What users are saying about
Top Rated
374 Ratings
Top Rated
170 Ratings
Top Rated
374 Ratings
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Score 7.3 out of 100
Top Rated
170 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Act-On

Act-On is well suited for your business if you have a lot of contacts and are averse to the pay by the contact model of competing marketing automation software. Act-On charges by emails sent, not by how many contacts are in the database, so it makes it a great place to store everything, even if you aren't engaging with some of those contacts
Kyle Moloo | TrustRadius Reviewer

SAP Business One

In our case, SAP worked great for handling our unique business needs. We were able to construct, deconstruct, and reassemble our products to meet consumer demand. SAP is great for companies that are looking for a centralized place to store their data, and provide reliable, audit-able, transaction data. For a small business with a simple selling structure, or with no inventory, SAP may offer too much for them to fully utilize it.
Jose Arreola | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Act-On
7.7
SAP Business One
WYSIWYG email editor
Act-On
7.4
SAP Business One
Dynamic content
Act-On
6.9
SAP Business One
Ability to test dynamic content
Act-On
7.1
SAP Business One
Landing pages
Act-On
7.5
SAP Business One
A/B testing
Act-On
7.3
SAP Business One
Mobile optimization
Act-On
8.2
SAP Business One
Email deliverability reporting
Act-On
8.1
SAP Business One
List management
Act-On
8.5
SAP Business One
Triggered drip sequences
Act-On
8.2
SAP Business One

Lead Management

Act-On
7.8
SAP Business One
Lead nurturing
Act-On
8.3
SAP Business One
Lead scoring and grading
Act-On
8.1
SAP Business One
Data quality management
Act-On
7.1
SAP Business One
Automated sales alerts and tasks
Act-On
7.6
SAP Business One

Campaign Management

Act-On
7.5
SAP Business One
Calendaring
Act-On
6.8
SAP Business One
Event/webinar marketing
Act-On
8.2
SAP Business One

Social Media Marketing

Act-On
6.2
SAP Business One
Social sharing and campaigns
Act-On
6.4
SAP Business One
Social profile integration
Act-On
5.9
SAP Business One

Reporting & Analytics

Act-On
7.0
SAP Business One
7.8
Dashboards
Act-On
7.2
SAP Business One
7.7
Standard reports
Act-On
7.4
SAP Business One
7.4
Custom reports
Act-On
6.3
SAP Business One
8.4

Platform & Infrastructure

Act-On
7.9
SAP Business One
API
Act-On
6.9
SAP Business One
Role-based workflow & approvals
Act-On
7.6
SAP Business One
Customizability
Act-On
7.1
SAP Business One
Integration with Salesforce.com
Act-On
8.3
SAP Business One
Integration with Microsoft Dynamics CRM
Act-On
8.4
SAP Business One
Integration with SugarCRM
Act-On
8.8
SAP Business One

Payroll Management

Act-On
SAP Business One
8.5
Pay calculation
Act-On
SAP Business One
8.5
Benefit plan administration
Act-On
SAP Business One
8.2
Direct deposit files
Act-On
SAP Business One
8.1
Salary revision and increment management
Act-On
SAP Business One
9.0
Reimbursement management
Act-On
SAP Business One
8.5

Customization

Act-On
SAP Business One
8.0
API for custom integration
Act-On
SAP Business One
7.8
Plug-ins
Act-On
SAP Business One
8.2

Security

Act-On
SAP Business One
8.2
Single sign-on capability
Act-On
SAP Business One
8.6
Role-based user permissions
Act-On
SAP Business One
7.9

General Ledger and Configurable Accounting

Act-On
SAP Business One
6.2
Accounts payable
Act-On
SAP Business One
8.3
Accounts receivable
Act-On
SAP Business One
8.4
Global Financial Support
Act-On
SAP Business One
8.0
Primary and Secondary Ledgers
Act-On
SAP Business One
7.5
Intercompany Accounting
Act-On
SAP Business One
8.0
Localizations
Act-On
SAP Business One
8.0
Journals and Reconciliations
Act-On
SAP Business One
7.9
Enterprise Accounting
Act-On
SAP Business One
8.3
Configurable Accounting
Act-On
SAP Business One
7.5
Centralized Rules Framework
Act-On
SAP Business One
7.9
Standardized Processes
Act-On
SAP Business One
8.6

