A
0 Ratings

5.2
52%
11 Ratings
Purchasing Risk and Compliance Management
N/A
0 Ratings

5.4
54%
10 Ratings
Requisitions-to-Purchase Orders Integrated
N/A
0 Ratings

5.3
53%
13 Ratings
Spend Compliance Management
N/A
0 Ratings

4.7
47%
12 Ratings
Supplier Assessment
N/A
0 Ratings

4.9
49%
9 Ratings
Supplier Communication and Collaboration
N/A
0 Ratings

4.0
40%
11 Ratings
Supplier Management
N/A
0 Ratings

4.9
49%
12 Ratings
Supplier Portal
N/A
0 Ratings

4.7
47%
8 Ratings
Risk Management
Act-On
Feature Set Not Supported
N/A

4.6
NetSuite ERP
46%
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Risk Repository
N/A
0 Ratings

4.6
46%
8 Ratings
Control Management
N/A
0 Ratings

3.9
39%
11 Ratings
Control Mapping
N/A
0 Ratings

3.9
39%
9 Ratings
Control Efficiency Assessments
N/A
0 Ratings

4.7
47%
7 Ratings
Automated Control Assessments
N/A
0 Ratings

4.7
47%
7 Ratings
Assessment Capture
N/A
0 Ratings

4.9
49%
7 Ratings
Issue Detection
N/A
0 Ratings

4.7
47%
8 Ratings
Automatic Notification
N/A
0 Ratings

4.8
48%
9 Ratings
Remediation and Certification
N/A
0 Ratings

4.8
48%
8 Ratings
Logistics
Act-On
Feature Set Not Supported
N/A

3.5
NetSuite ERP
35%
NetSuite ERP ranks higher in 13/13 features
NetSuite ERP ranks higher in 13/13 features
Transportation Planning and Optimization
N/A
0 Ratings

3.6
36%
9 Ratings
Transportation Sourcing Management
N/A
0 Ratings

3.7
37%
9 Ratings
Transportation Process Integration
N/A
0 Ratings

3.8
38%
9 Ratings
Transportation Execution Management
N/A
0 Ratings

3.7
37%
8 Ratings
Freight Payment Automation
N/A
0 Ratings

3.6
36%
9 Ratings
Trade Management
N/A
0 Ratings

3.6
36%
8 Ratings
Trade Regulatory Compliance Management
N/A
0 Ratings

3.8
38%
6 Ratings
Customs Entry Management
N/A
0 Ratings

2.2
22%
8 Ratings
Customs Document Management
N/A
0 Ratings

2.3
23%
8 Ratings
Customs Document Collaboration
N/A
0 Ratings

2.3
23%
8 Ratings
Fulfillment Management
N/A
0 Ratings

4.7
47%
13 Ratings
Inventory Visibility
N/A
0 Ratings

4.9
49%
15 Ratings
Warehouse Workforce Management
N/A
0 Ratings

3.3
33%
11 Ratings
Manufacturing
Act-On
Feature Set Not Supported
N/A

4.9
NetSuite ERP
49%
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Production Process Design
N/A
0 Ratings

5.1
51%
12 Ratings
Supply Chain Business Flows
N/A
0 Ratings

4.9
49%
13 Ratings
Production Management
N/A
0 Ratings

5.1
51%
14 Ratings
Contracted Manufacturing Management
N/A
0 Ratings

4.8
48%
12 Ratings
Configuration Management
N/A
0 Ratings

4.8
48%
10 Ratings
Work Definition
N/A
0 Ratings

5.0
50%
14 Ratings
Work Execution
N/A
0 Ratings

4.6
46%
12 Ratings
Advanced Fulfillment
N/A
0 Ratings

5.0
50%
11 Ratings
Manufacturing Costs
N/A
0 Ratings

4.7
47%
14 Ratings
Supply Chain
Act-On
Feature Set Not Supported
N/A

5.0
NetSuite ERP
50%
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Forecasting
N/A
0 Ratings

4.7
47%
17 Ratings
Inventory Planning
N/A
0 Ratings

4.7
47%
18 Ratings
Multi-tier Supply Chain Planning
N/A
0 Ratings

5.3
53%
12 Ratings
Performance Monitoring
N/A
0 Ratings

5.1
51%
14 Ratings
Product Lifecycle Management
Act-On
Feature Set Not Supported
N/A

