What users are saying about
400 Ratings
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Top Rated
647 Ratings
400 Ratings
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Score 8.4 out of 100

NetSuite ERP

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Top Rated
647 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

  • Act-On Software ranks higher in 1 feature set: Reporting & Analytics

Email & Online Marketing

9.0

Act-On

90%

NetSuite ERP

Feature Set Not Supported
N/A
Act-On Software ranks higher in 9/9 features

WYSIWYG email editor

9.4
94%
112 Ratings
N/A
0 Ratings

Dynamic content

9.2
92%
92 Ratings
N/A
0 Ratings

Ability to test dynamic content

8.7
87%
92 Ratings
N/A
0 Ratings

Landing pages

9.0
90%
108 Ratings
N/A
0 Ratings

A/B testing

9.2
92%
95 Ratings
N/A
0 Ratings

Mobile optimization

9.2
92%
103 Ratings
N/A
0 Ratings

Email deliverability reporting

8.7
87%
220 Ratings
N/A
0 Ratings

List management

9.0
90%
111 Ratings
N/A
0 Ratings

Triggered drip sequences

8.6
86%
87 Ratings
N/A
0 Ratings

Lead Management

9.3

Act-On

93%

NetSuite ERP

Feature Set Not Supported
N/A
Act-On Software ranks higher in 4/4 features

Lead nurturing

9.4
94%
104 Ratings
N/A
0 Ratings

Lead scoring and grading

9.4
94%
104 Ratings
N/A
0 Ratings

Data quality management

9.3
93%
102 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

9.2
92%
95 Ratings
N/A
0 Ratings

Campaign Management

8.0

Act-On

80%

NetSuite ERP

Feature Set Not Supported
N/A
Act-On Software ranks higher in 2/2 features

Calendaring

6.8
68%
8 Ratings
N/A
0 Ratings

Event/webinar marketing

9.2
92%
76 Ratings
N/A
0 Ratings

Social Media Marketing

9.3

Act-On

93%

NetSuite ERP

Feature Set Not Supported
N/A
Act-On Software ranks higher in 2/2 features

Social sharing and campaigns

9.3
93%
69 Ratings
N/A
0 Ratings

Social profile integration

9.3
93%
63 Ratings
N/A
0 Ratings

Reporting & Analytics

8.9

Act-On

89%
6.3

NetSuite ERP

63%
Act-On Software ranks higher in 3/3 features

Dashboards

8.7
87%
109 Ratings
6.3
63%
71 Ratings

Standard reports

8.7
87%
112 Ratings
6.3
63%
70 Ratings

Custom reports

9.4
94%
84 Ratings
6.1
61%
70 Ratings

Platform & Infrastructure

9.0

Act-On

90%

NetSuite ERP

Feature Set Not Supported
N/A
Act-On Software ranks higher in 6/6 features

API

8.9
89%
67 Ratings
N/A
0 Ratings

Role-based workflow & approvals

8.9
89%
71 Ratings
N/A
0 Ratings

Customizability

9.4
94%
89 Ratings
N/A
0 Ratings

Integration with Salesforce.com

9.3
93%
65 Ratings
N/A
0 Ratings

Integration with Microsoft Dynamics CRM

9.2
92%
36 Ratings
N/A
0 Ratings

Integration with SugarCRM

8.3
83%
29 Ratings
N/A
0 Ratings

Payroll Management

Act-On

Feature Set Not Supported
N/A
2.1

NetSuite ERP

21%
NetSuite ERP ranks higher in 5/5 features

Pay calculation

N/A
0 Ratings
1.8
18%
13 Ratings

Benefit plan administration

N/A
0 Ratings
1.7
17%
10 Ratings

Direct deposit files

N/A
0 Ratings
2.6
26%
9 Ratings

Salary revision and increment management

N/A
0 Ratings
2.6
26%
8 Ratings

Reimbursement management

N/A
0 Ratings
2.0
20%
10 Ratings

Customization

Act-On

Feature Set Not Supported
N/A
7.6

NetSuite ERP

76%
NetSuite ERP ranks higher in 2/2 features

API for custom integration

N/A
0 Ratings
6.7
67%
63 Ratings

Plug-ins

N/A
0 Ratings
5.9
59%
47 Ratings

Security

Act-On

Feature Set Not Supported
N/A
6.7

NetSuite ERP

67%
NetSuite ERP ranks higher in 2/2 features

Single sign-on capability

N/A
0 Ratings
6.7
67%
61 Ratings

Role-based user permissions

N/A
0 Ratings
6.7
67%
79 Ratings

General Ledger and Configurable Accounting

Act-On

Feature Set Not Supported
N/A
6.3

NetSuite ERP

63%
NetSuite ERP ranks higher in 11/11 features

Accounts payable

N/A
0 Ratings
6.2
62%
65 Ratings

Accounts receivable

N/A
0 Ratings
6.1
61%
64 Ratings

Global Financial Support

N/A
0 Ratings
6.0
60%
26 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
6.6
66%
28 Ratings

Intercompany Accounting

N/A
0 Ratings
5.3
53%
30 Ratings

Localizations

N/A
0 Ratings
6.6
66%
22 Ratings

Journals and Reconciliations

N/A
0 Ratings
6.9
69%
41 Ratings

Enterprise Accounting

N/A
0 Ratings
6.5
65%
35 Ratings

Configurable Accounting

N/A
0 Ratings
6.7
67%
35 Ratings

Centralized Rules Framework

N/A
0 Ratings
6.6
66%
24 Ratings

Standardized Processes

N/A
0 Ratings
5.8
58%
37 Ratings

Inventory Management

Act-On

Feature Set Not Supported
N/A
5.9

NetSuite ERP

59%
NetSuite ERP ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
6.2
62%
47 Ratings

