What users are saying about
339 Ratings
Top Rated
100 Ratings
339 Ratings
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Score 7 out of 101
Top Rated
100 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Act-On

If you have an existing CRM system, like Microsoft 365, you can integrate campaign automation with Act-On, and then it is worth most of the time it takes to get less-experienced employees on-boarded. In other cases that require more minimal use, the on-boarding may be too lengthy. In that case, it may be better-suited to choose a different SaaS that tracks campaign, ROI, lead scoring, etc.
Fedor Paretsky profile photo

SAP Business One

As we have already described, it is an ideal tool for small and medium companies, with a well designed ERP system and adjusted to the reality of the business. It is a sober, reliable tool with extensive experience in the development of administrative tools. The cost-benefit ratio is appropriate for companies of this size. The points of improvement are the integration with other platforms and the visual interface for average users.
Ronald Socorro profile photo

Feature Rating Comparison

Email & Online Marketing

Act-On
7.3
SAP Business One
WYSIWYG email editor
Act-On
7.9
SAP Business One
Dynamic content
Act-On
7.1
SAP Business One
Ability to test dynamic content
Act-On
6.7
SAP Business One
Landing pages
Act-On
7.0
SAP Business One
A/B testing
Act-On
6.9
SAP Business One
Mobile optimization
Act-On
6.8
SAP Business One
Email deliverability
Act-On
7.8
SAP Business One
List management
Act-On
6.4
SAP Business One
Triggered drip sequences
Act-On
9.2
SAP Business One

Lead Management

Act-On
7.3
SAP Business One
Lead nurturing
Act-On
7.0
SAP Business One
Lead scoring and grading
Act-On
7.4
SAP Business One
Data quality management
Act-On
7.9
SAP Business One
Automated sales alerts and tasks
Act-On
6.7
SAP Business One

Campaign Management

Act-On
7.7
SAP Business One
Calendaring
Act-On
6.8
SAP Business One
Event/webinar marketing
Act-On
8.5
SAP Business One

Social Media Marketing

Act-On
7.9
SAP Business One
Social sharing and campaigns
Act-On
7.9
SAP Business One
Social profile integration
Act-On
7.9
SAP Business One

Reporting & Analytics

Act-On
5.7
SAP Business One
9.2
Dashboards
Act-On
5.5
SAP Business One
9.5
Standard reports
Act-On
6.0
SAP Business One
9.0
Custom reports
Act-On
5.7
SAP Business One
9.1

Platform & Infrastructure

Act-On
7.3
SAP Business One
API
Act-On
9.2
SAP Business One
Role-based workflow & approvals
Act-On
6.8
SAP Business One
Customizability
Act-On
6.7
SAP Business One
Integration with Salesforce.com
Act-On
8.0
SAP Business One
Integration with Microsoft Dynamics CRM
Act-On
6.1
SAP Business One
Integration with SugarCRM
Act-On
7.0
SAP Business One

Payroll Management

Act-On
SAP Business One
7.9
Pay calculation
Act-On
SAP Business One
8.3
Benefit plan administration
Act-On
SAP Business One
8.0
Direct deposit files
Act-On
SAP Business One
7.3
Salary revision and increment management
Act-On
SAP Business One
7.8
Reimbursement management
Act-On
SAP Business One
8.3

Customization

Act-On
SAP Business One
8.4
API for custom integration
Act-On
SAP Business One
8.4
Plug-ins
Act-On
SAP Business One
8.5

Security

Act-On
SAP Business One
9.3
Single sign-on capability
Act-On
SAP Business One
9.3
Role-based user permissions
Act-On
SAP Business One
9.4

General Ledger and Configurable Accounting

Act-On
SAP Business One
6.5
Accounts payable
Act-On
SAP Business One
9.1
Accounts receivable
Act-On
SAP Business One
8.5
Global Financial Support
Act-On
SAP Business One
8.7
Primary and Secondary Ledgers
Act-On
SAP Business One
8.6
Intercompany Accounting
Act-On
SAP Business One
8.8
Localizations
Act-On
SAP Business One
8.6
Journals and Reconciliations
Act-On
SAP Business One
9.0
Enterprise Accounting
Act-On
SAP Business One
8.3
Configurable Accounting
Act-On
SAP Business One
8.0
Centralized Rules Framework
Act-On
SAP Business One
8.1
Standardized Processes
Act-On
SAP Business One
8.8

Inventory Management

Act-On
SAP Business One
9.0
Inventory tracking
Act-On
SAP Business One
9.4
Automatic reordering
Act-On
SAP Business One
9.0
Location management
Act-On
SAP Business One
9.1
Manufacturing module
Act-On
SAP Business One
8.6