Inventory Management

Act-On
SAP Business One
8.1
Inventory tracking
Act-On
SAP Business One
8.3
Automatic reordering
Act-On
SAP Business One
7.9
Location management
Act-On
SAP Business One
8.2
Manufacturing module
Act-On
SAP Business One
7.9

Order Management

Act-On
SAP Business One
8.1
Pricing
Act-On
SAP Business One
8.2
Order entry
Act-On
SAP Business One
8.4
Credit card processing
Act-On
SAP Business One
8.1
Cost of goods sold
Act-On
SAP Business One
7.9
Order Orchestration
Act-On
SAP Business One
7.8
End-to-end order visibility
Act-On
SAP Business One
8.6
Order exception Resolution
Act-On
SAP Business One
7.7

Subledger and Financial Process

Act-On
SAP Business One
7.8
Automated Invoice Processing
Act-On
SAP Business One
7.7
Shared Services Payments
Act-On
SAP Business One
7.7
Billings Management
Act-On
SAP Business One
7.3
Customer Receipt Applications
Act-On
SAP Business One
7.8
Customer Collections
Act-On
SAP Business One
7.6
Revenue Recognition
Act-On
SAP Business One
7.8
Cash Management
Act-On
SAP Business One
7.8
Asset Management
Act-On
SAP Business One
8.3
Travel & Expense Management
Act-On
SAP Business One
7.6
Budgetary Control & Encumbrance Accounting
Act-On
SAP Business One
7.7
Period Close
Act-On
SAP Business One
8.3
Transactions Tax
Act-On
SAP Business One
8.3
Subledger Reconciliations
Act-On
SAP Business One
7.3
3rd Party Accounting Systems
Act-On
SAP Business One
7.6

Project Financial Management

Act-On
SAP Business One
8.2
Budgeting and Forecasting
Act-On
SAP Business One
8.3
Project Costing
Act-On
SAP Business One
8.1
Cost Capture
Act-On
SAP Business One
8.6
Capital Project Management
Act-On
SAP Business One
7.9
Customer Invoicing
Act-On
SAP Business One
8.6
Customer Contract Compliance
Act-On
SAP Business One
7.9
Project Revenue Recognition
Act-On
SAP Business One
8.4
Project Financial Performance Analysis
Act-On
SAP Business One
7.7
Project Financials Dashboard
Act-On
SAP Business One
7.8
Real-time Financial Reporting
Act-On
SAP Business One
8.1
Embedded Business Intelligence
Act-On
SAP Business One
9.0
Project Planning Collaboration
Act-On
SAP Business One
8.6

Project Execution Management

Act-On
SAP Business One
7.2
Project Planning and Scheduling
Act-On
SAP Business One
7.1
Project Manager Dashboard
Act-On
SAP Business One
7.5
Resource Manager Dashboard
Act-On
SAP Business One
7.7
Task Insight for Project Managers
Act-On
SAP Business One
6.8
Project Manager Mobile Functionality
Act-On
SAP Business One
6.4
Team Member Task Collaboration
Act-On
SAP Business One
7.0
Team Member Mobile Functionality
Act-On
SAP Business One
7.4
Project Candidate Search
Act-On
SAP Business One
6.6
Project Candidate Comparison and Analysis
Act-On
SAP Business One
7.2
Defineable Resource Pools
Act-On
SAP Business One
6.4
Defineable Resource Pools
Act-On
SAP Business One
7.2
Talent Profiles
Act-On
SAP Business One
8.5
Real-Time Project Reporting
Act-On
SAP Business One
7.2
Absence Management
Act-On
SAP Business One
8.2
Product Lifecycle Management
Act-On
SAP Business One
7.4