Automatic reordering

N/A
0 Ratings
5.5
55%
28 Ratings

Location management

N/A
0 Ratings
6.1
61%
35 Ratings

Manufacturing module

N/A
0 Ratings
5.7
57%
27 Ratings

Order Management

Act-On

Feature Set Not Supported
N/A
5.5

NetSuite ERP

55%
NetSuite ERP ranks higher in 7/7 features

Pricing

N/A
0 Ratings
5.4
54%
53 Ratings

Order entry

N/A
0 Ratings
5.5
55%
54 Ratings

Credit card processing

N/A
0 Ratings
4.6
46%
37 Ratings

Cost of goods sold

N/A
0 Ratings
6.2
62%
48 Ratings

Order Orchestration

N/A
0 Ratings
5.7
57%
21 Ratings

End-to-end order visibility

N/A
0 Ratings
5.9
59%
27 Ratings

Order exception Resolution

N/A
0 Ratings
5.2
52%
21 Ratings

Subledger and Financial Process

Act-On

Feature Set Not Supported
N/A
5.6

NetSuite ERP

56%
NetSuite ERP ranks higher in 14/14 features

Automated Invoice Processing

N/A
0 Ratings
4.9
49%
35 Ratings

Shared Services Payments

N/A
0 Ratings
5.7
57%
17 Ratings

Billings Management

N/A
0 Ratings
5.6
56%
30 Ratings

Customer Receipt Applications

N/A
0 Ratings
5.9
59%
29 Ratings

Customer Collections

N/A
0 Ratings
5.6
56%
26 Ratings

Revenue Recognition

N/A
0 Ratings
5.8
58%
35 Ratings

Cash Management

N/A
0 Ratings
5.9
59%
27 Ratings

Asset Management

N/A
0 Ratings
5.3
53%
26 Ratings

Travel & Expense Management

N/A
0 Ratings
5.1
51%
31 Ratings

Budgetary Control & Encumbrance Accounting

N/A
0 Ratings
6.0
60%
27 Ratings

Period Close

N/A
0 Ratings
6.2
62%
35 Ratings

Transactions Tax

N/A
0 Ratings
5.9
59%
28 Ratings

Subledger Reconciliations

N/A
0 Ratings
6.1
61%
24 Ratings

3rd Party Accounting Systems

N/A
0 Ratings
3.9
39%
14 Ratings

Project Financial Management

Act-On

Feature Set Not Supported
N/A
5.3

NetSuite ERP

53%
NetSuite ERP ranks higher in 12/12 features

Budgeting and Forecasting

N/A
0 Ratings
6.0
60%
26 Ratings

Project Costing

N/A
0 Ratings
5.7
57%
23 Ratings

Cost Capture

N/A
0 Ratings
5.3
53%
22 Ratings

Capital Project Management

N/A
0 Ratings
5.9
59%
14 Ratings

Customer Invoicing

N/A
0 Ratings
4.3
43%
25 Ratings

Customer Contract Compliance

N/A
0 Ratings
4.8
48%
13 Ratings

Project Revenue Recognition

N/A
0 Ratings
4.4
44%
22 Ratings

Project Financial Performance Analysis

N/A
0 Ratings
5.2
52%
23 Ratings

Project Financials Dashboard

N/A
0 Ratings
5.6
56%
24 Ratings

Real-time Financial Reporting

N/A
0 Ratings
6.5
65%
26 Ratings

Embedded Business Intelligence

N/A
0 Ratings
4.5
45%
13 Ratings

Project Planning Collaboration

N/A
0 Ratings