Order Management

Act-On
SAP Business One
9.0
Pricing
Act-On
SAP Business One
9.6
Order entry
Act-On
SAP Business One
9.4
Credit card processing
Act-On
SAP Business One
8.7
Cost of goods sold
Act-On
SAP Business One
9.0
Order Orchestration
Act-On
SAP Business One
8.6
End-to-end order visibility
Act-On
SAP Business One
9.4
Order exception Resolution
Act-On
SAP Business One
8.7

Subledger and Financial Process

Act-On
SAP Business One
8.6
Automated Invoice Processing
Act-On
SAP Business One
9.1
Shared Services Payments
Act-On
SAP Business One
8.3
Billings Management
Act-On
SAP Business One
8.3
Customer Receipt Applications
Act-On
SAP Business One
8.8
Customer Collections
Act-On
SAP Business One
8.7
Revenue Recognition
Act-On
SAP Business One
8.7
Cash Management
Act-On
SAP Business One
8.7
Asset Management
Act-On
SAP Business One
8.7
Travel & Expense Management
Act-On
SAP Business One
8.5
Budgetary Control & Encumbrance Accounting
Act-On
SAP Business One
8.0
Period Close
Act-On
SAP Business One
8.8
Transactions Tax
Act-On
SAP Business One
9.2
Subledger Reconciliations
Act-On
SAP Business One
8.8
3rd Party Accounting Systems
Act-On
SAP Business One
8.2

Project Financial Management

Act-On
SAP Business One
8.4
Budgeting and Forecasting
Act-On
SAP Business One
8.7
Project Costing
Act-On
SAP Business One
8.6
Cost Capture
Act-On
SAP Business One
8.6
Capital Project Management
Act-On
SAP Business One
7.9
Customer Invoicing
Act-On
SAP Business One
8.6
Customer Contract Compliance
Act-On
SAP Business One
8.5
Project Revenue Recognition
Act-On
SAP Business One
8.4
Project Financial Performance Analysis
Act-On
SAP Business One
8.0
Project Financials Dashboard
Act-On
SAP Business One
8.5
Real-time Financial Reporting
Act-On
SAP Business One
8.9
Embedded Business Intelligence
Act-On
SAP Business One
8.2
Project Planning Collaboration
Act-On
SAP Business One
8.0

Project Execution Management

Act-On
SAP Business One
7.0
Project Planning and Scheduling
Act-On
SAP Business One
7.0
Project Manager Dashboard
Act-On
SAP Business One
7.5
Resource Manager Dashboard
Act-On
SAP Business One
6.4
Task Insight for Project Managers
Act-On
SAP Business One
6.3
Project Manager Mobile Functionality
Act-On
SAP Business One
6.2
Team Member Task Collaboration
Act-On
SAP Business One
7.4
Team Member Mobile Functionality
Act-On
SAP Business One
6.7
Project Candidate Search
Act-On
SAP Business One
6.4
Project Candidate Comparison and Analysis
Act-On
SAP Business One
7.2
Defineable Resource Pools
Act-On
SAP Business One
7.0
Defineable Resource Pools
Act-On
SAP Business One
6.6
Talent Profiles
Act-On
SAP Business One
8.0
Real-Time Project Reporting
Act-On
SAP Business One
7.2
Absence Management
Act-On
SAP Business One
8.0
Product Lifecycle Management
Act-On
SAP Business One
7.0

Grants Management

Act-On
SAP Business One
7.7
Award Lifecycle Management
Act-On
SAP Business One
8.6
Spending Control
Act-On
SAP Business One
7.0
Indirect Cost Management
Act-On
SAP Business One
6.8
Billing
Act-On
SAP Business One
8.4

Procurement

Act-On
SAP Business One
8.0
Sourcing Team Collaboration
Act-On
SAP Business One
7.6
Sourcing Analysis
Act-On
SAP Business One
8.5
Bids Analyzed and Compared
Act-On
SAP Business One
7.9
Catalog Shopping E-Commerce for Employees
Act-On
SAP Business One
7.4
Contract Authoring
Act-On
SAP Business One
7.9
Contract Compliance Management
Act-On
SAP Business One
7.9
Contract History
Act-On
SAP Business One
8.1
Contract Renewal Automation
Act-On
SAP Business One
8.6
Contract Repository
Act-On
SAP Business One
8.5
Contract Standardization and Enforcement
Act-On
SAP Business One
7.5
Electronic Signatures
Act-On
SAP Business One
6.8
Invoice Automated Matching
Act-On
SAP Business One
8.0
Purchasing Risk and Compliance Management
Act-On
SAP Business One
7.0
Requisitions-to-Purchase Orders Integrated
Act-On
SAP Business One
9.0
Spend Compliance Management
Act-On
SAP Business One
7.5
Supplier Assessment
Act-On
SAP Business One
8.4
Supplier Communication and Collaboration
Act-On
SAP Business One
8.1
Supplier Management
Act-On
SAP Business One
8.9
Supplier Portal
Act-On
SAP Business One
8.5