Grants Management

Act-On
SAP Business One
7.8
Award Lifecycle Management
Act-On
SAP Business One
8.4
Spending Control
Act-On
SAP Business One
7.7
Indirect Cost Management
Act-On
SAP Business One
6.9
Billing
Act-On
SAP Business One
8.4

Procurement

Act-On
SAP Business One
7.2
Sourcing Team Collaboration
Act-On
SAP Business One
7.3
Sourcing Analysis
Act-On
SAP Business One
7.3
Bids Analyzed and Compared
Act-On
SAP Business One
7.0
Catalog Shopping E-Commerce for Employees
Act-On
SAP Business One
7.7
Contract Authoring
Act-On
SAP Business One
7.0
Contract Compliance Management
Act-On
SAP Business One
7.3
Contract History
Act-On
SAP Business One
7.7
Contract Renewal Automation
Act-On
SAP Business One
6.7
Contract Repository
Act-On
SAP Business One
7.1
Contract Standardization and Enforcement
Act-On
SAP Business One
6.8
Electronic Signatures
Act-On
SAP Business One
7.1
Invoice Automated Matching
Act-On
SAP Business One
7.1
Purchasing Risk and Compliance Management
Act-On
SAP Business One
5.9
Requisitions-to-Purchase Orders Integrated
Act-On
SAP Business One
7.7
Spend Compliance Management
Act-On
SAP Business One
7.3
Supplier Assessment
Act-On
SAP Business One
7.7
Supplier Communication and Collaboration
Act-On
SAP Business One
7.3
Supplier Management
Act-On
SAP Business One
7.9
Supplier Portal
Act-On
SAP Business One
7.5

Risk Management

Act-On
SAP Business One
6.6
Risk Repository
Act-On
SAP Business One
6.8
Control Management
Act-On
SAP Business One
7.3
Control Mapping
Act-On
SAP Business One
7.5
Control Efficiency Assessments
Act-On
SAP Business One
6.3
Automated Control Assessments
Act-On
SAP Business One
7.1
Assessment Capture
Act-On
SAP Business One
6.8
Issue Detection
Act-On
SAP Business One
5.7
Automatic Notification
Act-On
SAP Business One
5.7
Remediation and Certification
Act-On
SAP Business One
6.1

Logistics

Act-On
SAP Business One
8.0
Transportation Planning and Optimization
Act-On
SAP Business One
7.7
Transportation Sourcing Management
Act-On
SAP Business One
7.7
Transportation Process Integration
Act-On
SAP Business One
7.7
Transportation Execution Management
Act-On
SAP Business One
8.2
Freight Payment Automation
Act-On
SAP Business One
7.8
Trade Management
Act-On
SAP Business One
8.1
Trade Regulatory Compliance Management
Act-On
SAP Business One
7.6
Customs Entry Management
Act-On
SAP Business One
8.2
Customs Document Management
Act-On
SAP Business One
8.2
Customs Document Collaboration
Act-On
SAP Business One
7.7
Fulfillment Management
Act-On
SAP Business One
8.0
Inventory Visibility
Act-On
SAP Business One
8.5
Warehouse Workforce Management
Act-On
SAP Business One
8.4

Manufacturing

Act-On
SAP Business One
7.9
Production Process Design
Act-On
SAP Business One
7.6
Supply Chain Business Flows
Act-On
SAP Business One
8.0
Production Management
Act-On
SAP Business One
8.1
Contracted Manufacturing Management
Act-On
SAP Business One
8.0
Configuration Management
Act-On
SAP Business One
7.7
Work Definition
Act-On
SAP Business One
8.2
Work Execution
Act-On
SAP Business One
7.9
Advanced Fulfillment
Act-On
SAP Business One
8.0
Manufacturing Costs
Act-On
SAP Business One
7.8

Supply Chain

Act-On
SAP Business One
7.8
Forecasting
Act-On
SAP Business One
8.0
Inventory Planning
Act-On
SAP Business One
8.2
Multi-tier Supply Chain Planning
Act-On
SAP Business One
7.4
Performance Monitoring
Act-On
SAP Business One
7.6