5.1
51%
14 Ratings

Project Execution Management

Act-On

Feature Set Not Supported
N/A
5.1

NetSuite ERP

51%
NetSuite ERP ranks higher in 15/15 features

Project Planning and Scheduling

N/A
0 Ratings
4.8
48%
14 Ratings

Project Manager Dashboard

N/A
0 Ratings
5.2
52%
14 Ratings

Resource Manager Dashboard

N/A
0 Ratings
5.3
53%
12 Ratings

Task Insight for Project Managers

N/A
0 Ratings
5.0
50%
11 Ratings

Project Manager Mobile Functionality

N/A
0 Ratings
4.8
48%
10 Ratings

Team Member Task Collaboration

N/A
0 Ratings
4.8
48%
12 Ratings

Team Member Mobile Functionality

N/A
0 Ratings
4.8
48%
11 Ratings

Project Candidate Search

N/A
0 Ratings
4.9
49%
8 Ratings

Project Candidate Comparison and Analysis

N/A
0 Ratings
5.3
53%
8 Ratings

Defineable Resource Pools

N/A
0 Ratings
5.6
56%
8 Ratings

Defineable Resource Pools

N/A
0 Ratings
5.4
54%
8 Ratings

Talent Profiles

N/A
0 Ratings
4.9
49%
8 Ratings

Real-Time Project Reporting

N/A
0 Ratings
6.1
61%
13 Ratings

Absence Management

N/A
0 Ratings
4.8
48%
9 Ratings

Product Lifecycle Management

N/A
0 Ratings
5.1
51%
9 Ratings

Grants Management

Act-On

Feature Set Not Supported
N/A
4.3

NetSuite ERP

43%
NetSuite ERP ranks higher in 4/4 features

Award Lifecycle Management

N/A
0 Ratings
4.6
46%
7 Ratings

Spending Control

N/A
0 Ratings
3.8
38%
9 Ratings

Indirect Cost Management

N/A
0 Ratings
4.3
43%
9 Ratings

Billing

N/A
0 Ratings
4.6
46%
12 Ratings

Procurement

Act-On

Feature Set Not Supported
N/A
4.6

NetSuite ERP

46%
NetSuite ERP ranks higher in 19/19 features

Sourcing Team Collaboration

N/A
0 Ratings
4.2
42%
12 Ratings

Sourcing Analysis

N/A
0 Ratings
4.4
44%
12 Ratings

Bids Analyzed and Compared

N/A
0 Ratings
4.6
46%
8 Ratings

Catalog Shopping E-Commerce for Employees

N/A
0 Ratings
4.2
42%
7 Ratings

Contract Authoring

N/A
0 Ratings
3.8
38%
10 Ratings

Contract Compliance Management

N/A
0 Ratings
3.9
39%
10 Ratings

Contract History

N/A
0 Ratings
4.0
40%
10 Ratings

Contract Renewal Automation

N/A
0 Ratings
5.0
50%
8 Ratings

Contract Repository

N/A
0 Ratings
4.9
49%
8 Ratings

Contract Standardization and Enforcement

N/A
0 Ratings
4.7
47%
8 Ratings

Electronic Signatures

N/A
0 Ratings
5.4
54%
10 Ratings

Invoice Automated Matching

N/A
0 Ratings
5.2
52%
11 Ratings

Purchasing Risk and Compliance Management

N/A
0 Ratings
5.4
54%
10 Ratings

Requisitions-to-Purchase Orders Integrated

N/A
0 Ratings
5.3
53%
13 Ratings

Spend Compliance Management