Risk Management

Act-On
SAP Business One
9.2
Risk Repository
Act-On
SAP Business One
9.5
Control Management
Act-On
SAP Business One
9.0
Control Mapping
Act-On
SAP Business One
9.0
Control Efficiency Assessments
Act-On
SAP Business One
9.5
Automated Control Assessments
Act-On
SAP Business One
9.5
Assessment Capture
Act-On
SAP Business One
9.5
Issue Detection
Act-On
SAP Business One
8.3
Automatic Notification
Act-On
SAP Business One
8.7
Remediation and Certification
Act-On
SAP Business One
9.5

Logistics

Act-On
SAP Business One
8.1
Transportation Planning and Optimization
Act-On
SAP Business One
8.1
Transportation Sourcing Management
Act-On
SAP Business One
8.4
Transportation Process Integration
Act-On
SAP Business One
7.7
Transportation Execution Management
Act-On
SAP Business One
8.1
Freight Payment Automation
Act-On
SAP Business One
8.4
Trade Management
Act-On
SAP Business One
7.6
Trade Regulatory Compliance Management
Act-On
SAP Business One
7.9
Customs Entry Management
Act-On
SAP Business One
8.1
Customs Document Management
Act-On
SAP Business One
8.2
Customs Document Collaboration
Act-On
SAP Business One
7.8
Fulfillment Management
Act-On
SAP Business One
8.3
Inventory Visibility
Act-On
SAP Business One
9.1
Warehouse Workforce Management
Act-On
SAP Business One
8.1

Manufacturing

Act-On
SAP Business One
7.8
Production Process Design
Act-On
SAP Business One
7.7
Supply Chain Business Flows
Act-On
SAP Business One
7.8
Production Management
Act-On
SAP Business One
8.1
Contracted Manufacturing Management
Act-On
SAP Business One
7.7
Configuration Management
Act-On
SAP Business One
7.4
Work Definition
Act-On
SAP Business One
7.6
Work Execution
Act-On
SAP Business One
7.9
Advanced Fulfillment
Act-On
SAP Business One
7.7
Manufacturing Costs
Act-On
SAP Business One
8.7

Supply Chain

Act-On
SAP Business One
8.8
Forecasting
Act-On
SAP Business One
8.8
Inventory Planning
Act-On
SAP Business One
9.3
Multi-tier Supply Chain Planning
Act-On
SAP Business One
9.0
Performance Monitoring
Act-On
SAP Business One
8.2

Product Lifecycle Management

Act-On
SAP Business One
8.2
Ideation Management
Act-On
SAP Business One
8.5
Requirements Management
Act-On
SAP Business One
8.0
Proposal Management
Act-On
SAP Business One
7.9
Innovation Portfolio Management
Act-On
SAP Business One
7.6
Product Master Data Management
Act-On
SAP Business One
7.9
Vendor Portal
Act-On
SAP Business One
9.0
Project Portfolio Management
Act-On
SAP Business One
8.2

Pros

  • Constant evolution of the product.
  • Fantastic landing page and email builder.
  • Great handling of email sending, bounce and traffic.
  • Great website website analysis tools.
  • As a company, Act-On is always willing and eager to listen to customer feedback and incorporate it into the product.
Diogo Cabral profile photo
  • It allows making a real follow-up of the state of the company, without the need to wait for periodic reports. This provides a corrective tool for situations that deviate from the standard.
  • It prevents the business areas from working separately so the information is not duplicated and is managed effectively by all involved. thus avoiding conflicts and optimizing resources.
  • It allows the proper management of the client portfolio, accurately projecting the inputs and outputs of resources, products, orders, and invoices. Therefore, the inventory and cash flow are properly managed.
  • By correctly managing cash inflows and customer requirements, a real plan of goals can be established that is adjusted to the company's capabilities.
  • It is a standardized program in its use, with a parent company with decades in the market and renowned, which provides adequate user support to the tool.
Ronald Socorro profile photo

