What users are saying about
342 Ratings
5 Ratings
342 Ratings
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Score 7 out of 101
5 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

Act-On

If you have an existing CRM system, like Microsoft 365, you can integrate campaign automation with Act-On, and then it is worth most of the time it takes to get less-experienced employees on-boarded. In other cases that require more minimal use, the on-boarding may be too lengthy. In that case, it may be better-suited to choose a different SaaS that tracks campaign, ROI, lead scoring, etc.
Fedor Paretsky profile photo

Wishpond

It's a great platform if you're looking for something to run contests that provide leads and drive user engagement, but if they also incorporated social media management and scheduling, Wishpond would be a 10 by far. It's definitely worth looking into specifically for running contests throughout the year, for a wide variety of companies and industries.
Alison Walkley profile photo

Feature Rating Comparison

Email & Online Marketing

Act-On
7.3
Wishpond
8.1
WYSIWYG email editor
Act-On
7.9
Wishpond
9.0
Dynamic content
Act-On
7.1
Wishpond
6.7
Ability to test dynamic content
Act-On
6.7
Wishpond
6.3
Landing pages
Act-On
7.0
Wishpond
9.0
A/B testing
Act-On
6.9
Wishpond
8.8
Mobile optimization
Act-On
6.8
Wishpond
9.8
Email deliverability
Act-On
7.8
Wishpond
9.7
List management
Act-On
6.4
Wishpond
7.0
Triggered drip sequences
Act-On
9.2
Wishpond
6.7

Lead Management

Act-On
7.3
Wishpond
8.3
Lead nurturing
Act-On
7.0
Wishpond
8.0
Lead scoring and grading
Act-On
7.4
Wishpond
8.0
Data quality management
Act-On
7.9
Wishpond
8.5
Automated sales alerts and tasks
Act-On
6.7
Wishpond
8.5

Campaign Management

Act-On
7.6
Wishpond
Calendaring
Act-On
6.8
Wishpond
Event/webinar marketing
Act-On
8.5
Wishpond

Social Media Marketing

Act-On
7.9
Wishpond
8.2
Social sharing and campaigns
Act-On
7.9
Wishpond
8.2
Social profile integration
Act-On
7.9
Wishpond

Reporting & Analytics

Act-On
5.7
Wishpond
8.3
Dashboards
Act-On
5.5
Wishpond
Standard reports
Act-On
6.0
Wishpond
8.3
Custom reports
Act-On
5.7
Wishpond

Platform & Infrastructure

Act-On
7.3
Wishpond
7.8
API
Act-On
9.2
Wishpond
7.7
Role-based workflow & approvals
Act-On
6.8
Wishpond
8.0
Customizability
Act-On
6.7
Wishpond
9.0
Integration with Salesforce.com
Act-On
8.0
Wishpond
6.5
Integration with Microsoft Dynamics CRM
Act-On
6.1
Wishpond
Integration with SugarCRM
Act-On
7.0
Wishpond

Pros

  • Webinar Creation-This is synced up with our Saleforce and WebEx tools for a smooth seamless event from start to finish. Getting our message through but also keeping our CRM up to date with the interaction.
  • Send Over Time- I cannot preach enough about how effective this feature is for getting messaging through. You are able to select specific time blocks that you would like your blast to drip out. This allows them to less likely be marked as spam because they trickle out.
  • Automation-Some of the best drip marketing features I have ever seen! Automation allows for multiple lists and segments with an endless group of messages. One of the best ways to save you and your team time and allow the customers to raise their hands for help.
  • Support-Their support staff is amazing! You never have to talk to someone you cannot understand or that is not personable. They are always ready and eager to help in anyway they can. Their ability to escalate and get answers the same day is very impressive.
Richard Longo profile photo
  • Wishpond tracks lead very well, so I could see where certain users were coming from, which benefited Marketing to know where to put our budget.
  • Wishpond had an easy-to-use interface, making contest set-up simple for myself and any of my team members who were utilizing it.
  • Wishpond had a great Customer Service team! I could go in and send a message with a concern, knowing I would get a response within an hour or two.
Alison Walkley profile photo