N/A
0 Ratings
4.7
47%
12 Ratings

Supplier Assessment

N/A
0 Ratings
4.9
49%
9 Ratings

Supplier Communication and Collaboration

N/A
0 Ratings
4.0
40%
11 Ratings

Supplier Management

N/A
0 Ratings
4.9
49%
12 Ratings

Supplier Portal

N/A
0 Ratings
4.7
47%
8 Ratings

Risk Management

Act-On

Feature Set Not Supported
N/A
4.6

NetSuite ERP

46%
NetSuite ERP ranks higher in 9/9 features

Risk Repository

N/A
0 Ratings
4.6
46%
8 Ratings

Control Management

N/A
0 Ratings
3.9
39%
11 Ratings

Control Mapping

N/A
0 Ratings
3.9
39%
9 Ratings

Control Efficiency Assessments

N/A
0 Ratings
4.7
47%
7 Ratings

Automated Control Assessments

N/A
0 Ratings
4.7
47%
7 Ratings

Assessment Capture

N/A
0 Ratings
4.9
49%
7 Ratings

Issue Detection

N/A
0 Ratings
4.7
47%
8 Ratings

Automatic Notification

N/A
0 Ratings
4.8
48%
9 Ratings

Remediation and Certification

N/A
0 Ratings
4.8
48%
8 Ratings

Logistics

Act-On

Feature Set Not Supported
N/A
3.5

NetSuite ERP

35%
NetSuite ERP ranks higher in 13/13 features

Transportation Planning and Optimization

N/A
0 Ratings
3.6
36%
9 Ratings

Transportation Sourcing Management

N/A
0 Ratings
3.7
37%
9 Ratings

Transportation Process Integration

N/A
0 Ratings
3.8
38%
9 Ratings

Transportation Execution Management

N/A
0 Ratings
3.7
37%
8 Ratings

Freight Payment Automation

N/A
0 Ratings
3.6
36%
9 Ratings

Trade Management

N/A
0 Ratings
3.6
36%
8 Ratings

Trade Regulatory Compliance Management

N/A
0 Ratings
3.8
38%
6 Ratings

Customs Entry Management

N/A
0 Ratings
2.2
22%
8 Ratings

Customs Document Management

N/A
0 Ratings
2.3
23%
8 Ratings

Customs Document Collaboration

N/A
0 Ratings
2.3
23%
8 Ratings

Fulfillment Management

N/A
0 Ratings
4.7
47%
13 Ratings

Inventory Visibility

N/A
0 Ratings
4.9
49%
15 Ratings

Warehouse Workforce Management

N/A
0 Ratings
3.3
33%
11 Ratings

Manufacturing

Act-On

Feature Set Not Supported
N/A
4.9

NetSuite ERP

49%
NetSuite ERP ranks higher in 9/9 features

Production Process Design

N/A
0 Ratings
5.1
51%
12 Ratings

Supply Chain Business Flows

N/A
0 Ratings
4.9
49%
13 Ratings

Production Management

N/A
0 Ratings
5.1
51%
14 Ratings

Contracted Manufacturing Management

N/A
0 Ratings
4.8
48%
12 Ratings

Configuration Management

N/A
0 Ratings
4.8
48%
10 Ratings

Work Definition

N/A
0 Ratings
5.0
50%
14 Ratings

Work Execution

N/A
0 Ratings
4.6
46%
12 Ratings

Advanced Fulfillment

N/A
0 Ratings
5.0
50%
11 Ratings

Manufacturing Costs

N/A
0 Ratings
4.7
47%