Cons

  • More training - There are features I haven't used, due to lack of knowing how to use them. The team has offered to train me on these, I just need to take them up on the offer!
  • Email lists - Sometimes if I remove an opt-out from one list, they are still included in another list. This can just be a source of time-consumption as I have to go find where else the contact is in our account.
Paloma Nazar profile photo
  • Not the cheapest price option, especially for a small-sized business.
  • Too many options for small businesses, a lot of modules remain unused
  • Not enough infrastructure for project planning
No photo available

Likelihood to Renew

Act-On8.9
Based on 112 answers
These features are the right-size for us. Period. End. We could go cheap and go back to how we use to "market" but that wasn't engagement and we didn't know what our members were seeing and interested in. Through Act-On we have an affordable and easy platform that hits nearly every one of our needs.
Nannette Nolan profile photo
SAP Business One8.0
Based on 5 answers
As I said before, it is a first level tool, well developed, and with very strong development support, although the learning curve, its implementation, the cost-benefit ratio, the price and the user experience is not the most suitable for small and medium-sized companies. It is a company with extensive experience, market positioning, technical support and expanded use
Ronald Socorro profile photo

Usability

Act-On7.2
Based on 31 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral profile photo
SAP Business One7.0
Based on 1 answer
Being a high profile tool, a user level with specific experience and skills is required to use the program. Which deserves special attention in the junior staff, requires a good management of the administrative part to develop all the benefits of the program. For young and inexperienced people the interface is not flashy. Although it is a very complete program.
Ronald Socorro profile photo

Reliability and Availability

Act-On9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate profile photo
SAP Business One8.0
Based on 2 answers
We recently upgraded SAP Business One from version 8.8 to version 9.1 and had a few issues initially. We have now resolved those issues, with SAP assistance, and SAP Business One seems very stable!
Robert Markley, Jr. profile photo

Performance

Act-On8.2
Based on 13 answers
Occasionally, email test messages can be slow - but still within 5 minutes
Ian Nate profile photo
No score
No answers yet
No answers on this topic

Support

Act-On8.8
Based on 38 answers
One of the BEST support teams I've ever dealt with.
David Wank, DMD profile photo
SAP Business One8.0
Based on 2 answers
It is a tool developed by a parent company with extensive experience in the sector, has specialists in each area, as well as a long career. It guarantees the technical quality based on the practice of years of attention to the user requirements, which makes them very competitive in this aspect.
Ronald Socorro profile photo

In-Person Training

Act-On8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno profile photo
No score
No answers yet
No answers on this topic

Online Training

Act-On9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz profile photo
SAP Business One8.0
Based on 1 answer
Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
Robert Markley, Jr. profile photo

Implementation

Act-On8.6
Based on 22 answers
They make it so easy to implement, that you don't need 1-2 full time staff like you do with other marketing automation technology.
Chad Burmeister profile photo
SAP Business One7.0
Based on 1 answer
Conduct interviews with the administrative and accounting areas, ask about the experience with the tool, make free test modules to detect the possibilities of use, as well as, validate the necessary investment for the implementation of the program with the system area, to determine if it is the most viable option
Ronald Socorro profile photo

Alternatives Considered

Act-On has a very low pressure sales approach. The other systems I looked at had a different method that I found very off-putting. The month-to-month agreement with Act-On gave me confidence that , if I didn't like the system, I wasn't committed for a year
Michael Artinger profile photo
Many other ERP do not include end to end business operation module. And it's an renounced ERP due to which you get the value for money in term of support.
No photo available

Scalability

Act-On9.1
Based on 1 answer
No answer on this topic is available.
SAP Business One9.1
Based on 1 answer
For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
Dr. Don Maes profile photo

Return on Investment

  • We've been able to pinpoint engaged prospects based on their responses and behaviors to a mix of digital marketing efforts.
  • We've streamlined our webinar creation, marketing, and analysis.
  • We've been able to build workflows and triggers in Salesforce that help automate the sales process based on Act-On activities such as form completion.
Beth Dean profile photo
  • SAP Business One provides all accounting and tax data accurately, records sales and purchases, and quickly allows for inventory analysis. The ROI on these modules is positive.
  • While Add-on integration causes problems, and involves support from internal staff as well as external consultants constantly, overall it speeds up processing of orders, and improves inventory management.
Liping Li profile photo

Pricing Details

Act-On

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Act-On Editions & Modules
Act-On
Edition
Professional
$9001
Enterprise
$2,0002
1. per month (starts at 2,500 active contacts)
2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

SAP Business One

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
SAP Business One Editions & Modules
SAP Business One
Additional Pricing Details