Product Lifecycle Management

Act-On
SAP Business One
7.3
Ideation Management
Act-On
SAP Business One
7.5
Requirements Management
Act-On
SAP Business One
7.2
Proposal Management
Act-On
SAP Business One
7.5
Innovation Portfolio Management
Act-On
SAP Business One
8.2
Product Master Data Management
Act-On
SAP Business One
7.8
Vendor Portal
Act-On
SAP Business One
5.6
Project Portfolio Management
Act-On
SAP Business One
7.2

Pros

Act-On

  • Act-On's customer service is exceptional, they are quick and thorough when you are needing help. For example, we could not figure out how to automate a birthday date for our birthday campaign and the representative was able to walk through the process with myself and another team member. This is a strength of Act-On because many other companies do not have customer services that will speak with you, they direct you to blogs or informational sessions.
  • The landing pages that Act-On has created for use on the web is exceptional. The formatting is very user-friendly and the templates are great to navigate. The landing pages allow you to make the page fit whatever campaign or reason you are in need of. This is a strength of Act-On because the landing pages resolve the issue of having to create actual web pages.
  • The spam feature of Act-On's emails is a great add on. This feature allows you to test how the spam alerts are triggered in your email and how you can fix it. This has helped many emails be developed in a way so that they reach many more people than they would have without this feature. many other programs do not have this feature.
Danielle Armour | TrustRadius Reviewer

SAP Business One

  • It allows making a real follow-up of the state of the company, without the need to wait for periodic reports. This provides a corrective tool for situations that deviate from the standard.
  • It prevents the business areas from working separately so the information is not duplicated and is managed effectively by all involved. thus avoiding conflicts and optimizing resources.
  • It allows the proper management of the client portfolio, accurately projecting the inputs and outputs of resources, products, orders, and invoices. Therefore, the inventory and cash flow are properly managed.
  • By correctly managing cash inflows and customer requirements, a real plan of goals can be established that is adjusted to the company's capabilities.
  • It is a standardized program in its use, with a parent company with decades in the market and renowned, which provides adequate user support to the tool.
Ronald Socorro | TrustRadius Reviewer

Cons

Act-On

  • Landing Page Design. The drag and drop builder is OK. But it feels very limited for someone who has a good knowledge of HTML, CSS, Javascript, etc. Inevitably, there will be something that you simply can't do in Act-On that you could do in a standard web design environment.
  • No Server Side Scripts. There isn't any way to retrieve data in your lists and add it to a landing page. Basically, you can't use any data stored in an Act-On list and add it to a landing page.
  • It's limited. There is simply some data you can't pull from Act-On and into a 3rd Party Reporting app.
Dave Moll | TrustRadius Reviewer

SAP Business One

  • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
  • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
  • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
John SCOTT Livingston | TrustRadius Reviewer

Likelihood to Renew

Act-On

Act-On 8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Damian Leslie | TrustRadius Reviewer

SAP Business One

SAP Business One 8.0
Based on 8 answers
I cannot run my business without SAP Business One in place. I only consult on on product and that is SAP Business One. Business volume goes to zero if I don't use SAP Business One. It is the best product on the market - head and shoulders above other ERP packages I have looked at or implemented in the past.
Dr. Don Maes | TrustRadius Reviewer

Usability

Act-On

Act-On 9.1
Based on 32 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral | TrustRadius Reviewer

SAP Business One

SAP Business One 7.9
Based on 5 answers
SAP Business One is one of the best ERPs for a medium or small business
in the market today. It has a wide variety of modules and it is really
easy to use and set up. You can trace every transaction and know what
user performs it, at what time, and in which date, for all your audit
needs. When comparing SAP to its competition, SAP provides the best
overall solution for the price you are paying. If your business grows,
you'll always have the possibility to upgrade to a much complete version
from the same manufacturer.
Guillermo Villamizar | TrustRadius Reviewer

Reliability and Availability

Act-On

Act-On 9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate | TrustRadius Reviewer