4.3
NetSuite ERP
43%
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Ideation Management
N/A
0 Ratings

4.6
46%
9 Ratings
Requirements Management
N/A
0 Ratings

4.4
44%
8 Ratings
Proposal Management
N/A
0 Ratings

3.6
36%
10 Ratings
Innovation Portfolio Management
N/A
0 Ratings

4.3
43%
9 Ratings
Product Master Data Management
N/A
0 Ratings

4.6
46%
9 Ratings
Vendor Portal
N/A
0 Ratings

4.4
44%
11 Ratings
Project Portfolio Management
N/A
0 Ratings

4.2
42%
8 Ratings
Attribute Ratings
- Act-On Software is rated higher in 9 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, In-Person Training, Online Training, Implementation Rating, Product Scalability
- NetSuite ERP is rated higher in 1 area: Availability
Likelihood to Recommend
9.4
Act-On
94%
219 Ratings

7.0
NetSuite ERP
70%
128 Ratings
Likelihood to Renew
8.9
Act-On
89%
112 Ratings

8.0
NetSuite ERP
80%
33 Ratings
Usability
9.1
Act-On
91%
32 Ratings

7.5
NetSuite ERP
75%
16 Ratings
Availability
9.1
Act-On
91%
28 Ratings

9.4
NetSuite ERP
94%
26 Ratings
Performance
8.2
Act-On
82%
26 Ratings

7.7
NetSuite ERP
77%
24 Ratings
Support Rating
7.3
Act-On
73%
78 Ratings

6.6
NetSuite ERP
66%
31 Ratings
In-Person Training
8.7
Act-On
87%
4 Ratings

7.3
NetSuite ERP
73%
2 Ratings
Online Training
9.3
Act-On
93%
16 Ratings

7.8
NetSuite ERP
78%
9 Ratings
Implementation Rating
8.6
Act-On
86%
44 Ratings

6.8
NetSuite ERP
68%
27 Ratings
Product Scalability
9.1
Act-On
91%
1 Rating

8.4
NetSuite ERP
84%
5 Ratings
Likelihood to Recommend
Act-On
Act-On simplifies the creation of landing pages, web forms, email campaigns, and other types of marketing automation. Designing a customer journey using the workflow builder (a nurturing flow) is possible. It is used in various ways and in a variety of contexts. Tactical's knowledgeable support team helped us unlock Act-On's potential for complex integrations and marketing campaigns. In some areas, it would be beneficial to improve functionality.
Database Software Engineer
Best Web Design Ltd.Information Technology & Services, 11-50 employees
NetSuite ERP
NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.

Verified User
Employee in Marketing
Financial Services Company, 501-1000 employeesPros
Act-On
- Establishes a simple but very decisive way of how to perform specialized marketing work.
- It includes the monitoring of advertising networks or account management on digital platforms and social networks.
- The support is solid; it takes all the suggestions and doubts I have regarding the software.
Director of People Ops
Marcus Thomas LLCMarketing & Advertising, 51-200 employees
NetSuite ERP
- Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
- Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
- Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
- Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
IT Manager
Remington Global, Inc.Wholesale, 1-10 employees
Cons
Act-On
- The designer tools, especially for emails, were often difficult to use. The formatting of the text would be all over the place and change / refuse to change at random. Moving boxes around was shifty and sometimes nearly impossible. It just wasn't customizeable enough. No "undo" functionality either.
- The only way to collect information expansively over time (there's a term Act-On uses for it, I can't recall) where it adds questions to the form each time a user fills it out, is if the person were to fill out the same form multiple times. I know this does happen for some websites/resources, but as a company that wanted to collect new information each time someone filled out any form, regardless of the resource or the URL, that was simply not an option, and that doesn't really make a lot of sense. I know it's not really possible to track someone but if they filled out the first part of the form and then it added new questions to answer, and then they submitted and got through the gating, that would actually be helpful.
- There was no "trash can" of sorts in case you deleted something by mistake. This could be so stress-inducing if it was a major project. My coworker did this once, contacted Act-On, they couldn't even recover it.