14 Ratings

Supply Chain

Act-On

Feature Set Not Supported
N/A
5.0

NetSuite ERP

50%
NetSuite ERP ranks higher in 4/4 features

Forecasting

N/A
0 Ratings
4.7
47%
17 Ratings

Inventory Planning

N/A
0 Ratings
4.7
47%
18 Ratings

Multi-tier Supply Chain Planning

N/A
0 Ratings
5.3
53%
12 Ratings

Performance Monitoring

N/A
0 Ratings
5.1
51%
14 Ratings

Product Lifecycle Management

Act-On

Feature Set Not Supported
N/A
4.3

NetSuite ERP

43%
NetSuite ERP ranks higher in 7/7 features

Ideation Management

N/A
0 Ratings
4.6
46%
9 Ratings

Requirements Management

N/A
0 Ratings
4.4
44%
8 Ratings

Proposal Management

N/A
0 Ratings
3.6
36%
10 Ratings

Innovation Portfolio Management

N/A
0 Ratings
4.3
43%
9 Ratings

Product Master Data Management

N/A
0 Ratings
4.6
46%
9 Ratings

Vendor Portal

N/A
0 Ratings
4.4
44%
11 Ratings

Project Portfolio Management

N/A
0 Ratings
4.2
42%
8 Ratings

Attribute Ratings

  • Act-On Software is rated higher in 9 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, In-Person Training, Online Training, Implementation Rating, Product Scalability
  • NetSuite ERP is rated higher in 1 area: Availability

Likelihood to Recommend

9.4

Act-On

94%
219 Ratings
7.0

NetSuite ERP

70%
128 Ratings

Likelihood to Renew

8.9

Act-On

89%
112 Ratings
8.0

NetSuite ERP

80%
33 Ratings

Usability

9.1

Act-On

91%
32 Ratings
7.5

NetSuite ERP

75%
16 Ratings

Availability

9.1

Act-On

91%
28 Ratings
9.4

NetSuite ERP

94%
26 Ratings

Performance

8.2

Act-On

82%
26 Ratings
7.7

NetSuite ERP

77%
24 Ratings

Support Rating

7.3

Act-On

73%
78 Ratings
6.6

NetSuite ERP

66%
31 Ratings

In-Person Training

8.7

Act-On

87%
4 Ratings
7.3

NetSuite ERP

73%
2 Ratings

Online Training

9.3

Act-On

93%
16 Ratings
7.8

NetSuite ERP

78%
9 Ratings

Implementation Rating

8.6

Act-On

86%
44 Ratings
6.8

NetSuite ERP

68%
27 Ratings

Product Scalability

9.1

Act-On

91%
1 Rating
8.4

NetSuite ERP

84%
5 Ratings

Likelihood to Recommend

Act-On

Act-On simplifies the creation of landing pages, web forms, email campaigns, and other types of marketing automation. Designing a customer journey using the workflow builder (a nurturing flow) is possible. It is used in various ways and in a variety of contexts. Tactical's knowledgeable support team helped us unlock Act-On's potential for complex integrations and marketing campaigns. In some areas, it would be beneficial to improve functionality.
Sourov K Chowdhury | TrustRadius Reviewer