SAP Business One

SAP Business One 9.0
Based on 3 answers
The SAP Business One software is up and running every time
you need it as it was planned. In more than 6 years that we have been
using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
Guillermo Villamizar | TrustRadius Reviewer

Performance

Act-On

Act-On 8.2
Based on 13 answers
It takes a few minutes to sync with Salesforce (SFDC) but other than that its pretty fast and I have not noticed a large lag at any point thus far.
Vinny Poliseno | TrustRadius Reviewer

SAP Business One

SAP Business One 8.0
Based on 1 answer
SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
Guillermo Villamizar | TrustRadius Reviewer

Support Rating

Act-On

Act-On 7.3
Based on 39 answers
Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
Harold Klaassen | TrustRadius Reviewer

SAP Business One

SAP Business One 7.8
Based on 5 answers
It is a tool developed by a parent company with extensive experience in the sector, has specialists in each area, as well as a long career. It guarantees the technical quality based on the practice of years of attention to the user requirements, which makes them very competitive in this aspect.
Ronald Socorro | TrustRadius Reviewer

In-Person Training

Act-On

Act-On 8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno | TrustRadius Reviewer

SAP Business One

SAP Business One 7.7
Based on 2 answers
The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
Guillermo Villamizar | TrustRadius Reviewer

Online Training

Act-On

Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz | TrustRadius Reviewer

SAP Business One

SAP Business One 4.5
Based on 2 answers
Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
Robert Markley, Jr. | TrustRadius Reviewer

Implementation Rating

Act-On

Act-On 8.6
Based on 22 answers
What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
Prabal Roy | TrustRadius Reviewer

SAP Business One

SAP Business One 7.5
Based on 24 answers
During the implementation process, we had some ideas on how to proceed in the best way and optimize time, since we had a relatively short time to carry out all operations. We made use of the SAP Business One copy tools to export data and import without having much damage.
Diego de Oliveira Lopes Pacheco | TrustRadius Reviewer

Alternatives Considered

Act-On

HubSpot's pricing tiers are much cheaper in some cases, and they provide some of the tools that are included with Act-On Software's premium tiers. I believe Act-On has more versatility in tracking conversion and other rates out-of-the-box compared HubSpot, which is why we chose Act-On for our production metrics and have continued using their products.
Fedor Paretsky | TrustRadius Reviewer

SAP Business One

SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
Anonymous | TrustRadius Reviewer

Scalability

Act-On

Act-On 9.1
Based on 1 answer
No answer on this topic is available.

SAP Business One

SAP Business One 9.0
Based on 2 answers
For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
Dr. Don Maes | TrustRadius Reviewer

Return on Investment

Act-On

  • Increased employee efficiency for sure, I am able to churn out so many more emails than if I did it manually.
  • Better customer service - we honor opt-outs and unsubscribes automatically, ensuring that our prospects do not receive any more emails than they want.
  • ROI - the ability to schedule emails and plan ahead helps us stay on top of our marketing calendar and produce more marketing messages, leading to more sales. Well worth the investment.
Paloma Nazar | TrustRadius Reviewer

SAP Business One

  • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
  • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
  • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
John Bird | TrustRadius Reviewer

Screenshots

Pricing Details

Act-On

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Act-On Editions & Modules

Edition
Professional$9001
Enterprise$2,0002
  1. per month (starts at 2,500 active contacts)
  2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

SAP Business One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business One Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act-On
7.8
SAP Business One
8.2

Likelihood to Renew

Act-On
8.9
SAP Business One
8.0

Usability

Act-On
9.1
SAP Business One
7.9

Reliability and Availability

Act-On
9.1
SAP Business One
9.0

Performance

Act-On
8.2
SAP Business One
8.0

Support Rating

Act-On
7.3
SAP Business One
7.8

In-Person Training

Act-On
8.7
SAP Business One
7.7

Online Training

Act-On
9.3
SAP Business One
4.5

Implementation Rating

Act-On
8.6
SAP Business One
7.5

Scalability

Act-On
9.1
SAP Business One
9.0

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