Verified User
Administrative Assistant in Marketing
Computer Software Company, 11-50 employeesNetSuite ERP
- NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
- NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
- The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
NetSuite Systems Analyst
AvalaraComputer Software, 1001-5000 employees
Pricing Details
Act-On
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
$900 per month (starts at 2,500 active contacts)
Act-On Editions & Modules
Edition
Professional | $9001 |
---|---|
Enterprise | $2,0002 |
- per month (starts at 2,500 active contacts)
- per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.NetSuite ERP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per user per month
NetSuite ERP Editions & Modules
Edition
Base License | $9991 |
---|---|
Access Cost | $992 |
- per month
- per user per month
Additional Pricing Details
—Likelihood to Renew
Act-On
Act-On 8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Marketing Manager
AnachronComputer Software, 51-200 employees
NetSuite ERP
NetSuite ERP 8.0
Based on 33 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Creative Director
GPS Insight[object Object], 51-200 employees
Usability
Act-On
Act-On 9.1
Based on 32 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
CRM & Marketing Automation Lead
Driven®Information Technology and Services, 1-10 employees
NetSuite ERP
NetSuite ERP 7.5
Based on 16 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.

Verified User
Director in Sales
Industrial Automation Company, 51-200 employeesReliability and Availability
Act-On
Act-On 9.1
Based on 28 answers
I have always found them quick to respond to my query by web inquiry. In those instances when I call, I have always reached help quickly. They are conscientious and skilled in discussing my concern and finding a solution to my problem. Other tech organizations should use Act-On as a model for top-notch customer service.
Editor / Director of Content Marketing
American Endowment FoundationFinancial Services, 11-50 employees
NetSuite ERP
NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Verified User
Vice-President in Finance and Accounting
Computer Software Company, 201-500 employeesPerformance
Act-On
Act-On 8.2
Based on 26 answers
Great for the most part. Sometimes there are little lags, but that's likely because I'm requesting to see a lot of data at one time.

Verified User
Director in Marketing
Security and Investigations Company, 11-50 employeesNetSuite ERP
NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Controller
GlobalVetLINKComputer Software, 11-50 employees
Support Rating
Act-On
Act-On 7.3
Based on 78 answers
Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
Managing Consultant
HakaperoMarketing and Advertising, 1-10 employees
NetSuite ERP
NetSuite ERP 6.6
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Director/NetSuite Administrator
Q Research Solutions51-200 employees
In-Person Training
Act-On
Act-On 8.7
Based on 4 answers
Dan D. was great. He took the time to understand how I needed the program to run, and was very flexible to our special CRM setup.

Verified User
Director in Marketing
Management Consulting Company, 11-50 employeesNetSuite ERP
NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Verified User
Manager in Finance and Accounting
Computer Software Company, 201-500 employeesOnline Training
Act-On
Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Tradeshow & Event Specialist
Quanex Building Products Corporation1001-5000 employees
NetSuite ERP
NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

Verified User
Professional in Information Technology
Computer Software Company, 501-1000 employeesImplementation Rating
Act-On
Act-On 8.6
Based on 44 answers
What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
Joined Fuzzy Logix in Nov. 2011
........Information Technology and Services, 11-50 employees
NetSuite ERP
NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Corporate Controller, Director of Sales
Solar WindsInformation Technology and Services, 501-1000 employees
Alternatives Considered
Act-On
Act-On is easier to use than Marketo, but not as visually appealing and user-friendly as HubSpot. It's much better than Pardot, as Pardot feel clunky every step of the way. SharpSpring is comparable because of its price point but surpasses Act-On in its tools and intuitive interface. We selected Act-On because of the pricing model and thought all things would be close to parity with other options. It depends on the team you have. If you have developers and a marketing team that knows some html/css, you can get by with Act-On.
Sr. Project Manager
Big PresenceMarketing and Advertising, 11-50 employees
NetSuite ERP
I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
Scalability
Act-On
Act-On 9.1
Based on 1 answer
Before I feel like I need more features, the Act-On customer service reps are contacting me telling about new features as part of my account.

Verified User
Director in Marketing
Security and Investigations Company, 11-50 employeesNetSuite ERP
NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
CEO
Spectrio, LLCMarketing and Advertising, 51-200 employees
Return on Investment
Act-On
- With the Automated Series, we were able to put in place campaigns that generated revenue that took no time to continue running once set up. This was a positive feature allowing employees to work on another project while the campaign ran on their own.
Development Manager- Corporate Partnerships
Young Survival CoalitionNon-Profit Organization Management, 11-50 employees
NetSuite ERP
- Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
- Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
- Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Senior Netsuite Architect / Developer
Q2ebankingFinancial Services, 501-1000 employees