NetSuite ERP

NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
Anonymous | TrustRadius Reviewer

Pros

Act-On

  • Establishes a simple but very decisive way of how to perform specialized marketing work.
  • It includes the monitoring of advertising networks or account management on digital platforms and social networks.
  • The support is solid; it takes all the suggestions and doubts I have regarding the software.
Korey Migdal | TrustRadius Reviewer

NetSuite ERP

  • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
  • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
  • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
  • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
Mitchel Laman | TrustRadius Reviewer

Cons

Act-On

  • The designer tools, especially for emails, were often difficult to use. The formatting of the text would be all over the place and change / refuse to change at random. Moving boxes around was shifty and sometimes nearly impossible. It just wasn't customizeable enough. No "undo" functionality either.
  • The only way to collect information expansively over time (there's a term Act-On uses for it, I can't recall) where it adds questions to the form each time a user fills it out, is if the person were to fill out the same form multiple times. I know this does happen for some websites/resources, but as a company that wanted to collect new information each time someone filled out any form, regardless of the resource or the URL, that was simply not an option, and that doesn't really make a lot of sense. I know it's not really possible to track someone but if they filled out the first part of the form and then it added new questions to answer, and then they submitted and got through the gating, that would actually be helpful.
  • There was no "trash can" of sorts in case you deleted something by mistake. This could be so stress-inducing if it was a major project. My coworker did this once, contacted Act-On, they couldn't even recover it.
Anonymous | TrustRadius Reviewer

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Pricing Details

Act-On

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$900 per month (starts at 2,500 active contacts)

Act-On Editions & Modules

Edition
Professional$9001
Enterprise$2,0002
  1. per month (starts at 2,500 active contacts)
  2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per user per month

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Likelihood to Renew

Act-On

Act-On 8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Damian Leslie | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 8.0
Based on 33 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Usability

Act-On

Act-On 9.1
Based on 32 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 7.5
Based on 16 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Act-On

Act-On 9.1
Based on 28 answers
I have always found them quick to respond to my query by web inquiry. In those instances when I call, I have always reached help quickly. They are conscientious and skilled in discussing my concern and finding a solution to my problem. Other tech organizations should use Act-On as a model for top-notch customer service.
Eric Kinaitis, MBA | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Performance

Act-On

Act-On 8.2
Based on 26 answers
Great for the most part. Sometimes there are little lags, but that's likely because I'm requesting to see a lot of data at one time.
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Support Rating

Act-On

Act-On 7.3
Based on 78 answers
Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
Harold Klaassen | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 6.6
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Felix Garbuz | TrustRadius Reviewer

In-Person Training

Act-On

Act-On 8.7
Based on 4 answers
Dan D. was great. He took the time to understand how I needed the program to run, and was very flexible to our special CRM setup.
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Online Training

Act-On

Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Implementation Rating

Act-On

Act-On 8.6
Based on 44 answers
What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
Prabal Roy | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

Act-On

Act-On is easier to use than Marketo, but not as visually appealing and user-friendly as HubSpot. It's much better than Pardot, as Pardot feel clunky every step of the way. SharpSpring is comparable because of its price point but surpasses Act-On in its tools and intuitive interface. We selected Act-On because of the pricing model and thought all things would be close to parity with other options. It depends on the team you have. If you have developers and a marketing team that knows some html/css, you can get by with Act-On.
Kyle Moloo | TrustRadius Reviewer

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Scalability

Act-On

Act-On 9.1
Based on 1 answer
Before I feel like I need more features, the Act-On customer service reps are contacting me telling about new features as part of my account.
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Return on Investment

Act-On

  • With the Automated Series, we were able to put in place campaigns that generated revenue that took no time to continue running once set up. This was a positive feature allowing employees to work on another project while the campaign ran on their own.
Danielle Armour | TrustRadius Reviewer

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

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