Cons

  • There is only one thing that I can honestly say I wish they would change. If you send an email from Dynamic CRM, it does log the email in the history which is nice. However, you can't preview or view the email in your CRM system. It provides you with a link that drives you out of that system and into Act-On.
Melodie Pierson profile photo
  • Wishpond charges by lead, so if we went over a certain about of leads attained, we could no longer access more unless we spent more with them.
  • As a separate platform, we had to purchase another social media platform for scheduling along with Wishpond, which squeezed our budget.
  • We would have liked to see more types of contest options and templates to use.
Alison Walkley profile photo

Likelihood to Renew

Act-On8.9
Based on 112 answers
These features are the right-size for us. Period. End. We could go cheap and go back to how we use to "market" but that wasn't engagement and we didn't know what our members were seeing and interested in. Through Act-On we have an affordable and easy platform that hits nearly every one of our needs.
Nannette Nolan profile photo
No score
No answers yet
No answers on this topic

Usability

Act-On7.2
Based on 31 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Act-On9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate profile photo
No score
No answers yet
No answers on this topic

Performance

Act-On8.2
Based on 13 answers
Occasionally, email test messages can be slow - but still within 5 minutes
Ian Nate profile photo
No score
No answers yet
No answers on this topic

Support

Act-On8.8
Based on 38 answers
They are always very responsive and willing to help in a timely manner. THey want to make sure we fully understand how to proceed going forward and resolve our issue.
Maggie Kenney profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Act-On8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno profile photo
No score
No answers yet
No answers on this topic

Online Training

Act-On9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz profile photo
No score
No answers yet
No answers on this topic

Implementation

Act-On8.6
Based on 22 answers
I had a dedicated integration/setup person who was excellent. And they brought on specialized people as needed to help with certain things (DKIM setup, lead scoring setup, etc).
David Wank, DMD profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I'm sure our team went through the whole vetting process. I was not involved in that part so I am unable to really say how Act-On compares to other solutions in the market. I can say that my experience has been nothing less than excellent and that I think my team made the right decision
Melodie Pierson profile photo
I actually ended up using AgoraPulse AFTER Wishpond because my company was looking for ways to cut down our marketing budget and Agora had the contest capabilities, lead management, along with social media platform scheduling and management. I ended up loving Agora more and not only using it while at Clarion UX/Urban Expositions but bringing it over when I worked at Yale University as well.
Alison Walkley profile photo

Return on Investment

  • Better identification of potential leads
  • Improved database cleanliness
  • Increased employee efficiency
  • Better analytics/insights into lead conversion
Kate Puetz profile photo
  • We've obtained tens of thousands of dollars in business using Wishpond, and yet spend only a few thousand dollars to do that. It's been an amazing tool for us as we get some traction with our business.
  • As mentioned before, I did have to spend an entire day, once, creating a report that I needed, as Wishpond didn't offer me the option to export my data in a format I needed. That was really the only negative ROI experience I've had with Wishpond. I still love the product, but I would love to see more flexible exporting options from the tool.
  • After spending days trying to implement other forms on our WordPress website, to no avail, costing me thousands of dollars, I got beautiful Wishpond forms onto my site within hours (and no frustration). Not only does this save me hundreds of dollars each month, I get thousands of dollars of business from these forms. Nice :)
Kristina Derby profile photo

Pricing Details

Act-On

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Act-On Editions & Modules
Act-On
Edition
Professional
$9001
Enterprise
$2,0002
1. per month (starts at 2,500 active contacts)
2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Wishpond

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Wishpond Editions & Modules
Wishpond
Edition
Basic
$691
Pro
$1191
Growth
$1991
1. per month
Additional Pricing Details
Yearly plans are 36% off.